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Business Profile

Online Retailer

Well Earth Goods, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered waterless laundry detergent on 8/15/2022, order #*****. $31.75 was charged to my credit card. I received and email from the company on 08/18/22 informing me there was delay fulfilling my order but would be rushed out soon. It was signed ********** I did not receive my order so reached out via email ****************************** for an update on 11/28/22. The email was never answered. I reached out again on 01/13/2023 but was also unanswered.

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking resolution for payment of goods that I never received from Well Earth Goods.Date of order: Sept. 11, 2022 Order number: ***** Total amount charged to my credit card: $30.50 I exchanged several communications with an employee named ***, and he said he would "look into" my delayed order. To date, I never received my items. The Well Earth Goods website is now shut down, as are all of their social media channels. I can't find any way to contact them regarding my order or refund.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/23 I placed an order for $9.75. The item never shipped out. I realized this on 12/25/22 and sent their customer service an email. No response. I followed up on 1/9/23 and still received no response. My credit card was charged when I placed my order and I was never refunded. Since my attempts to contact them, they have deactivated their website and deleted their Instagram.

  • Initial Complaint

    Date:01/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 2022 Auto order was not fulfilled December *********************************************** one day was credited.December 2022 Tried to reach company by email-auto response was not about my question.Tried by phone number on website voice email box full

  • Initial Complaint

    Date:01/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for two items totaling ~$60 the second week of November. My credit card was charged, and I received an email confirmation. I never received a shipping notice, nor the items. I also did not receive a refund. I've tried emailing their customer service to no avail. Their website is down, and has been for several weeks now. Probably a safe bet that I'm not the only one owed a refund for products never received.

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for one item on Sept 8, 2022 for $33.31 and mycredit card was charged. I emailed the business on Oct 11, 2022 to request status and did not receive a response. I texted the business on Nov 4, 2022 to request order status and did not receive a reply.

  • Initial Complaint

    Date:11/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on October 25 that still has not shipped. I have tried reaching out to the company multiple times and receive no response. I have tried by email, text message (as their website recommends) and filled in a customer support request.

  • Initial Complaint

    Date:11/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 30, 2022 I placed an order for a toothpaste product online with Well Earth Goods. I received a confirmation email thanking me for my order and that they would email again when the order was sent out to me. An email to the company was unanswered. A phone call as well. I did reach out via text message because their website indicated that was the best way to reach them. I texted them tonight (November 16, 2022) and heard back rather quickly asking me for my order number. I have not heard back since that initial response.

  • Initial Complaint

    Date:10/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several items including toothpaste, muslin vegetable bags, and a shipment of bamboo toilet paper from an online green-living business called Well Earth Goods. I also paid for shipping insurance. The total charge was $72.64. I placed this order on September 29, 2022. I received confirmation of my order to my email, and a note stating I would receive notice of shipping. I have yet to receive any notice of shipping.On Oct 3 I received an email from *** at **************************** informing me there was a delay in filling my order but that it would ship soon.I responded on Oct 9 and received no response.I responded again asking for an update Oct 30, to both ***** email and [email protected] tried calling the listed number and the mailbox is full with no greeting.

  • Initial Complaint

    Date:10/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 items from Well Earth Goods on 8/21/22, payment was taken for all 3 items but only 2 of the items were delivered. Despite multiple emails and text messages, the company has not responded regarding the status of the 3rd item. I would like to either receive the item or receive a refund.

Well Earth Goods, LLC is NOT a BBB Accredited Business.

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