Customer ReviewsforUmpqua Bank

When I call and inevitably have to wait for help, they play loud, obnoxious, generated "music" so that I can't continue to think or work as I wait.

*** worked with 100s of banks, had accounts with a few dozen. I was with ************* They were AWESOME then they merged with umpqua the horror! Several people I know wanted away from umpqua but were trapped until a refinance or whatever. Others got away before the merger knowing umpqua was already a mess. I thought I would be ok because Columbia was such a good bank. UMPQUA IS HANDS DOWN the worst financial institution on the planet. A class act lawsuit on this bank like no they will ensue. The most back stabbing crack head institution I have ever encountered.

For those thinking about opening an account at this bank, especially this branch...DO NOT, I repeat run as fast as you can, go to ******** Tanasbourne Branch and ask for, ************************* INCREDIBLE customer service! *************************, WOW ******************** what were you thinking when you hired this self absorbed, power hungry, entitled, incompetent store manager? It's obvious to this store's ****** rating of 2! I worked in banking for over 15 years, received the highest award possible "Achieving Excellence" for providing the highest level of customer satisfaction the bank had EVER had. I did that by taking care of my customers. I NEVER escalated, nor antagonized an already upset customer NEVER. My superior customer service awards, prompted corporate to place me in branches that were closing, in order to maintain customer retention. ******************************** sitting at her desk, as all the employees were...not a customer in the branch, and she wouldn't help me, BECAUSE SHE WAS ON A BANK TRAINING CALL...for the record, I drove from downtown *********, to this branch (which is where I opened my account) to get assistance. Banking 101...the customer that comes to the branch is ALWAYS the most important...hmmmmm I guess ******** Bare missed that training session! HER BANK TRAINING CALL WAS MORE IMPORTANT THAN THE CUSTOMER THAT DROVE MILES IN TRAFFIC TO GET THERE! Then when I asked for the district manager's name, her response was, "yes call her and tell her your story then I will tell her mine!" Yes ********, you tell your district manager **************** your story, and I will continue for eternity to tell every soul I know to STAY AWAY FROM YOU, YOUR BRANCH, AND UMPQUA. **** my words, because the truth ALWAYS reveals itself...************************* HAS BEEN GETTING AWAY WITH POOR CUSTOMER SERVICE FOR A LONG TIME!

I had a CD account with ********************** for around 15 years. Today I received multiple texts and phone calls saying that my assets have been turned over to the ******************* reclamation services. After calling umpqua they did in fact tell me that they have sent my money in to the ******************* for reclamation. Btw this was a 5 figure amount of money. What kind of a bank does this!!! The ******************* told me that it will take a minimum of 180 days to receive my money! The bank did not attempt to call me or reach out to me regarding the matter. They reported that they sent letters. What back would just send money to the state instead of collectin interest on it themselves?

I mailed umpqua a payment check to the right address, and *** showed umpqua have been received it, after one week I called to check why my check didn't got cleared yet? And the answer was that my check got lost. That's so unprofessional and shame on big bank like you to have poor service like that.Now I have to charge twice for mailing the check and you will charge me for the new payoff code and your supervisor I spoked with refused to exempted me from this payment, I can't believe that happened with big bank like Umpqua.

Their mortgage department is unprofessional and hopelessly broken. It started earlier this year when they stopped providing us with a servicer point of contact - were just putting like stock images with broken telephone numbers on our monthly statement. They then made a huge mistake on our mortgage servicing, promised to correct it, DIDN'T correct it, called us when we were overseas telling us that they couldn't correct their mistake and that they were transferring us to ****************. Now we are being serviced by ****************, which is a scammy garbage servicer that racks up huge fines with the federal government. Month 1? They are hit by a cyber security attack. NEVER GET A MORTGAGE WITH UMPQUA. This has been a nightmare.