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Complaint Details
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Initial Complaint
08/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Had a $45 bonus on my rebatesme account ********************* Place an order through a rebatesme link with Temu that was supposed to credit me 11% cash back. Order hasn't been acknowledged so no cash back and the bonus has expired.
Business response
08/05/2024
Thank you for bringing these issues to our attention. For any future account or missing order assistance, please email our customer service team at *********************************** we are happy to help! We have added your Temu order to your account along with the 11% cashback as well as a new $45 sign up bonus. If there is anyting else we can assist you with please do not hesitate to reach out to us directly.Initial Complaint
07/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Hi, I have a balance of $5.5 payable, it turns out that I will no longer use Rebatesme, and knowing that this balance that belongs to me could be consumed by maintenance fees until then, or even my account be deleted due to inactivity, I myself request that delete my account, but send the balance through paypal to the same email as the account *************************** and then, I ask you to delete this once and for all. ThanksBusiness response
07/21/2024
Dear ***************************,
Hope you are well! I really regret to hear from you about the disappointing experience. We hope you continue to use RebatesMe to save money. In the meantime, we are willing to get a new chance to provide you with good service. Your sign up bonus has been reinstated. You have a payable balance of more than $10 in your account. You can log in to your RebatesMe account and click the "Cash Out" button so that you can submit a request for your payment. You can use PayPal, Credit Card or choose a Gift Card to receive your Cash Back. If you need more help, please email us at **********************************.
Thank you!
Customer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They went ahead and added the expired sign-up bonus to my account, now I can withdraw it for the normal amount of $10 without any issues. I appreciate the help and resolved the issue quickly. They are indeed a reliable service, I will consider using their services more often, Thank you.
Sincerely,
***************************Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I opened a rebatesme account with a legitimate referral link for a $40 sign-up Bonus on 2/29/2024. I verified my account and placed two orders on 3/1/2024 and 3/3/2024 to achieve the $10 minimum to qualify for the sign-up bonus. These orders were placed in ******************* and Converse, which earned me $9.92 and $1.16, respectively. On 3/21/2024, I received an email from rebatesme informing me that they had closed/suspended my account due to the following reasons: Fraud Orders, Violating the merchant terms, and detected unusual account activity. I didn't return these orders, nor did I do anything stated on the reason why rebatesme closed my accounts. I missed the email from rebatesme on 03/21/2024, but once I realized they had closed my account and wiped out essentially $51.08 ($40, $9.92, and $1.16) that I earned, I emailed rebatesme on 04/14/2024. However, I didn't receive a reply. I read many comments that this company tends to close member accounts when they are about to reach the payout stage.Business response
04/19/2024
We sincerely apologize for the delay in response. We did not have a record of an eamil from you to our customer service email address: *********************************** One of our customer service reps has created an email thread to you with the information on how to get your account unlocked. We have reviewed the information you have provided and unlocked your account. If there is anything else we can assist you with please reach out to ***********************************Initial Complaint
02/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed order for 7% cashback using rebates me as a first time user, shopping trip showed up, purchase did not track, no way to add purchase information. Account is ******************** (corrected complaint)Business response
02/23/2024
We have added a $5.38 subsidy to your account for you. Please note that orders exceeding $100 earn 5% cash back.
For future reference, it typically takes 1-7 days for your order to appear in your RebatesMe account. If it has been longer than 7 days and your order hasn't posted, you may submit a missing cash back inquiry here: ************************************************************************************
If you ever need assistance submitting the inquiry, please provide a screenshot of the order information (including the order date, order number, amount, and product information), to our customer service team so that we can submit it for you.Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Made a purchase on shop premium outlets using rebates me, shopping trip showed up but purchase never tracked. There has never been a way for me to fix the tracking, submitted support request did not hear back. Never was given deserved 7% cashbackBusiness response
02/23/2024
We have added a $5.38 subsidy to your account for you. As a reminder, according to the merchant's cash back terms, orders exceeding $100 earn 5% cash back.Initial Complaint
02/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order on Temu and used the Rebates Me plug in to receive 18%/25% cash back. I have used Rakuten in the past, and would have used Rakuten if I had known how slow and unreliable RebatesMe is. I made the purchase on 01/03/24 as shown in the attached purchase receipts. The RebatesMe plugin was definitely turned on. I received the items over 2 weeks ago, so the purchase should certainly be confirmed by now. I contacted the Rebatesme customers service through email with case number ***** a few days ago but nothing happened since then. I don't know why I have to track down and beg the company for them to pay me what I am owed. The total purchase price is $73.28 +$6.96 (tax) with PO number PO-211-*****************Business response
02/02/2024
Our customer service team responded to your emails on 2/1/24. In thoes emails they explained that we've started the Missing Cash Back Inquiry for you and sent the inquiry to the merchant. Please note that the inquiry can take up to ***** days to get the result from the merchant. The next step will be an automated email letting you know the results.Customer response
02/02/2024
Complaint: 21234343
I am rejecting this response because: Since I completed the purchase a month ago and the Rebatesme recognized this activity, the company needs to at least have Find my cash backunder Order Report and have Pending status under Current Cash Back Activity.
Sincerely,
***********************Initial Complaint
01/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company does not provide contact information. I need to close my account, but there is no contact info on their website. If I cannot close my account, they will, and will continue to take $1.99 maintenance fees from me. How am *** close my account if they do not provide the proper information I need? This is entrapment.Business response
01/31/2024
We are very sorry that our contact information was not easily accessable. Please email ********************************** for assistance with your account.Customer response
02/02/2024
I followed the the inhstruction that RebatesMe and I got the first attachment. So I clicked onto the "Contact Us" and got the 2nd attachment, which is the same website I had already seen when I filed the original complaint with the BBB. Instead of a solution, all they have done is give me the "old run-around." WHat the heck is their problem? Am I doomed to keep this account, pay the maintenance fees for the rest of my life? I suggest they contact me directly with a call.Business response
02/05/2024
I am sorry, we do not have a phone number for customer service. Our customer service is available via email at *********************************** We've sent you an email to help you with deleting your account.Initial Complaint
12/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I placed an order on Contacts Direct and used the Rebates Me plug in to receive 15% cash back. I have used Rakuten in the past, and would have used Rakuten if I had known how slow and unreliable RebatesMe is. I made the purchase on 12/02 as shown in the attached purchase receipts. The RebatesMe plugin was definitely turned on. I received the contacts over 2 weeks ago, so the purchase should certainly be confirmed by now. I don't know why I have to track down and badger the company for them to pay me what I am owed.Business response
12/22/2023
Our customer service representative has conveyed that the resolution timeline for missing cashback inquiries is typically ***** days, and in certain cases, it may extend further based on the merchant's investigation. It's been 10 days since the inquiry was initiated, and we kindly request your patience as the merchant thoroughly reviews your order. You can expect to receive an email notification once the inquiry has been finalized, and your cashback will be adjusted accordingly.Customer response
12/22/2023
Complaint: 21045386
I am rejecting this response because: I completed the purchase 20 days ago. I also provided a purchase confirmation email from the vendor. I am currently wearing a pair of contacts that I purchased. What else is required to confirm the purchase? This seems like a shady business practice by which RebatesMe attempts to lure in customers with higher stated reimbursement rates when they have no intention of actually paying the stated rate. And if the customer does not reach out and involve an authority in the matter, they would get away with it. Knowing that this is how RebatesMe operates, I cannot in good faith recommend the platform to anybody else and will not be using it again in the future.
Sincerely,
*****************************Initial Complaint
12/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My Rebatesme account (email: ************************** has been suspended. There is approximately a few hundred dollars in my account, but I am unable to log in. I implore them to re-examine the suspension of my account and refund the legitimate cashback balance. This is my own private account.The inconsistency in Rebatesme's actions has left me perplexed. They seem to offer substantial cashback incentives to attract shoppers to use their links for purchases, but subsequently, they block accounts and withhold the cashback. This has raised concerns about the company's business practices and their commitment to their promises.My determination to seek the return of my cashback is driven by a friend of mine facing a similar issue with Rebatesme. After she reported the problem to the Better Business Bureau (BBB), it was resolved. She encouraged me to seek a resolution for my situation.Business response
12/06/2023
Hi there, our customer service team has sent you an email to help you unlock your account. Please reply to them with the requested information and you will be able to gain access to your account again.Initial Complaint
11/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I booked a hotel stay on booking.com on 08SEP2022 with rebate linked through rebates.com (4% cash back), and completed the travel in July 2023. This transaction is marked in my account as pending investigation with a note 'Cashback will be updated to your account with 3 months after travel has been completed'. Since 3 months had passed and I didn't receive the cash back, I have contacted their customer service multiple times via their website's Feedback feature, but there was no response from the company at all. Details of the transaction is below.Data/time 09/08/22 (PST)Store: Booking.com Order No: ********** Order Total: $1,045.06 Cashback: $0.00 Status: Pending Investigation I followed the rebate terms and expect rebatesme.com to honor their agreementBusiness response
11/20/2023
I'm sorry that you had a bad experience. Your Booking.com order cash back has been updated to $41.8. It's under available status now. You can cash out now. We don't provide customer service on ********* So we may missed your messages. We will improve the situation. If there is anything else we can help with please email us at *********************************** Thank you!Customer response
11/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Dazhe ****
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Get a QuoteCustomer Complaints Summary
41 total complaints in the last 3 years.
13 complaints closed in the last 12 months.