ComplaintsforQuick Collect Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
A couple years ago I went to gental dental. I paid my copay, and they said they verified that my insurance was covered. Now, after 2 yrs, Quick Collections claims I owe for that appointment. They were extremely rude on the phone and unprofessional. I am ***** of paying it as I was told I was paid off at the time of appointment. I want it off my credit report as I pay upfront to avoid these issues.Initial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I discovered Quick Collect was reporting a dental debt to my consumer reports around Nov 2021. It seemed erroneous so I disputed with credit bureaus and sent them, Quick Collect, a validation of debt letter on or around 12/09/21. They responded by adding another dental debt from the same company to my consumer reports. No "******* letter", just decided to add more erroneous reporting(violation). Around 12/31/21 I wrote them in regards to this new debt, they responded with an itemized list of treatments. I thought this was a hipaa violation and so asked, for a release or permission for them to receive such, and also to verify this debt, as with the first, I saw that this second reporting was erroneous as well. Around 1/11/22 I wrote them again disputing their alleged debt and requesting for them to remove them. All this my disputes were by certified **** mail, and never did they update these to the bureaus as disputed is required (violation). They also added some kind of fee to the second debt after they received it (violation). Their erroneous practices are costing me money with high interest rates, and outright denials of certain business opportunities all because they will not follow the ***** as they are required too.Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to a *** clinic and they did not **** my insurance properly, & my **** ended up in collections. I called the collection agency and spoke to ****** She was extremely rude and stated she would not send the **** back to the *** clinic and did not offer me an appropriate resolution. I should not have been charged for this service, as I was double covered with medical insurance. ***** was very rigid with me when talking about a resolution and stated I needed to write a letter to the collection agency to dispute the issue. Talking to ***** got me very upset, & after no resolution, we hung up. I called back to get the address to the collection agency and a different representative stated she could not give me the address to the collection agency (after ***** told me that was the only way to dispute the issues). I also asked to speak to a higher up superior, & no one could give me that information. This collection agency is extremely unprofessional, & there was no resolution. I want the **** to be sent back to the *** clinic so they can **** my two insurances properly.Initial Complaint
05/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We received a random letter from Quick Collect, **** saying a judgement was entered against myself. We paid everything off all credit cards, previous debts, and judgements on both myself and my husband in 2017. Anything that was there was paid in order to get approval for a loan. We worked with *************************** to ensure all was paid. We had not heard anything from QCI before this letter. After researching through the courts there was only one judgement showing that was closed. We owe nobody any money and would like them to stop all contact.Initial Complaint
04/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have paid a medical **** in full via garnishment after a year of trying to contact this company by phone with no answer. Ive now received a **** for additional fees past the court ordered judgment. Ive called the number on the **** and still no answer. No account number has ever been given to check this on their website. This debt has been paid for over 4 months and is still showing derogatory on my credit for over $4,000 and gaining interest daily. This needs to be resolved quickly as Ive jumped through the hoops to deal with this accordingly.Initial Complaint
01/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is a terrible business practice!!! They refuse to remove your accounts from the credit bearues even after you pay in full. There is little to no reason to settle accounts with this company! Please shut down this rink a **** collection. ***** on the phone was horrible with customer service and worthless/useless overall.Initial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Quick Collect has something on my Equifax report as a medical debt in the remarks. It is NOT a medical debt.Business response
11/30/2021
******,
Thank you for making us aware of this issue. We have contacted the credit bureaus to make the correction.
Customer response
11/30/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***Initial Complaint
09/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I order a quarter ponder with extra pickles but the burger had extra salt I wasn’t able to eat it I order from Doordash when I ask for a replacement burger or a Doordash credit or a refund I was told no because of a credit on another order which I told them I should get food that is cook right and if it’s not I should be refunded I have more orders that I didn’t complain about and order that were good so I don’t know what a couple of different complaints have to do with this one complaintBusiness response
09/16/2021
Ms. ****,
There has been some mistake. I am the General Manager of a medical collections agency. We have nothing to do with Door dash nor Mcdonalds. If I am misunderstanding your complaint, please advise. Otherwise, it appears that the BBB has sent your complaint to the wrong business.
Customer response
09/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
09/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I requested a letter of deletion or a paid reciet of a debt reported to my credit. Specifically the extremely rude and unprofessional employee ,******, refuses to help me. I have been told by other employees they do and can provide this but ****** is refusing to help me.Business response
09/02/2021
**************,
We have received and applied the payment tendered on October 26, 2020. This payment paid the account in full. We are unable to make any corrections to your credit report in that this account was never reported to any of the credit bureaus. We are also unable to provide a "letter of deletion" or report any payment to a credit bureau for which we have not reported a delinquent debt in the first place. It is possible that I do not understand your request. If that is the case, please contact us at ***************. Thank you.Customer response
09/02/2021
Complaint: 15822926
I am rejecting this response because:the business did report this collection to the credit agencies. I have documents showing it was reported to credit. I need a letter of deletion in order to get it removed. I've attempted to get this and your agency is not helpful. Sincerely,
***********************
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Customer Complaints Summary
22 total complaints in the last 3 years.
5 complaints closed in the last 12 months.