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Business Profile

Battery Supplies

Batteries Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Supplies.

Complaints

This profile includes complaints for Batteries Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Batteries Plus has 9 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Luminox Dive watch serviced at this location on 7/6/24. I purchased a lifetime battery replacement for this watch 3/26/2018 and had it serviced under Batteries Plus in ******** under this purchased warranty. I picked up the watch and used it to dive and the watch seal flooded. I took the watch back to the store location and they stated that they should never have replaced the battery because "they dont do dive watches". I left the watch at their store and requested that it be repaired or replaced. The customer service representative manager for that store called me and stated they would replace the watch. The store did not contact me for 2 months regarding the repair or replacement- I went into the store and they gave me my watch and stated that they had called me and that they had it repaired at a local jeweler. The staff were not able to provide me warranty paperwork for the repair. I left the watch at the store and requested that the manager call me to clarify the service that was performed on the watch. I have not been contacted by the store or the manager regarding this problem.

      Business Response

      Date: 03/31/2025

      Good afternoon, 

      I am so sorry to hear of the issue you had with the replacement watch. While this is not how we do business at Batteries Plus, it looks like the issue slipped through the cracks during a change in management. We work hard to provide outstanding customer service and we stand behind our work and service. At this time we have reached out and the reimbursement check has been mailed.  Please let me know if there is anything else we can do to earn back your trust.  

      Customer Answer

      Date: 04/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went down to ********** group. Activate priority approved just to get there. Complete waste of my time. They wanted me to put us in if we can mount of money down, Which I could understand because I was already approved. I get there. They completely unprofessional hi run my credit through everywhere. Basically trained in my credit score. To tell me they could not help me. I felt completely discriminated against but at the end of the day I feel like all the. Reviews in everything that was Set good about them would just made up. Basically make the own reviews out to make this their full good to They're competitors when down to mainline auto. And they help me out. So I knew it was nothing wrong with my. Or anything that I was doing.

      Business Response

      Date: 11/11/2023

      This complaint has nothing to do with Batteries Plus. The person is complaining about ********** Group. Furthermore, the customer is in PA and we are in OR. Please direct this to the appropriate party.

    Batteries Plus is NOT a BBB Accredited Business.

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