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Business Profile

General Contractor

Lugo's Construction Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************************** built the fence and gate for a home I have lived in for 3 years. The 4 x 4 that was placed in the ground to connect the back gate to our home has rotted and fallen out of its hole. This occurred in September 2024. A treated 4 x4 would not rot within a 3-year period. Also, if the 4 x4 had been buried appropriately and with enough cement it should not have come out of the ground at this 3-year time period. The warranty for the fence is no longer applicable. However, because of the ill proper workmanship I have asked **** to review and to assist fixing the situation. He had stated he was booked out about a week and 1/2 and would get back with me to schedule. He did not. I called and texted him about scheduling. He states he was trying to get me on the schedule. Since I was on the phone with him, I asked to be scheduled. He stated he would be out this Saturday @ 8am to fix it. I then later received a text stating he got ahold of ******* Construction, and I would have to check with them regarding warranty and scheduling through them. ****** of ******* emailed stating warranty now void but **** was going to send a quote. I am formally complaining because I truly believe his poor workmanship is the cause of the post loosening and falling to the ground. If done properly, this situation would not have happened. Please note also, that I had to ask him about a year ago to come out and adjust the gate as it wasn't closing properly. I am asking for **** to replace and repair the post at no cost.

Lugo's Construction Inc is NOT a BBB Accredited Business.

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