Complaints

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• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is charging tenants outrageous amounts for wear and tear (i.e. carpet indentations from furniture, painting fees, outrageous cleaning fees for apartments that aren't trashed). This is against ****** Law. Tenants cannot be charged for wear and tear - this is ridiculous. CARPET INDENTATIONS?!

  Business Response

  Date: 05/09/2023

  Thank you for this letter.  Please note, we received this letter on Wednesday, May 3rd.
  

  We have received a concern from ***********************, a previous resident at Altamont Summit Apartments, regarding charges against their security deposit. After reviewing the invoices for the charges, we have determined that they are fair and consistent with the condition of the home at the time they vacated.

  
  The resident's lease agreement states the following in regard to charges against the security deposit:
  Section 5) SECURITY DEPOSIT: Resident has deposited the sum of $350.00 (the Security Deposit) as deposit for Residents performance under this Rental Agreement, and Owner has provided Resident with a receipt for such Security Deposit. The security deposit is being held at ******************* at ***************************************************************************************. Owner may, at its option, claim from the Security Deposit such amounts as are reasonably necessary to remedy Residents defaults under this Rental Agreement, including, but not limited to, defaults in the payment of Rent; for payment of utility charges, late charges, attorneys fees, and extraordinary costs of cleaning the Premises; to cure any other default by Resident under this Rental Agreement; to repair damages to the Premises beyond normal wear and tear, the Property, carpet, flooring, and, if any, rented furniture and appliances caused by the Resident and Residents family, guests or visitors, exclusive of ordinary wear and tear; and to repair or replace such damaged or removed real or personal property. Owner may deduct the cost of carpet cleaning from the security deposit regardless of whether Resident cleans the carpet before delivering possession of the dwelling unit back to the owner. Should the Security Deposit be of an inadequate amount to cure any default(s) or damage under this Rental Agreement, Resident agrees to immediately pay to Owner the amount needed to cure the default or damage and bring the Security Deposit back to the above-stated amount if the default(s) or damage occurs during the lease term, or to immediately pay to Owner the difference between the Security Deposit and the total default or damage amount if this Rental Agreement has been terminated. The terms of this Paragraph shall survive the termination of this Lease. 

  To restore the home to the condition it was left to them, our carpet cleaning vendor had to perform professional cleaning, which cost $75.00, as well as an additional treatment for soil, indents caused by heavy furniture, pretreatment cleaner, stain removal, and deodorizer, which cost an additional $75.00.   The total for these services charged by our vendor was $150.00.  
  

  
  Additionally, apartment cleaning and sanitation were required due to dust and food particles, in the amount of $194.00, which was the amount charged by our cleaning vendor.

  The residents made a payment plan for their balance of $360.94, which was paid in full, in August of 2021.

  We would like to inform you that the resident moved out of the home on 04/16/2021, which is beyond the statute of limitations for disputing security deposit charges.  The statute for security deposit disputes is currently 365 days. 

  If you have any further questions or concerns, please don't hesitate to contact **.

  
  Best regards,