ComplaintsforThe Good Feet Store

• Initial Complaint

  08/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was having knee lower back and knee pain wearing any type of shoes without a lot of support. I went into the store looking for orthopedic sandals. The sales person would not let me leave. I tried the orthotics and walking in the store they seemed to help. I asked the sales person what if I dont get relief or it hurts my replacement. She said they would work with me. That night I had intense pain. I went to a chiropractor and the problem settled out. I did try them again with the same results. I went back to the store about a month later and thats when I found out they wouldnt give me a refund. The sales person took my receipt and filed a request for refund and I havent heard from them since.

  

  Business response

  09/13/2024

  Wed like to learn more about your experience, but were unable to reach you. Please call our dedicated client care line at ************ so we can connect and address any concerns.

• Initial Complaint

  08/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I need help returning my shoes and insoles purchased recently July 2024 in ********* **. I cannot wear the shoes / inserts and products are still new in box. Can you help me with a complete return and refund please? I attempted a return and refund but *************************** manager of the Waverly would only extend the same as cash credit promotion to ********************************************************** the future. Due to foot surgery and continued swelling in the metasal area of my foot, I cannot wear the shoes or items purchased. They are new in box Please help me get a refund! That is all I ask. Please help me.

  Customer response

  08/17/2024

  The Good Feet Store

  ******************************************

  

  Business response

  08/23/2024

  We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  4/9/2024 - Having trouble with foot pain, went to the good feet store the salesman stated that their inserts would alleviate my problem. I was not told until after checking out that they do not return shoes or inserts. The shoes and inserts were making more pain in my foot and they had me come back 2 additional times saying they could refit me. 3 fittings and they are totally making things worse not better. I realize that the shoes have been worn to try these inserts out therefore were worn outside. The shoes were $155 and I do not expect a refund for the shoes even though I can't wear them. I paid around $1500 for the inserts and they are absolutely not Good. I want to know if there is any chance of a refund for the inserts we are paying on our care credit thinking this was a good idea. Now we are paying for absolutely nothing. Not good business in my mind. thank you

  Customer response

  08/10/2024

  The store I purchased:The Good Feet Store,  *******************************************************************************************************************************

  Phone for store:***********

  Purchased: 4/9/2024

  I have downloaded a copy of my receipt.

  Fitted 3 times never worked.Caused additional problems when using them. Sever foot and then knee pain when I tried to use the inserts.

  

  Business response

  08/17/2024

  Hello ****, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good Feet sold me arch supports claiming they would reshape my feet and eliminate issues with my feet. They also said lifetime warranty and would replace arch supports until they found the correct ones. I tried wearing the them and they caused extreme pain. I went to my doctor and he advised to stop wearing immediately, and Good Feet is a scam. I asked Good Feet for a refund and advised them of doctor reccomendation to stop using their product immediately as they are defective. They refused and would only change out arch supports. This is false advertising what this company states. The receipt doesn't say no refunds. I feel I should be reimbursed for at least the items I haven't used.

  

  Business response

  09/06/2024

  We are glad we had the opportunity to speak with you directly. We provided you with a few options; if any of these options interest you, please contact our *********** Specialist at ************* to discuss further. 

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to the good feet store on May 30th 2024 and got3 different insoles for the sneakers which at the store you try for a minute. When I was paying I asked the sales person if that doesnt give me any relief can I bring them back he never mentioned that they will fit me with other insoles and he never mentioned that the purchase isnt refundable. Tried the insoles as directed had 3 sneakers in my closet wore the 1st one for half hour as instructed it felt like you are walking on rock in my arch. Tried the 2nd insole gave me pain in the arch and bottom of my feet tried the 3rd same outcome. I went back and I said I cant wear these I would like to be refunded this is when another sales person said these are not refundable and they will fit me with other insoles. So they gave me 3 different ones I did the same and didnt get any relief this happened over 3 times into going to store then the sales person said she will talk with branch manager. He called me after several attempts calling the store and asking about the branch manager. Finally he called and he told me about their policy and I said what should I do with the insoles they are hurting my feet more than I had before going to your store. He said we will give you a store refund you can buy sneakers from there and I said what do I need sneakers worth $1688 after talking for a while he said let me look into it. He never called back and after several times trying to call him he answered the phone and said the call isnt clear I will call you back never heard from him.

  

  Business response

  08/02/2024

  Hi *****, 

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  Thank you, client Care

  Customer response

  08/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Before I gave my credit card to the sales associate I asked if I didnt get relief can I bring the insoles back he didnt explain your policy to me. After you pay it is already too late to read the receipt as you have paid.  I hold your sales associate responsible for not explaining your policy. Its my mistake that I havent researched you on the internet to see all those negative comments on your company. I have tried 4 different insoles and non gave me any comfort but rather worse pain on the bottom of my feet so after 5th time the sales associate said I will get in touch with my branch manager. After several attempts of getting in touch with him he said I will give you a store credit. What would I do with $1688 with a store credit buy 16 sneakers. This is not acceptable. 
  
  Regards,
  
  ***************************

• Initial Complaint

  07/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought the 3 step system. Wore the maintainers my first day right after purchase on the same day and actually hurt my feet. One of the insoles dug into my foot and not the arch. Consulted with my podiatrist regarding the insoles and they recommended that the 3 step system will do more damage than good. Per my podiatrists recommendation, he suggested that these insoles be returned and to get customized orthotics which insurance can cover and will actually improve my plantar fasciitis.

  Customer response

  07/30/2024

  ****************************************

  

  Business response

  08/03/2024

  Hello *****.  We have been unable to reach you.  We would like to connect with you and address your concerns. Please feel free to contact our dedicated client care team at **************. Thank you.

  Customer response

  08/09/2024

   
  Complaint: 22053531
  
  I am rejecting this response because:
  Store is adamant about no returns if the product does not absolutely work.  With 2 kids and a tight budget I absolutely cant keep a product that does not address my pain.

  Sincerely,
  
  *****************

  

  Business response

  08/20/2024

  Hello *****, 

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  

  Thank you, *********** Advocate

  Customer response

  08/27/2024

   
  Complaint: 22053531
  
  I am rejecting this response because:
  

  unfortunate corporate policy.  Spend money for something thats useless.  Ponzi scheme.  Will just take the credit.

  
  Sincerely,
  
  *****************

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was not told all sales are final until after credit card was ran. after trying them for 5 days or so I checked the web site for return policy. I wanted to make sure I didn't wait past a dead line before trying to return them. It reports to say 60 day refund policy. The Fargo, ND store informed me no refunds but exchanges for shoes and cushions only eligible for exchange or credit if unworn. 6/28/2024 date of purchase.

  

  Business response

  07/18/2024

  Can you please transfer out of WI to Fargo ND Chapter?

   

  Thank you!

   

  ****************************************** | Dir. Customer Service

  Good Feet Worldwide | Dr.'s Own | *** Source | Stretch*d

  *************************************************************************************

  o (************* | c (*************

  e *********************************** | w goodfeet.com

  

  

  Business response

  07/29/2024

  Hi ******, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased insoles from store on July 12th after wearing them as instructed i fell twice and was told net to wear them by my orthopedic doctor. I am in a lot of foot pain since wearing them.On Monday July 15th I went into store with my receipt and product to get a refund I was told they do not do refunds only exchanges which I was nit notified of prior to purchase! I was then told I would be contacted by a district manager within 24 hours, this never happened. I proceeded to contact corporate office via email on website they responded asking which location I purchased in and the date of purchase as of right now there has been no further contact. I need my money back since I now have extra medical appointments to assess what's happening with my feet I have foot pain and ankle pain worsen substantially since wearing these inserts for a weekend. It was over $2200 for inserts that caused an issue thar wasn't previously felt.

  

  Business response

  07/29/2024

  Hi *****, We are glad we had the opportunity to speak with you directly. We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked. Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  Thank you

  Customer response

  08/16/2024

  I was led to believe these were custom insoles fitted to my feet, they are not! They are boxed insoles from a shelf in back of store.
  Every store I go into that doesn't have a return policy states it prior to purchase or there are signs noting it in store the good feet store does not!
  My feet, ankles and knees were injured while wearing these insoles as instructed, my surgoen/ ***** has advised me to no longer use this product.
  I went into the store 2 days after purchasing having fallen twice and having severe foot, ankle joint pain(a month later my ankles and hip still hurt) to find out they only do exchanges and point that fact out on my receipt which is of no use since you don't get a receipt until u have paid!
  I was offered an exchange but after consulting my doctor(who will not get involved in this) I feel he knows best and has my best interests at heart and has  all my confidence! Since no one at good feet store is a doctor nor was the general manager(who was also very combative and insistent calling me a liar and stating inserts in shoes can't make you fall, really?) She called me a week after my trying to return inserts how can i trust them over my surgeon? I trust my doctor 100% over a retail store out to make money.
  Therefore I cannot go in for a refit due to pain & doctors orders
  The only recourse here is a refund. I am perfectly willing to go to the good feet store and return their insoles since they are collecting dust in original bag with receipt.
  I feel scammed out of almost $2300 of hard plastic insoles that caused me to fall and be in severe pain!
  I hope this is enough to reopen my case please.
  Thank you
  ****************************;
  

  
  

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 4, 2024 each of us (********************* and *************************************) purchased a set of insoles from The Good Feet store for a total price of $3,090.30. Since it was a large sum of money, before we decided to purchase, we asked if the insoles did not work for us if we get the money back. We were told "yes". We spent over two hours trying different insoles before we left the store.On June 4, a month after the initial purchase, we returned to the store to let them know that the insoles were not working for us. Both of us were having pain on our feet, heels, toes, arches and knees. **** told the clerk that she had to wear a knee brace for couple of days. Our long walks started to shortened due to pain. On July 2, we returned to the store to talk to the clerk and to let her know that the insoles were not working and causing pain and aches. She told us to stop using the insoles and gave us an appointment to talk to the manager.On July 6, we went back to the store. After 13 years of pain free, our plantar fasciitis returned, feet aches etc. and that it was impacting negatively on our health and lifestyle. **** even showed them a drawing of the feet identifying all the impacted points by the insoles. The manager took copious notes detailing our comments. She kept the insoles and gave us a receipt for the amount of $3,010.05 deducting $80.00 She told us that by Monday or Tuesday the money would be credited to the **** credit card that was used for the purchase.On July 11, we received a call letting us know that the management team did not agree to return the money. Asked us to return to the store and that she would provide yet another set of non-corrective insoles. The Team told her that non-corrective insoles worked with other customers and that we had to use this type of insoles because we would not get a refund that if they didn't work they would give us over $3,000 in store credit!!!!

  

  Business response

  07/29/2024

  Hi ****, We are glad we had the opportunity to speak with you directly. We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked. Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  Thank you

  Customer response

  08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I agreed to the resolution presented by my local store manager. After contacting BBB and providing supporting evidence, an agreement was reached and a refund was made.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was recommended to check out the Good Feet Store and decided to see what it was all about. My son and I suffer from plantar fasciitis and high arches and the associate **** insisted he could help us. When we were fitted the associate never went over cost, the refitting process, nor the return policies. We ended up spending a whopping ******* on these inserts! After about 2 weeks we had decided the pain we felt in our lower back and knees was no longer worth the aggravation and contacted the store. They instructed the pain was from ADJUSTING and we would need to be REFIT! If it was custom fit to me why would it need to be refit? Im upset. I dont have time to be in this pain that long, and the district manager kept repeating that it was their policy and we would need to take that option as that is all she can do. Their policy says nothing in writing about NO REFUNDS

  

  Business response

  07/16/2024

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  

  Thank You, 

  Client Care

  Customer response

  07/24/2024

   
  Complaint: 21969994
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩