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Business Profile

Apartments

Wimbledon Square Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business owes me $800 and $1,358.78, amounts which were taken from my checking account on March 2nd, 2024 for an apartment lease application at Wimbledon Square through the ActiveBuilding portal for a lease that I was never approved for, and later rejected for.On March 6th, I canceled my application, and I received an email on March 7th, ************************************************************************ since I was not approved for the apartment. However, as of May 1st, 2024, I have not received the promised refund check.I have made multiple attempts to contact their office by phone and email to inquire about the status of my refund, but I have not received any clear response or resolution, and have not gotten a response to an email since March 7th, 2024, other than an acknowledgment that an email had been forwarded to upper management with no further information. Furthermore, I was informed via email on March 26th, 2024 that my application for the apartment was rejected, nearly three weeks after I had canceled my application and was promised a refund.The failure to issue the refund in a timely manner and the lack of communication from their office are unacceptable. I am kindly requesting that you help me get the full refund of $2,158.78 as soon as possible. Ive attached proof of the payments for a deposit, first months rent for March 2024 (pro-rated), a promise to refund my money because the application was never approved, and the formal rejection of my application, proving that I paid money for an apartment I was never approved for.

    Customer Answer

    Date: 05/07/2024

    This image is a screenshot of my email from them that prompted me to pay the security deposit and first month's rent (pro-rated) for the apartment they rejected me from.  I have still received no refund.

    Customer Answer

    Date: 05/23/2024

    The business said they sent a check from CA on 05/13/2024, and Ive received nothing yet. Since Im in OR, it shouldve arrived earlier this week at the latest. 

    It is very hard to reach anyone at the business.  Ive been trying to resolve this for nearly three months now with no luck. 

    Customer Answer

    Date: 05/25/2024

    Wimbledon Square and Gardens management communicated to me that my check had been mailed on 05/13/2024. It had not arrived by 05/24/2024, so I contacted their assistant manager, *****, on the same day, who told me it takes 6-8 weeks to process checks. 

    This is illegal according to Oregon law ******, which states that a landlord has up to 31 days to return the funds. In addition, section 16 now indicates Im due twice the funds since they been held over ************************************ bad faith  

    *********************************************

    I am now requesting twice the amount of the money paid. 

  • Initial Complaint

    Date:09/27/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We referred someone to Wimbledon square several months ago, there is a referral bonus of 200 dollars off your rent if you refer someone and they move in and after they are living here 90 days you are supposed to get 200 dollars off your rent, ( we also have an email chain from the front office saying we would receive the bonus on Octobers rent since September 15 was the 90 days. now they are refusing to give us the referral bonus, this is false advertising. it is on their website stating the referral bonus. doesn't surprise me this place is about as shady as apartments Begin forwarded message:From: Wimbledon Square And Gardens <***********************************************>Date: July 25, 2023 at 11:16:30 AM PDT To: ********************* Subject: Referral bonus Reply-To: Wimbledon Square And Gardens <****************************************************>?Hi, you should be eligible to collect the referral bonus of $200 by September 15, 2023 for referring ***************. Thanks ImageWimbledon Square And Gardens Apartments Wimbledon Square And Gardens **** ********** ******** ** ***** **********************************************************************************

    Business Response

    Date: 10/27/2023

    Dear ********************,

     

    On behalf of Wimbledon Square and Gardens, please see attached our response to Better Business Bureau Complaint ID ********.

     

    Thank you for your time.

     

    Kind Regards,

     

    ***************************

    Associate Counsel

    Prime Residential

    Customer Answer

    Date: 10/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

Wimbledon Square Apartments is NOT a BBB Accredited Business.

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