Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company buys fraudulent debt from collections agencies, then shamelessly misuses the legal system to force innocent people to pay them money. This firm just ***d me for fraudulent debt that they bought; it was already deemed as fraudulent by the original creditor in 2020, but this firm was able to jump through loopholes to get a verdict against me. I was too trusting in the justice system that I did not hire a lawyer, thinking there was no way I would be forced to pay off a debt that isnt mine. Well, after this firm was relentless in their illegal pursuit, I now have to pay a debt that IS NOT MINE. They lied to the judge saying I did not respond to their inquiries and somehow were able to get a judgement against me solely based on that. I did respond to all inquiries, but as I was advised by the court to send my communications via regular mail(no tracking) I did not have delivery confirmations. The firm refused to present my responses to the judge even though I could see copies of these on their desk, and continued to lie saying I never responded once they realized I didnt have delivery confirmations. All they had to do was show the judge the fraudulent account statements and that was that. This firm is taking advantage of the legal system to support illegal, fraudulent practices, and as I am not a lawyer or have any legal background, I had no idea they would be able act like this get away with it. This law firm uses and abuses the legal system to *** innocent people, which should not be tolerated. In this day and age there are so many scammers, a law firm shouldnt get to be one of them. I am so disgusted by the lack of integrity & honor this firm represents. I do not have the resources to pur*** it further in superior court, so I will be doing all I can to ensure others are not able to be scammed this way for the foreseeable future. That you BBB for helping get the word out to protect the general public and hopefully, eventually, shutting this firm down.

  Business Response

  Date: 11/08/2023

  See attached 

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20745942
  
  I am rejecting this response because: in this response you admitted I did indeed respond to your inquiries. Whereas in court, your representative flat out lied to the judge saying I never responded to any inquiries and therefore, was able to get a default judgement against me for an account that is fraudulent. I provided all information requested verifying that this account is not mine, and yet Johnson Mark LLC simply did not care and took advantage of an average citizens first time in court where I had no idea they would be able to blatantly lie saying I never responded. Im glad I now have this documentation confirming I did indeed respond and you DID indeed receive my responses. The way this company functions and takes advantage of consumers is out right disgusting and they should be banned from doing business.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer received garnishment papers from the law firm, it has now been paid in full however they have not sent over the release form to my employer and I have now overpaid by $862.64, my employer contacted them and nothing, they claimed to have not received the payments. This is ridiculous and a ploy to ******* money out of people.

  Business Response

  Date: 09/11/2023

  
  We received your complaint on 8/30/2023. Whenever a complaint is received, the account file is reviewed, the allegations are investigated, and corrective action, when needed, is taken.Depending on the nature of the allegations, the investigation may take anywhere from a few days to a couple of weeks.
  
  In your letter, you expressed dissatisfaction My employer received garnishment papers from the law firm, it has now been paid in full however they have not sent over the release form to my employer and I have now overpaid by $862.64, my employer contacted them and nothing, they claimed to have not received the payments. This is ridiculous and a ploy to ******* money out of people.
  
  Based upon our investigation ***************************** account was placed with our law firm on 10/21/2021 by LVNV Funding LLC. Johnson Mark LLC sent a demand letter to ************************* on 11/22/2021. Due to no response from *************************, the attorney with the law firm Johnson Mark LLC reviewed the account and approved the filing of a lawsuit. Subsequently the summons and complaint in the lawsuit was filed with the court. The lawsuit case number is CV22001001RC.
  
  Judgment against ************************* was entered on 2/18/2023. Due to no payments made towards the judgment, a garnishment was issued against the wages of *************************. On 8/29/2023 Johnson Mark LLC received three different checks from the garnishee towards the account in the following amounts:
  $452.74, $646.62, and $452.54.There is now a surplus in the amount paid to the account which will result in the surplus being refunded back to ************************* and a release of garnishment being filed and served to the garnishee.
  
  We do apologize for any inconvenience you have experienced. If you have any further questions or would like to resolve this matter, please contact our office at **************.
  
  
  Sincerely,
  JOHNSON MARK LLC
  

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20544383
  
  I am rejecting this response because: they have had ample amount of time to process my overpayment which should include and additional $452 sent from my employer over two weeks ago.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/27/2023

  Firm has already provided a response to all allegations. 

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bill with fingerhut and they sold my account to Mark ********************** llc these people have never called nor sent me a letter or anything. There name is not even listed on my credit statement. A server showed up at my door and told my daughter they need to see me or I need to call them in 2 days or I go to jail. When I got home I called the server they told me to go online to view my summons for court so I did just for me to see this company is suing me. So I googled them, created an account and paid 100 dollars to attempt to start paying. The server never showed back up so I didn't know if or when court was. I have tried calling them several times during business hours and I can never get anyone on the phone. My credit showed that I paid the 100 dollars but then I received a letter from the court that they were awarded a judgment plus court cost and now they charging interest cause the price keeps going up on my credit. I can pay in full but I will not do that until I can speak with *******. They never answer the phone. How do you sue ******* without a simple phone call or letter even a email would be good.

  Business Response

  Date: 08/29/2023

  We received your complaint on 8/21/2023. Whenever a complaint is received, the account file is reviewed, the allegations are investigated, and corrective action, when needed, is taken. Depending on the nature of the allegations, the investigation may take anywhere from a few days to a couple of weeks.
  In your letter, you expressed dissatisfaction and stated I had a bill with fingerhut and they sold my account to **** ********************** llc these people have never called nor sent me a letter or anything. There name is not even listed on my credit statement. A server showed up at my door and told my daughter they need to see me or I need to call them in 2 days or I go to jail. When I got home I called the server they told me to go online to view my summons for court so I did just for me to see this company is suing me. So I googled them, created an account and paid 100 dollars to attempt to start paying. The server never showed back up so I didn't know if or when court was. I have tried calling them several times during business hours and I can never get anyone on the phone. My credit showed that I paid the 100 dollars but then I received a letter from the court that they were awarded a judgment plus court cost and now they charging interest cause the price keeps going up on my credit. I can pay in full but I will not do that until I can speak with *******. They never answer the phone. How do you sue ******* without a simple phone call or letter even a email would be good.
  Based upon our investigation ******************************* account was placed with our law firm on 2/16/2023 by LVNV Funding LLC. Johnson Mark LLC sent a demand letter to *************************** on 02/20/2023. Due to no response from ***************************, the attorney with the law firm Johnson Mark LLC reviewed the account and approved the filing of a lawsuit on 4/3/2023. Subsequently the summons and complaint in the lawsuit was filed with the court on 4/6/2023. The lawsuit case number is JC2-23-281.
  The process server attempted to serve *************************** on 4/13/2023 and noted: I spoke with an individual who indicated they were the subject's daughter and they stated subject resides but not available at this time. The individual appeared to be a female contact. Per daughter, defendant is usually home after **** hours. The process server attempted again on 4/17/2023, 4/20/2023, and 4/22/2023 without anyone answering the door. On 4/28/2023 the process server served the Citation, Petition, and Order ***************************** by securely affixing the copies of such to the front entrance at ****************************************************************
  Due to no response from ***************************, Default Judgment was approved to be filed with the court on 5/30/2023. The court granted default judgment on 6/6/2023. Post judgment discovery was sent to *************************** on 6/27/2023, which was not answered. On 8/7/2023, the court granted an Order
  Appointing Receiver. *************************** made a single $100.00 payment on 5/29/2023, but no other payments have been made to the account.

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** received paperwork saying i owe money for a credit card which i dont know how i can owe them when my account just started this year with that credit card company im not past due and I currently this year received that credit card. Second of all im a ******* war veteran and the law suit says im not military so two things this lawyer has gotten wrong 1 i have this credit card and currently dont owe them anything dont believe me i have proof second i am a military veteran so if this does not get resolved i will countersue for false information and for all of this harassment ive been receiving.

  Business Response

  Date: 08/14/2023

  We received your complaint on 8/10/2023. Whenever a complaint is received, the account file is reviewed, the allegations are investigated, and corrective action, when needed, is taken. Depending on the nature of the allegations, the investigation may take anywhere from a few days to a couple of weeks.
  In the complaint, ***************************** expressed dissatisfaction you received paperwork saying I owe money for a credit card which I dont know how I can owe them when my account just started this year with that credit card company Im not past due and I currently this year received that credit card. Second of all Im a ******* war veteran and the law suit says Im not military so two things this lawyer has gotten wrong 1 I have this credit card and currently dont owe them anything dont believe me I have proof second I am a military veteran so if this does not get resolved I will countersue for false information and for all of this harassment Ive been receiving.
  Based upon our investigation ********************************* account was originally opened on 11/30/2019 with last payment made on 8/3/2020 and charged off on 3/14/2021.
  ********************************* account was placed with our law firm on 12/15/2022 by LVNV Funding LLC. Johnson Mark LLC sent a demand letter to ***************************** on 12/19/2022. Due to no response from *****************************, the attorney with the law firm Johnson Mark LLC reviewed the account and approved the filing of a lawsuit on 01/30/2023.
  Subsequently the summons and complaint in the lawsuit was filed with the court on 02/08/2023. The lawsuit case number is CC2023-026867RC. The lawsuit was served on 5/29/2023 by Post and Mail. Default and Default Judgment have been filed with the court.
  Additionally, the lawsuit states that ***************************** is not currently actively serving in the military which is supported by the records from the ********** of ************** do apologize for any inconvenience you have experienced. If you have any further questions or would like to resolve this matter, please contact our office at **************.
  Sincerely,
  JOHNSON MARK LLC

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20448856
  
  I am rejecting this response because: i will be contacting credit one to get proof when i started my credit with them which is this year 2023 second i will be countersuing for false allegations if this doesnt get resolved on your companys end very confident i cant countersue because i have proof of when i got my credit card which was the beginning of this year very confident it will get resolved by the company or by me having to countersue for false allegations.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/8/23 I pulled my free annual credit report and found a collection account on there so reached out to pay it off. when I contacted this creditor they advised that the debt now sat with Johnson Mark LLC. i called Johnson Mark but they were closed for the weekend. I called first thing Monday morning and asked about options to resolve this account. I was told that it was already in a court status (news to me) that service attempts had been made (interesting since I work from home and rarely leave) and that payment needed to be paid in full immediately to avoid additional court costs. I agreed to pay a specified amount on a credit card with the remaining balance on my debit card. I was told this was sent to an accounting team for processing and should be updated by Wednesday. A couple hours later I noticed my checking account was overdrawn and that they charged what was authorized on the credit card to my debit card causing me to have a negative balance and never made any charges to my credit card so they still show I owe and would have an open court case. When calling, the wait times for a person are ridiculously long then they play a blame game transferring me around ultimately to a voicemail. This is fraud, they were NOT authorized to charge this amount to this card! Additionally, they have done nothing to rectify the situation that will ultimately result in me incurring fees!

  Business Response

  Date: 07/11/2023

  See attached response

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfair collection practices scam

  Business Response

  Date: 07/11/2023

  See attached response

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a garnishment from my wages in 04/22 and had to ask my HR what it was for. They were the ones who provided me with the Writ of Garnishment as I was totally unaware that any court action ever took place because I was never served. So, they obviously lied to the court about service. I checked court records after the garnishment and found that $2019.75 was awarded. My checks were garnished for this entire amount in 04/22, 06/22 and 07/22. They then sent another Writ of Garnishment to my employer on 08/25/2022 saying I owed an additional $1,251.66 under the same court case number. Again, my HR had to contact me to let me know they had received an additional Writ of Garnishment from this "law firm." I checked the court record again and did not see that an addition $1,251.66 was awarded. I informed my HR of this and they did not proceed with the garnishment. Earlier this month 03/23, my HR contacted me again and stated they received another Writ of Garnishment under the same court case number as before for $1,251.66. I called ********************************* at Johnson Mark on 03/03/23 because that is who sent the Writ of Garnishment to HR. I got his voicemail and left a voicemail requesting a return call to let me know what this additional amount was. I never received a return call. When I didn't receive a return phone call, I emailed the law firm on 03/07/23 and CC'd ********************************* requesting that they explain what this additional amount was for. I CC'd my HR representative on that email, also. It is now 03/13/23 and I have yet to receive a response from anyone at that law firm nor has anyone from that firm contacted my HR representative about this. I also found an address for ********************************* in ***********, but the address for ********************************* on the Writ of Garnishment is an address in ************, **. I'm not sure what kind of scam this "law firm" is trying to pull on me, but if this is not resolved soon I'll be hiring an attorney of my own.

  Business Response

  Date: 03/22/2023

  See  attached response

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I don't understand why it took a complaint to the BBB to get a response from them after I called and emailed them twice now.  I will forward their response to my HR representative for him to check into why they did not receive the entire amount that was garnished from my paychecks.  I want to reiterate that I have never received any mail or any other form of communication that was sent to me from their office as they claim.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. I received a writ of garnishment from them on a debt I don't even owe. I looked up the case # they gave and it does not exist, nor do I have any judgements against me, according to court records. I also did a public search of this company and they have countless complaints on how they s**** people over all the time for debts they do not owe. Please look into this company.

  Business Response

  Date: 11/10/2022

  See attached response

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was paid off 2 weeks ago, when they still garnished what I owed. They garnished yet another check, when my account has been paid off for 2 weeks now! I have called them a few times and I just get the same generated response. Unprofessional especially coming from a so called "law" firm.

  Business Response

  Date: 08/30/2022

  See attached response

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this law office (Johnson Mark LLC) to work out a payment plan versus garnishment and they absolutely refused to help me. I wasn't even aware of this garnishment happening until the money came out of my work check, as far as I knew this bill had been paid because the Company that hired said law firm had stopped taking the payments out of my account. This garnishment puts a severe hardship on me and my family. We are currently homeless and have been for 9 months now. I am having a difficult time paying my bills because of the cost of motels.I know from being garnished once before that it can be stopped and a payment arrangement made but Johnson Mark LLC wont even entertain the idea.

  Business Response

  Date: 08/18/2022

  See attached response