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Business Profile

Auto Repair

Superior Import Repair Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

This profile includes complaints for Superior Import Repair Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Superior Import Repair Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I picked up my car on 2/23/24. Upon paying $285 for the service, I was given the key to the vehicle and tried to unlock/lock the car with the remote. Nothing happened. I went back to tell one of the employees that the car wasnt unlocking/locking. They responded with could be a defective remote battery, however I had just replaced the battery a month ago. Upon further inspection, the car wouldnt even start. The employee told me to pop the hood, and the battery was missing. The issue I was having was with the battery and terminals, and the battery wasnt even installed yet when I went to pick up the vehicle and had already paid the invoice. I also noticed that the glove box was open, marks were on the passenger seat, and stuff on the driver side floor. I immediately suspected a break-in. After asking about this and why the battery wasnt installed already before pick up, the employee stated that It could have been a break-in and was very nonchalant about it. They also claimed that they locked the doors to the car the night before, but when picking up the vehicle, the car was already unlocked, leading me to suspect that the car was never locked in the first place. This would have made the car an easy target for a thief.Upon bringing these concerns to the employee, they shrugged it off, stating that people can hop the fence and could potentially get into someones car and that the thief could have popped the hood and stolen the battery. They did not offer any consolation, apology, or solution. They did not mention if the business had cameras or not so that we could potentially review footage from the night before.Overall, it was a very disappointing and frustrating experience with this business. After I had already paid $285, I couldnt even leave because the battery wasnt installed. There was just a complete lack of accountability and acknowledgment for the situation, and they shrugged it off without offering any apology, consolation, or solution.

      Customer Answer

      Date: 02/29/2024

      Hi,

      I'd like to withdraw and/or close my complaint #********. The business has since reached out to me to resolve it. Please let me know if you need anything else from me.

      ****

    Superior Import Repair Inc is NOT a BBB Accredited Business.

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