ComplaintsforHanna Andersson Corporation
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Complaint Details
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Initial Complaint
01/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Hanna Andersson has a resale website for worn Hanna Andersson clothes - Hanna Andersson Preloved. The site was providing 70% of a sale as cash or 125% of the sale as a gift card balance. Without notice Hanna Andersson changed the payout from 125% to 100% if redeemed as a gift card balance. The fraud occurs because gift card balances were re-calculated to 100% of sales proceeds, even for sales made under the previous 125% agreement. No notice was given that this change would be made so that the gift card balance could be used! Had we been able to redeem before the change was made we'd have a gift card balance of ******, but now it's 287, so Hanna has effectively stolen ***** from our gift card balance. We'd like this balance restored or will be filing a small claims case to recover the amount!Initial Complaint
01/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I bought two adult pajama items from this company on Nov. 21, 2023.They had not arrived and did not have a clear arrival date as of 3 January 2023. I submitted a claim for missing items and requested a refund.The company responded in email saying a refund would be processed in 5-7 business days.They never processed it and are now saying the order has arrived. They wont honor the refund they promised. I dont want the items. I want my money back. Theyre so late, and these were supposed to be Christmas gifts. The original shipping time frame was **** days, according to the order I placed.Customer response
01/17/2024
Hello,
The company has finally issued a refund. I could not have done it without your help.
Please see confirmation attached.
Thank you.
Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a dress on 12/01/2023 for a Christmas present for my Granddaughter. The dress arrived but it was NOT the print that I had ordered. On December 6, 2023 I reordered the print I wanted. The tracking history shows it was shipped It is December 27th, 2023 and I still do not have it. I cant get any help from Hanna Andersson nor fromFed Ex.Initial Complaint
05/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a dress for my daughter last year (order number #Order: ********). My daughter started wearing it recently (I always stock up on clothes during sales which is why it took almost one year before my daughter actually started wearing it). Today I noticed the dress developed stains after washing but it was clean of any stains when I put it in the washer. I am displeased of the quality of the dress and I believe there's something wrong with the fabric. I contacted customer service. The rep was very rude. She asked a lot of questions but in the end told me that she couldn't do anything because the dress was bought last year. It was a total waste of my time contacting customer service. Why does it matter when I bought the dress? My daughter only started wearing it now. Is it hard to understand that parents sometimes stock up on clothes when they are on sale? Anyway, this was a horrible experience. Hanna's clothes are very expensive compared to other kid's clothes but they would not stand behind the quality of their products and customer service is also trash.Initial Complaint
05/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I returned items from two orders, waited a full month to receive refunds, and both refunds are in a lesser amount than what I paid for the brand new items I returned, the returns being due to quality issues so I was advised I would not be assessed return shipping fees. For order ********, I shouldve received $41.99 but I received a credit for $36.99. For order ********, I shouldve received $61.98 but I received a credit for $49.73. I need the rest of the money returned to me immediately. Ive contacted customer service no fewer than 10x now.Initial Complaint
12/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My size is medium. I placed one order, and appears the sizes way too big. As a result, i placed another order to get smaller sizes from medium size. The small sizes are still too big. Finally, I placed 3rd order to get xs and xxs small items. Now I would like to return all three orders with way too big sizes. Hannah is charging $5 for each order. It is very deceptive and inaccurate sizes that forces customers to continually reorder to smaller sizes. Customer should not pay $5 for each return if your sizes are very ambiguous. I demand full refund with no shipping costs order ******** order ******** order ********Initial Complaint
11/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order placed 10/12/22. Confirmation said order cannot be cancelled due to quick processing and shipping of orders. Order status says shipped. Never received the order. I have a ring door **** and I am confident this item was never delivered. Tracking on website says "oops".Initial Complaint
11/30/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was told when I spoke with an associate at Hanna ******** that once they received the return it would be 3-4days before my account was credited for the return. I received an email that the return was received on November 24. It is today November 30 and I was told it would now be another week or two.I never even opened the package. My dtr told me that the pants I purchased were too large. So they aren't checking for use or anything like that b/c I sent it back in a box in its original mailing envelope.I find it unacceptable practice to hold my money for what amounts to 3 weeks. They charged my account within minutes of my order and the charge had cleared my account before I received the pants.This is unacceptable practice.Initial Complaint
11/24/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered products from this company on 10/11/2021. I received an order confirmation that matched what I ordered. On 10/15 I received a shipment notification with detail that matched what I ordered. On 10/21, I received my order with a packing list and items that DID NOT match my order. I called Hanna Andersson on 10/21 after opening my package and was told that it was an error made by the warehouse (how they generated a packing slip with MY order number but different items/SKUs baffles me) and that the items I ordered were now out of stock. She informed me that they would send me the items on 10/25 and 11/5 when they came back into stock. She also told me that I would received packing materials to ship the other items back (they weren't even in the sized I ordered). I asked if I would receive an email to confirm everything, she said yes. That email never came. 10/25 came and went and I thought -- maybe I'll get a shipping confirmation now that some of the items are in stock. Nothing. On 10/27, I sent an email via their website with my concern. It was responded to on 11/1 -- with a note simply stating to call customer service. I called on Nov 1-- was on hold for 25 minutes and hung up. I called back Nov 2 and spoke to a man who told me NONE of this was documented anywhere in their system -- my items are still out of stock and that he could give me a refund and I could sign up for product notifications to re-order. I asked if I would get an email to confirm the refund. He said yes. I still don't have an email. My order number was ******** and I paid $141.15.Initial Complaint
11/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I submitted a fairly large purchase late Sunday evening and landed on the company's confirmation "thank you for your order" page. I'm absolutely certain of this as I wanted to make sure my order went through due to their clunky, difficult to navigate website. When I checked Monday morning, there was no sign of it in my order history. I spent all weekend selecting items and had purchased several that were low stock, final sale. Upon contacting customer service for advice regarding how they would handle the missing order through their chat feature after submitting an email request on Monday, I was told that email can take weeks when I mentioned an inability to call the toll free number due to a disability. The agent (*******) was not willing to put me in touch with someone who could help--via email (again due to my disability). I captured screen shots of the very unprofessional responses from her. She used all caps at times and referred to me as "sis," etc before prematurely ending the chat session (after only a few exchanges back and forth).
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Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.