Auto Customizations
MotoHornInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
On December 4, 2023, BBB recognized a pattern of complaints and negative customer reviews from consumers regarding product and customer service issues. Consumers allege the horns are not as loud as advertised, are plastic instead of metal and are difficult to install or cannot be installed on some motorcycle brands. Consumers also allege customer service can only be contacted through email. In addition, although the company advertises a location in Portland, Oregon and a photo of an American flag on the website, the company may be located in Estonia.
Alert
On December 4, 2023, Better Business Bureau opened an investigation into MotoHorn and found it does not have a business registration with Oregon Secretary of State to conduct business in Oregon. According to the United States Patent and Trademark Office, BBB found a trademark registration for MotoHorn which is registered by eCommerce Marketing OU in Jogeva, Estonia. The advertised address on https://motohorn.com/, Hayden Island in Portland Oregon, appears to belong to a freight forwarding company. BBB cannot locate a physical location for MotoHorn the State of Oregon. BBB has reached out to MotoHorn for more information. To date, BBB has not received a response.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.