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Business Profile

Collections Agencies

Metro Area Collection Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Metro Area Collection Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro Area Collection Service Inc has 3 locations, listed below.

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    • Metro Area Collection Service Inc

      10835 SE Main St Milwaukie, OR 97222-7641

    • Metro Area Collection Service Inc

      1935 SE Washington St Milwaukie, OR 97222-7682

    • Metro Area Collection Service Inc

      15010 SE McLoughlin Blvd Portland, OR 97267-2827

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a judgment against me regarding a rental house. The landlord claimed damages above the deposit amount. When I didn't pay the amount the landlord sold the debt to a collections company. The collections company hired a Lawyer and took the matter to the District Court for Clark County, WA. The collection company was granted a Summary Judgment. In the time between the judgment and now the Collections company “Metro Area Collections” has stopped doing business. I have attempted to contact the Lawyers office on multiple occasions by phone, email and certified mail but received no response. The Lawyer is; Quinn Posner Posner Law Office 532 NE 3rd Ave, Suite 105 Camas, WA 98607 360-524-4767 I am will to pay the remaining amount to clear this from my record. I need Metro Area collections to notify the court I am no longer responsible for the judgement due to the creditor not being in business. This document would not be a satisfaction of the judgement because the terms were not met, but it should state that the court is releasing me of the obligation because I am unable to satisfy the terms due to no fault of my own.

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Metro area collection services Inc.I hired them to do a collection for me on a rental house that was totally trashed and a months rent that was not paid. I hired them about six months ago and we had good communication for about three months and then nothing Ive tried to contact them to find out whats going on the first time they responded saying they were waiting to hear back from the renters and so far they had not but they would keep me updated, and so far I have heard nothing. I have been emailing them and now their emails are coming back. The phones are still working to leave a message but I have never gotten a call back in the last three months and nobody else will take the case because Ive already talk to them . The case would be valued at over $7000 which I am unable to do anything because metro area Collections Service. Has not contacted me in any way.

    • Initial Complaint

      Date:08/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Collections from identity theft. Please remove from my credit reports.

      Business Response

      Date: 08/22/2023

      Metro Area Collection Service, Has done a full investigation into the claim made by ********************. Metro has determined that due to lack of information regarding a possible theft in 2018, Metro cannot determine if this is in fact a case of Identity Theft. 

      Customer Answer

      Date: 08/24/2023

       
      Complaint: 20461252

      I am rejecting this response because:

      Showing filled police report and have been working with the 3 credit bureaus to remove this from my report as it is due to identity theft. Further documentation from them should be received shortly. These items are not mine and am asking for this to be removed from my report.


      Sincerely,

      *********************************

    • Initial Complaint

      Date:10/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a letter from this Agency attempting to collect on a disputed debt from 16 years ago. I have never received any communication about this debt, legal or personal, since 2006. They are now attempting to collect interest equaling nearly 150% of original debt. I disputed this debt with the original debtor in 2006 and was under the understanding that this was resolved back then. For them to now attempt to collect this now is ridiculous. I have never received legal papers as to any judgement through any court.

      Business Response

      Date: 11/14/2022

      Metro Area Collection Service holds a valid judgment that has been renewed in the Sate of ******. Said judgment is valid for 20 years from the default date. The interest is accrued at the awarded rate of 9% by the court. Metro will forward the legal document to *************************

       

      --

      *********************

      President

      Local ******************

      Toll free ******************

      Fax ************

      Customer Answer

      Date: 11/14/2022

       
      Complaint: 18330664

      I am rejecting this response because:

      I do not understand how they can say it is valid for 20 years when that exceeds the states statute of limitations. 

      Sincerely,

      ***********************************

    Metro Area Collection Service Inc is NOT a BBB Accredited Business.

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