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Business Profile

Home Health Care

Lakeview Home Health Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Day,I received services at the hospital which included a battery of tests. I have tried multiple time to get a copy of the tests and have not been successful. I have left several messages for several departments with a return phone number and have yet to receive a call back. On 1/18/23 I called the administrator and left a message, but no response 24 hours later. I left another message on 1/19/23 and no response.The main issue I is that I delayed paying the bill unitl I could get these results. I received a bill a couple days ago and it stated that if it wasn't paid immediatley, I would be sent to collections. I paid the bill yesterday and now I feel like there's no chance of getting my test results. And the staff at the hospital do not return calls left on voicemail. Can you please help me to get my test results?

    Business Response

    Date: 03/02/2023

    Good afternoon.

    Our Electronic Health ****************** is currently attempting to make contact with Mr. *********************** to rectify this complaint. In reference to ****************** attestation that he has attempted to contact Lake Health District in regards to this matter, he is correct. However, Similar to the attached Release of Information request for that was received with this complaint, ************** failed to identify himself by his legally given name (***********************) he instead identified himself as "****** ***", as he does in the Release of information request (Which is subsequently unsigned). We had attempted to look for ****************** records under the last name of ***, each time he had contacted us up to this point. We could find no patient record under the name ****** *** within our system. Due to HIPAA requirements, we can neither release a record over the phone, or to any individual without first verifying the identity of the requestor and/or their ability to receive the requested patients records. This typically requires the following conditions; legal name of the patient whos record is being requested, verification of relevant personal identifiable information of the patients record being requested (email and/or mailing address on file), and/or presentation of a valid government issued picture identification. In ****************** case, we could not confirm any of this data as he did not supply the correct information or present himself in person to retrieve the record.

    Again, we are reaching out to ************** to rectify this matter, and will advise him again of the requirements to obtain records.

    V/R:

    ***********************

Lakeview Home Health Care is NOT a BBB Accredited Business.

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