Business ProfileforVelocity LLC

I began business with Velocity in 2019 I believe using their credit card processing equipment and services. About 9 months-1 year in to my relationship with them, they switched out my equipment. I wasnt given a choice, they just came in and gave me a new POS machine. In August of 2022 I lost my job and needed to end my contract and return said equipment. Initially my contact set up a phone call to determine why I needed to cancel. 5 minutes before that call, she canceled our meeting and it has been me chasing them down ever since. I called and emailed multiple people at the company asking for help. I submitted a help inquiry on their website. I have tried resolving this for almost 2 years and dozens of calls and emails later. They told me my account was finally cancelled in January 2023 yet they continued to charge me monthly. In August of ********************************************************************************** follow-up I put a stop payment on the 2 transactions they were continuing to charger monthly, one for $54.95 and the other for $116.95. As soon as I did this, I started getting calls from a separate company, ***************** whom to my knowledge is never done business with and didnt know why they were calling but they were demanding payment. It then took me Months and multiple phone calls to figure out what was actually going on. The $54.95 was the charge for the original equipment they never stoped charging me for. The other was a lease sold to a third party than has now sent creditors after me demanding payment. I have tried to resolve this issue with velocity for almost 2 years and they wont refund me the money they erroneously charged me and by the time I figured out what was really happening my credit is being threatened. The amount listed below is what they have charged me in error.