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Business Profile

Ophthalmologist

Eyecare Associates Lincoln City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 21, 2024 I went to Eyecare Associates for a cataract assessment. I got new glasses last year, but only after some fails due to cataracts. I told Optometrist *************************** this. She was wonderful, explaining about living with my icicle cataracts. She was most confident eyeglasses would improve my current vision. I did not want or need new glasses but as I only have one eye, I thought best to take good care of it. I bought the cheapest frames available, prepaid $545 on my **** & $225 of my Samaratin benefits Mastercard. The eye glasses failed. I asked if we can now agree glasses will not help with cataracts? I was reexamined and prescribed a second pair. Failure. I saw everything double. Now, for the first time I am told there is a 20% restocking fee. But I am ultimately told (April 26, 2024, I will be charged 55% $303.00 as the benefits card is not cash and now they want me to pay for the lenses, too. The fine print clause they are using to justify this reads: Your eyeglasses will be made according to your prescription. If cancelled during this process you may be liable for charges. My reviews on Eyecare Associates is removed within minutes, they have zero email and no one returns my calls. I did not cancel any process, the process failed. I would like my entire $545 back and my $225 benefits. Thank you for your help.

    Business Response

    Date: 05/17/2024

    Dear **************,
    We are sorry to hear you were not satisfied with your results.  For clarification, patients who want to be seen for a cataract evaluation are referred by ******************** to see our OD, ************, OD.   Cataract Evaluations must be seen by an MD or OD.  There was no charge for your 2nd exam and ******************** returned your call and left a voice message twice (12:06 pm and 4:20 pm) on 4/26/24 (the same day we refunded your credit card.) She explained that she would be out of office the following week and was trying to reach you.  

    If you would like to further discuss, I'm happy to have a conversation and hear your concerns. 

    Sincerely,

    *************************

    Executive Director

    NVision ******** Associates

    ************

     

     

    Business Response

    Date: 05/17/2024

    According to our chart notes this patient didn't want to see be seen for a Cataract evaluation.  ******************** suggested a cataract evaluation, but the patient declined as she only has one good eye. Please let me know if you need additional information. 

    Customer Answer

    Date: 05/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Eyecare Associates Lincoln City is NOT a BBB Accredited Business.

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