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Hanna Andersson Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hanna Andersson Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hanna Andersson Corporation has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 11/10/2024 at 8:35 pm and realized that order information was wrong. I called within 5 minutes but they were closed. I called them very next business day (11/11/2024) within five minutes of opening and was told I could not cancel order because I did not make request within their 30 minute time frame. I told them I called them within 5 minutes but they were closed. They told me I was too late!!!!!

    • Initial Complaint

      Date:11/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/29/2024 I purchased children's clothing from Hanna Me Down clothing. I entered my personal Credit Card information, some how these charges were charged to my husband corporate card. The charges hit the CORPORATE CREDIT CARD last night 10/31/24. We have repeatedly tried to call the phone # on the credit card statement ************ and it says number not available. We have no idea how they got the Corporate Credit Card information. There isn't a ph # for us to call except ************ and they told me I have to send an email to ********************************************************** and this kept getting sent back to me as undeliverable. I did not use my husbands corporate credit card to make this purchase. How did Hanna me down get this credit card information? Please help me figure this out. The Credit Card REF # ***********************

    • Initial Complaint

      Date:01/28/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hanna Andersson has a resale website for worn Hanna Andersson clothes - Hanna Andersson Preloved. The site was providing 70% of a sale as cash or 125% of the sale as a gift card balance. Without notice Hanna Andersson changed the payout from 125% to 100% if redeemed as a gift card balance. The fraud occurs because gift card balances were re-calculated to 100% of sales proceeds, even for sales made under the previous 125% agreement. No notice was given that this change would be made so that the gift card balance could be used! Had we been able to redeem before the change was made we'd have a gift card balance of ******, but now it's 287, so Hanna has effectively stolen ***** from our gift card balance. We'd like this balance restored or will be filing a small claims case to recover the amount!

    • Initial Complaint

      Date:01/17/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two adult pajama items from this company on Nov. 21, 2023.They had not arrived and did not have a clear arrival date as of 3 January 2023. I submitted a claim for missing items and requested a refund.The company responded in email saying a refund would be processed in 5-7 business days.They never processed it and are now saying the order has arrived. They wont honor the refund they promised. I dont want the items. I want my money back. Theyre so late, and these were supposed to be Christmas gifts. The original shipping time frame was **** days, according to the order I placed.

      Customer Answer

      Date: 01/17/2024

      Hello,

      The company has finally issued a refund. I could not have done it without your help.

      Please see confirmation attached.

      Thank you. 

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dress on 12/01/2023 for a Christmas present for my Granddaughter. The dress arrived but it was NOT the print that I had ordered. On December 6, 2023 I reordered the print I wanted. The tracking history shows it was shipped It is December 27th, 2023 and I still do not have it. I cant get any help from Hanna Andersson nor fromFed Ex.

    • Initial Complaint

      Date:05/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dress for my daughter last year (order number #Order: ********). My daughter started wearing it recently (I always stock up on clothes during sales which is why it took almost one year before my daughter actually started wearing it). Today I noticed the dress developed stains after washing but it was clean of any stains when I put it in the washer. I am displeased of the quality of the dress and I believe there's something wrong with the fabric. I contacted customer service. The rep was very rude. She asked a lot of questions but in the end told me that she couldn't do anything because the dress was bought last year. It was a total waste of my time contacting customer service. Why does it matter when I bought the dress? My daughter only started wearing it now. Is it hard to understand that parents sometimes stock up on clothes when they are on sale? Anyway, this was a horrible experience. Hanna's clothes are very expensive compared to other kid's clothes but they would not stand behind the quality of their products and customer service is also trash.

    • Initial Complaint

      Date:05/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned items from two orders, waited a full month to receive refunds, and both refunds are in a lesser amount than what I paid for the brand new items I returned, the returns being due to quality issues so I was advised I would not be assessed return shipping fees. For order ********, I shouldve received $41.99 but I received a credit for $36.99. For order ********, I shouldve received $61.98 but I received a credit for $49.73. I need the rest of the money returned to me immediately. Ive contacted customer service no fewer than 10x now.

    • Initial Complaint

      Date:12/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My size is medium. I placed one order, and appears the sizes way too big. As a result, i placed another order to get smaller sizes from medium size. The small sizes are still too big. Finally, I placed 3rd order to get xs and xxs small items. Now I would like to return all three orders with way too big sizes. Hannah is charging $5 for each order. It is very deceptive and inaccurate sizes that forces customers to continually reorder to smaller sizes. Customer should not pay $5 for each return if your sizes are very ambiguous. I demand full refund with no shipping costs order ******** order ******** order ********

    • Initial Complaint

      Date:11/23/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed 10/12/22. Confirmation said order cannot be cancelled due to quick processing and shipping of orders. Order status says shipped. Never received the order. I have a ring door **** and I am confident this item was never delivered. Tracking on website says "oops".

    Hanna Andersson Corporation is NOT a BBB Accredited Business.

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