Bridal Shops
Xoxo Bridal Gallery LLCAbout
This business has 1 alert
Important information
- Believed to be out of business:According to information in BBB files, it appears that this business is no longer in business.
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:State of Arizona, ex rel. Mark Brnovich, Attorney General v Pearl Bridal PHX LLC, and Erica Miltenberger and Tyson Miltenberger, husband and wife
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On September 19, 2018, Arizona Attorney General Mark Brnovich filed a civil lawsuit against Pearl Bridal and its owners, Erica and Tyson Miltenberger.
Erica Miltenberger also known as Erica Mote is now owner of XOXO Bridal Gallery LLC in Medford, Oregon.
The complaint alleges that Pearl Bridal and the Miltenbergers used false advertising and deceptive practices to collect hundreds of thousands of dollars in prepayments for wedding dresses, and then abruptly shut down the business and disappeared, leaving over $275,000 in orders unfilled.
The complaint alleges Pearl Bridal used deceptive advertising and fake consumer reviews to lure consumers into their Phoenix storefront and encouraged them to try on one or more wedding dresses. Once consumers found a dress, the State alleges Pearl Bridal and the Miltenbergers asked customers for upfront payments, promising that in six to nine months, they would get a custom-made dress that had been designed in-house.
Investigators say Pearl Bridal collected hundreds of thousands of dollars in prepayments. However, the State alleges consumers did not get what were promised, and most or all of the dresses that were sent to customers appeared to have been mass-produced in China. The State alleges that as consumers started to complain online about the false advertising and the missed deadlines, Pearl Bridal closed its doors without warning in mid-May 2018.
The complaint alleges that Pearl Bridal collected over $275,000 in unrefunded payments for orders that remain unfulfilled. Among other things, the State’s complaint seeks restitution, civil penalties, and injunctive relief to stop the Miltenbergers from harming Arizona consumers in the future.
For more information about this case, contact the Arizona Attorney General’s office at 602-542-5763 or visit www.azag.gov
https://www.azag.gov/press-release/attorney-general-brnovich-takes-action-against-pearl-bridal
Business Details
- Local BBB:
- BBB Great West + Pacific
- BBB File Opened:
- 2/14/2019
- Business Started:
- 1/22/2019
- Business Incorporated:
- 1/22/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Ms. Erica Mote, Member
Additional Contact Information
- Principal Contacts
- Ms. Erica Mote, Member
- Customer Contacts
- Ms. Erica Mote, Member
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Business Categories
- Bridal Shops
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