ComplaintsforJohnson Mark LLC

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company first garnished me last year. After that was paid I was sent papers for an additional account I owe. I was given the option to make payments. Which I did and finished. Yesterday I received court papers for some random account I dont even know what it's for and it's being GARNISHED out of my check. I just don't understand this BS. I wasn't given a chance to validate the debt supposedly I owe nor I wasn't given a chance to make payments. Wth?!?!? Why is this allowed ?!?!. I barely can survive off my take home pay money. Their variety of phone numbers all go to the same line. I called today gave someone my SS number and she then hung up on me. I barely could understand her because it was obvious English isn't her first language. So unprofessional and frustrating. This is a total d*ckhead move.

  Business response

  06/27/2024

  Please see attached

• Initial Complaint

  05/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Johnson Mark has stopped any and all communication with me, then out of nowhere I get an email from my jobs payroll stating that they will be garnishing ******... I haven't received any paperwork or a chance to even respond in my defense

  Business response

  06/12/2024

  Please see attached 

• Initial Complaint

  05/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Johnson Mark LLC has submitted a case against me for a debt from years ago.I sent them a letter explaining that I am on Social Security Disability since 2020. And also included my proof from the ******************************* I never received any response. Now they sent me papers for court for a proposed judgment. I am sending my letter and proof AGAIN and also to the court for my COMPLETE OBJECTION. I am not in a situation where I can pay for this. And it is completely exempt from ANY debt collection.

  Business response

  05/09/2024

  please see attached

  Customer response

  05/09/2024

  I have sent a letter to the Newburg address stating my information.   Also, a letter is being sent to ******************************************** at ********. ****************.      I was hesitant to send correspondence to a PO Box I. *****, ****, considering the length of time it would take to receive a timely response, due to no response from them previously. There is no email given to corespondent at all.

  LA

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Charged for thousands on multiple "Credit one" accts when I have LONG paid off all my credit cards. They have been NO reports of these on my credit report for years and have garnishments on me for 5 yrs straight with multiple accts I never had. I made $1600 gross and after their garnishments , I had only 287$ left. This has been happening for years.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Three transactions take from my Business account. 7/20/2023, $186.00, transaction ID ****** 9/20/2023, $186.00, transaction ID *********/20/2023, $186.00, transaction ID ****** I have no other information. Contacting this company is almost impossible. After being on hold for almost 1 hour, someone answered, but could not provide any information. She gave me the website address, which does not work. And an email address for the collection department. What a run around.

  Business response

  11/30/2023

  We received your complaint on 11/28/2023. Whenever a complaint is received, the account file is reviewed, the allegations are investigated, and corrective action, when needed, is taken. Depending on the nature of the allegations, the investigation may take anywhere from a few days to a couple of weeks.
  
  In your letter, you expressed dissatisfaction with transactions in your bank account and customer service.
  
  Based upon our investigation, an account was unable to be located matching ************* information. Using the documentation the firm received with your complaint, the alleged transactions were also unable to be identified in our system. The firm reached out on 11/28/2023, at receipt of the complaint, to request additional information and assist in resolving the complaint. You discussed the account with a representative, explaining that complaints were filed with similarly named companies as you were unsure where the transactions were initiated. You were advised to provide additional information in order for us to further investigate.
  
  At this time, we do not believe this complaint is valid, however, we do apologize for any inconvenience you have experienced. If you have any further questions or would like to discuss further, please contact our office at **************.
  
  
  Sincerely,
  JOHNSON MARK LLC

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  they did not provide any information about the case tried to email them and it was undeliverable

  Business response

  11/28/2023

  See attached. 

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company buys fraudulent debt from collections agencies, then shamelessly misuses the legal system to force innocent people to pay them money. This firm just ***d me for fraudulent debt that they bought; it was already deemed as fraudulent by the original creditor in 2020, but this firm was able to jump through loopholes to get a verdict against me. I was too trusting in the justice system that I did not hire a lawyer, thinking there was no way I would be forced to pay off a debt that isnt mine. Well, after this firm was relentless in their illegal pursuit, I now have to pay a debt that IS NOT MINE. They lied to the judge saying I did not respond to their inquiries and somehow were able to get a judgement against me solely based on that. I did respond to all inquiries, but as I was advised by the court to send my communications via regular mail(no tracking) I did not have delivery confirmations. The firm refused to present my responses to the judge even though I could see copies of these on their desk, and continued to lie saying I never responded once they realized I didnt have delivery confirmations. All they had to do was show the judge the fraudulent account statements and that was that. This firm is taking advantage of the legal system to support illegal, fraudulent practices, and as I am not a lawyer or have any legal background, I had no idea they would be able act like this get away with it. This law firm uses and abuses the legal system to *** innocent people, which should not be tolerated. In this day and age there are so many scammers, a law firm shouldnt get to be one of them. I am so disgusted by the lack of integrity & honor this firm represents. I do not have the resources to pur*** it further in superior court, so I will be doing all I can to ensure others are not able to be scammed this way for the foreseeable future. That you BBB for helping get the word out to protect the general public and hopefully, eventually, shutting this firm down.

  Business response

  11/08/2023

  See attached 

  Customer response

  11/08/2023

   
  Complaint: 20745942
  
  I am rejecting this response because: in this response you admitted I did indeed respond to your inquiries. Whereas in court, your representative flat out lied to the judge saying I never responded to any inquiries and therefore, was able to get a default judgement against me for an account that is fraudulent. I provided all information requested verifying that this account is not mine, and yet Johnson Mark LLC simply did not care and took advantage of an average citizens first time in court where I had no idea they would be able to blatantly lie saying I never responded. Im glad I now have this documentation confirming I did indeed respond and you DID indeed receive my responses. The way this company functions and takes advantage of consumers is out right disgusting and they should be banned from doing business.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My employer received garnishment papers from the law firm, it has now been paid in full however they have not sent over the release form to my employer and I have now overpaid by $862.64, my employer contacted them and nothing, they claimed to have not received the payments. This is ridiculous and a ploy to ******* money out of people.

  Business response

  09/11/2023

  
  We received your complaint on 8/30/2023. Whenever a complaint is received, the account file is reviewed, the allegations are investigated, and corrective action, when needed, is taken.Depending on the nature of the allegations, the investigation may take anywhere from a few days to a couple of weeks.
  
  In your letter, you expressed dissatisfaction My employer received garnishment papers from the law firm, it has now been paid in full however they have not sent over the release form to my employer and I have now overpaid by $862.64, my employer contacted them and nothing, they claimed to have not received the payments. This is ridiculous and a ploy to ******* money out of people.
  
  Based upon our investigation ***************************** account was placed with our law firm on 10/21/2021 by LVNV Funding LLC. Johnson Mark LLC sent a demand letter to ************************* on 11/22/2021. Due to no response from *************************, the attorney with the law firm Johnson Mark LLC reviewed the account and approved the filing of a lawsuit. Subsequently the summons and complaint in the lawsuit was filed with the court. The lawsuit case number is CV22001001RC.
  
  Judgment against ************************* was entered on 2/18/2023. Due to no payments made towards the judgment, a garnishment was issued against the wages of *************************. On 8/29/2023 Johnson Mark LLC received three different checks from the garnishee towards the account in the following amounts:
  $452.74, $646.62, and $452.54.There is now a surplus in the amount paid to the account which will result in the surplus being refunded back to ************************* and a release of garnishment being filed and served to the garnishee.
  
  We do apologize for any inconvenience you have experienced. If you have any further questions or would like to resolve this matter, please contact our office at **************.
  
  
  Sincerely,
  JOHNSON MARK LLC
  

  Customer response

  09/14/2023

   
  Complaint: 20544383
  
  I am rejecting this response because: they have had ample amount of time to process my overpayment which should include and additional $452 sent from my employer over two weeks ago.
  
  Sincerely,
  
  *************************

  Business response

  09/27/2023

  Firm has already provided a response to all allegations. 

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a bill with fingerhut and they sold my account to Mark ********************** llc these people have never called nor sent me a letter or anything. There name is not even listed on my credit statement. A server showed up at my door and told my daughter they need to see me or I need to call them in 2 days or I go to jail. When I got home I called the server they told me to go online to view my summons for court so I did just for me to see this company is suing me. So I googled them, created an account and paid 100 dollars to attempt to start paying. The server never showed back up so I didn't know if or when court was. I have tried calling them several times during business hours and I can never get anyone on the phone. My credit showed that I paid the 100 dollars but then I received a letter from the court that they were awarded a judgment plus court cost and now they charging interest cause the price keeps going up on my credit. I can pay in full but I will not do that until I can speak with *******. They never answer the phone. How do you sue ******* without a simple phone call or letter even a email would be good.

  Business response

  08/29/2023

  We received your complaint on 8/21/2023. Whenever a complaint is received, the account file is reviewed, the allegations are investigated, and corrective action, when needed, is taken. Depending on the nature of the allegations, the investigation may take anywhere from a few days to a couple of weeks.
  In your letter, you expressed dissatisfaction and stated I had a bill with fingerhut and they sold my account to **** ********************** llc these people have never called nor sent me a letter or anything. There name is not even listed on my credit statement. A server showed up at my door and told my daughter they need to see me or I need to call them in 2 days or I go to jail. When I got home I called the server they told me to go online to view my summons for court so I did just for me to see this company is suing me. So I googled them, created an account and paid 100 dollars to attempt to start paying. The server never showed back up so I didn't know if or when court was. I have tried calling them several times during business hours and I can never get anyone on the phone. My credit showed that I paid the 100 dollars but then I received a letter from the court that they were awarded a judgment plus court cost and now they charging interest cause the price keeps going up on my credit. I can pay in full but I will not do that until I can speak with *******. They never answer the phone. How do you sue ******* without a simple phone call or letter even a email would be good.
  Based upon our investigation ******************************* account was placed with our law firm on 2/16/2023 by LVNV Funding LLC. Johnson Mark LLC sent a demand letter to *************************** on 02/20/2023. Due to no response from ***************************, the attorney with the law firm Johnson Mark LLC reviewed the account and approved the filing of a lawsuit on 4/3/2023. Subsequently the summons and complaint in the lawsuit was filed with the court on 4/6/2023. The lawsuit case number is JC2-23-281.
  The process server attempted to serve *************************** on 4/13/2023 and noted: I spoke with an individual who indicated they were the subject's daughter and they stated subject resides but not available at this time. The individual appeared to be a female contact. Per daughter, defendant is usually home after **** hours. The process server attempted again on 4/17/2023, 4/20/2023, and 4/22/2023 without anyone answering the door. On 4/28/2023 the process server served the Citation, Petition, and Order ***************************** by securely affixing the copies of such to the front entrance at ****************************************************************
  Due to no response from ***************************, Default Judgment was approved to be filed with the court on 5/30/2023. The court granted default judgment on 6/6/2023. Post judgment discovery was sent to *************************** on 6/27/2023, which was not answered. On 8/7/2023, the court granted an Order
  Appointing Receiver. *************************** made a single $100.00 payment on 5/29/2023, but no other payments have been made to the account.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  *** received paperwork saying i owe money for a credit card which i dont know how i can owe them when my account just started this year with that credit card company im not past due and I currently this year received that credit card. Second of all im a ******* war veteran and the law suit says im not military so two things this lawyer has gotten wrong 1 i have this credit card and currently dont owe them anything dont believe me i have proof second i am a military veteran so if this does not get resolved i will countersue for false information and for all of this harassment ive been receiving.

  Business response

  08/14/2023

  We received your complaint on 8/10/2023. Whenever a complaint is received, the account file is reviewed, the allegations are investigated, and corrective action, when needed, is taken. Depending on the nature of the allegations, the investigation may take anywhere from a few days to a couple of weeks.
  In the complaint, ***************************** expressed dissatisfaction you received paperwork saying I owe money for a credit card which I dont know how I can owe them when my account just started this year with that credit card company Im not past due and I currently this year received that credit card. Second of all Im a ******* war veteran and the law suit says Im not military so two things this lawyer has gotten wrong 1 I have this credit card and currently dont owe them anything dont believe me I have proof second I am a military veteran so if this does not get resolved I will countersue for false information and for all of this harassment Ive been receiving.
  Based upon our investigation ********************************* account was originally opened on 11/30/2019 with last payment made on 8/3/2020 and charged off on 3/14/2021.
  ********************************* account was placed with our law firm on 12/15/2022 by LVNV Funding LLC. Johnson Mark LLC sent a demand letter to ***************************** on 12/19/2022. Due to no response from *****************************, the attorney with the law firm Johnson Mark LLC reviewed the account and approved the filing of a lawsuit on 01/30/2023.
  Subsequently the summons and complaint in the lawsuit was filed with the court on 02/08/2023. The lawsuit case number is CC2023-026867RC. The lawsuit was served on 5/29/2023 by Post and Mail. Default and Default Judgment have been filed with the court.
  Additionally, the lawsuit states that ***************************** is not currently actively serving in the military which is supported by the records from the ********** of ************** do apologize for any inconvenience you have experienced. If you have any further questions or would like to resolve this matter, please contact our office at **************.
  Sincerely,
  JOHNSON MARK LLC

  Customer response

  08/14/2023

   
  Complaint: 20448856
  
  I am rejecting this response because: i will be contacting credit one to get proof when i started my credit with them which is this year 2023 second i will be countersuing for false allegations if this doesnt get resolved on your companys end very confident i cant countersue because i have proof of when i got my credit card which was the beginning of this year very confident it will get resolved by the company or by me having to countersue for false allegations.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩