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Business Profile

Coffee and Tea

The Stash Tea Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

This profile includes complaints for The Stash Tea Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Stash Tea Company has 2 locations, listed below.

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    • The Stash Tea Company

      16655 SW 72nd Ave Ste 200 Portland, OR 97224

    • The Stash Tea Company

      PO Box 910 Portland, OR 97207

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order for Christmas gifts on 11.18.24. It is now 12.27.24 and still have not received the items. They NEVER answer the phone and have ignored my emails. This company needs to be stopped from stealing anyone else's money.

    • Initial Complaint

      Date:12/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order on November 16; when it did not arrive after two weeks I tried reaching out to the company. I have made ten phone calls and six email requests and have heard nothing back. Today is December 18.I have placed many previous orders going back to 2020 and the orders have been received within seven days.

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made several purchases of tea with this company. Several times they have sent me tea that has expired. I have called numerous times and emailed them twice for previous problems with no resolution.

    • Initial Complaint

      Date:02/09/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 1/21/23. On 2/6/23 I had still not received the order and sent an email to the company- no response. Sent a second email on 2/7/23- still no response. Called the phone number listed on 2/8/23 and left a message. Still no response. Wrote a complaint on one of their ads on ******** today- did not receive a response from the company but 2 other people responded stating they had the same issue. Stash did bill my credit card on the day the order was placed 1/21/23.

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order for ONE box of tea bags on January 21, 2023. Estimated standard shipping states 1-3 business days on their website and 3-5 business days for standard shipping on the confirmation email. It is now 13 business days and the item hasnt shipped. I have called the business 2x now with no call back. I have emailed with responses. They are telling me they are experiencing delays due to inventory restock. I have asked to cancel, but ** told they cannot. Why cant you cancel when the item isnt even in stock?! Why sell something when you do not have enough to fulfill the order and keep people waiting for the item to ship long after the estimated ship date?! All Im asking is for the order to be canceled and to be refunded. The refund is only for $9.10. The money has been taken out of my account and Ive provided proof. Please help and thank you in advance!

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a CASE of Stash chamomile tea and it was NASTY. I am a daily consumer of Stash chamomile tea and in attempting to resolve my dilemma of wanting to have chamomile, not wanting THIS tea, but unable to buy more when I have a whole case sitting in my kitchen, I contacted the Stash Tea Company, which is where I bought the case from, and they sent me a form letter saying I have to return to where I bought it (THEM), include information which was IN the email itself. I called and was sent voicejail, thereafter told to email them. VERY BAD business practices. I believe they were acquired by a Japanese firm.

    The Stash Tea Company is NOT a BBB Accredited Business.

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