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Business Profile

Appliance Repair

Solo Appliance Repair

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    01/07/2025

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    SOLO APPLIANCE CAME TO MY HOME TO REPAIR A LEAKING DISHWASHER. tHE FIRST TIME THEY CAME OUT THEY SAID THAT MY ***** WAS BROKEN AND THEAT i NEEDED ANOTHER ONE. THEY DID NOT HAVE THE PART SO THEY TOLD ME TO PAY HALF THE *** AND THEY WOULD ORDER IT AND COME BACK TO REPAIR. A WEEK WENT BY AND THEY FINALLY CAME BACK AND INSTALLED THE ***** AND CHARGED THE OTHER HALF OF THEIR *** (******) THE MAN LEFT AND i STARTED MY DISHWASHER AND IT DIDN'T HAVE WATER RUNNING IN IT, I CALLED THEM BACK THEY CAME BACK OUT (3RD TIME) TO TAKE A LOOK AND HE SAID THAT HE DIDN'T RESET THE DISHWASHER. HE AGAIN LEFT AND I STARTED MY DISHWASHER AGAIN AND IT LEAKED LIKE IT DID ORIGIANLLY. I CALLED THEM BACK AND THEY CAME BACK OUT (4TH TIME) AND HE SAID "IT ACTUALLY IS LEAKING BECAUSE YOU NEED A NEW ***** TO YOUR HOSE, GO TO ******* OR LOWES AND YOU CAN GET THE ***** FOR AROUND $7". SO, I WENT TO ************ AND BOUGHT THE ***** HE TOLD ME TO AND REPLACED IT ON MY HOSE MYSELF...AND THAT FIXED THE LEAKING PROBLEM. THE REPAIR GUY REPLACED A ***** THAT WASN'T BROKEN. i CALLED THEIR CUSTOMER SERVICE NUMBER AND HAVE NOT GOTTEN RESOLUTION. i HAVE CALLED A TOTAL OF APPROX **************************************** AND I HAVE SEND SEVERAL EMAILS (ATTACHED ARE JUST A FEW) THEY ARE SAYING THAT BECDAUSE I SIGNED THE INVOICE THAT I CAN NOT GET A REFUND BACK EVEN THOUGH I WAS THE ON ETO FIX THE PROBLEM AND THEY ONLY REPLACED A PART THAT DIDN'T NEED TO BE REPLACED. I HAVE BEEN TRYING AND TRYING FOR MONTHS NOW TO SPEAK WITH SOMEONE AND GET A RESOLUTION WITH NO LUCK. THEY HAVE CHARGED ME FRAUDULENTLY FOR A SERVICE THEY DID NOT PROVIDE. PLEASE HELP ME.

    Business response

    01/07/2025

    Thank you for your feedback, and we sincerely apologize for the inconvenience this has caused. We completely understand your concerns and appreciate your patience throughout this process.
    According to our records and the work completed by our technician, the motor replacement was necessary, and this part was faulty when our technician arrived. After the work was completed, the dishwasher was tested and confirmed to be in working order. However, as we understand it, the issue with the leak was related to the hose, which was not part of the original diagnosis or repair.
    We understand that you were able to replace the hose part yourself, which resolved the leaking issue. We are also aware of your attempts to contact us for clarification. Please be assured that we strive to ensure customer satisfaction with the work we do.
    Regarding your refund request, our policy, as outlined in the signed invoice and service agreement, does not permit refunds for services rendered, as the repair was completed according to the original diagnosis. We have provided all the necessary documentation, including photographs, to substantiate the work performed.
    We apologize for the situation and sincerely hope this clears up any misunderstandings.

  • Initial Complaint

    08/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Repairman came on 07/03/2023 to fix our refrigerator, charged us $220 and did not fix anything, problem still remains.

  • Initial Complaint

    11/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We called for a clothes dryer that was not heating. ****** showed up in a car that had no identification with another unidentified guy "to help". Neither had any type of Identification on their street clothing. If my husband wasn't there I would not have let them in. Neither man carried any tools. They viewed the dryer for a few minutes, without removing any parts and spoke to each other in a language I could not understand. Then ****** asked if I could share my internet password so that he could look up parts and give me a quote. I refused.He then offered a quote of $395 to repair the dryer. When we said that was too much, he responded "how much would you like to pay." We told them that we were very uncomfortable with them and that we were going to look elsewhere. ****** then requested $98 for the service call. We refused. We are now getting hounded by them emailing a bill for the service call. We subsequently had the dryer repaired for $130.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Years in Business: 4

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1500 SW 5th Ave

Unit 1405

Portland, OR 97201

Visit Website
(503) 303-0668

Customer Complaints Summary

3 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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