ComplaintsforMedford B M W

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Last year our 2013 *** 528i broke down on I-5 near Medford, ******. We had it towed to Medford *** for repairs. When the work was completed, we picked up the car and drove home to **********, **. Before we arrived home the car started missing and running rough, so we took it to Kuni *** in *********, ****** to have them diagnose the problem. We picked the car up after several weeks and were told that they needed $5,974 to repair the same issues that Medford *** had performed. We were told by Medford ***, that any *** shop in the nation would stand behind their work, but Kuni *** in *********, ******, told us that wasnt true. At that point on August 23rd 2023, we picked the car up and drove back home to **********, **. The car broke down on our way home and we then had it towed home, where it has sat in our garage since then. We saved up enough money for repairs and had the car towed to European Autoworks in ********, ****** on *****************. Phone # ************ The manager there is Mobe, and he stated that the motor was a catostrophic failure as the camshaft bolts were left loose and 2 cylinders had no compression, with metal fragments in the engine. The camshaft was bent like a banana. Mobe at European Autoworks quoted us $8200 for a used engine, installed. Mobe can provide the information on the damage caused by the *** shop in Medford ******. We are requesting a refund of the work performed by Medford ***, to help us purchase a different vehicle. Thanks you!

  Business response

  07/24/2024

  Good Morning,

  Im sorry for the inconvenience and unsatisfactory experience recently experienced ,  However we are located in ************* and I believe this service visit was in Medford ******* 
  

  ***********************

   

  Business response

  08/06/2024

  Please see attachment #1 for Medford ***** official response to Customer Complaint#********. The following attachments are back up documents to show that Medford *** has never touched the cam shaft bolts in question.

  Thank you,

  ***************************

  Fixed Operations Director

  Medford ***

  ****************

  Medford, OR 97504

  *************************************

  ************

   

   

  Customer response

  08/07/2024

   
  Complaint: 22032155
  
  I am rejecting this response because: We hired Medford to fix the motor, paid them $7900 to do so. They obviously misdiagnosed the problems resulting in catastrophic engine failure. We suspect that the engine was already destroyed when we took it to Medford **** We asked them if the motor was destroyed as the pistons hit the valves when the timing chain failed, causing the camshaft bend. They made the timing chain repairs anyway! They should have done a motor replacement, it would have cost about the same amount. $8000
  
  Sincerely,
  
  *********************

  Business response

  08/20/2024

  With respect we are comfortable with our stated position.

  Customer response

  08/25/2024

   
  Complaint: 22032155
  
  I am rejecting this response because: If the vehicle had been diagnosed and repaired properly, it should have lasted longer then ***** miles! What kind of repair business doesnt warranty their work?
  
  Sincerely,
  
  *********************

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