ComplaintsforRebatesMe LLC

• Initial Complaint

  01/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I signed up for RebatesMe through a referral. I made 3 purchases using RebatesMe for ******* and Instacart between 12/11/21-12/16/21. I contacted RebatesMe, when I noticed that the cashback I was supposed to get from these purchases, weren't credited to my account and they were still hold my bonus of $30.00.RebatesMe responded back by using a very generic canned response, saying that the cashback was denied because " the order number was wrong". This is a fallacy, as I gave the correct order number, and no one else would have that order number except Instacart and myself. RebatesMe lies about awarding cashback and doesn't give the promised referral bonuses. They are shady and frankly should be shut down.

  

  Business response

  01/10/2022

  Hi there, 

  We noticed in the missing cash back inquiry the order number was labeled as "N/A" and the system does not recognize this as a valid order number. Our customer service team received your email about this issue and adjusted the cash back for you. If ever have any orders that do not track correctly, please do not hesitate to send us a copy of the order receipt to ********************************** and we will verify your order and work to get your cash back. As far as your sign up bonus, it will automatically become available as soon as you have earned a minimum of $10 in cash back within 365 days of signing up for RebatesMe. 

• Initial Complaint

  01/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They don't send my cash back. They don't respond. The emails bounce back.

  

  Business response

  01/05/2022

  Hi, we have contacted you via our customer service email. But we still didn't get response from you. If there is anything else we can help with please email us at [email protected].

  
  

  Customer response

  01/05/2022

  
  Complaint: ********
  
  I am rejecting this response because: I just sent my response email to them via my gmail account: ************************. For some unknown reason they are not receiving emails from me.
  
  Sincerely,
  
  ******* *******

  

  Business response

  01/16/2022

  Hi, we have responded to you via email. The ticket number is *****. You can reply to [email protected] at any time. Thanks!

  Customer response

  01/20/2022

  
  Complaint: ********
  
  I am rejecting this response because: the problem is still not fixed and I strongly suspect that they are rejecting my emails to so that they can avoid generating my rebates and bonus. Thus they can charge the monthly fee eventually because I an not doing enough business with them. I have no way to prove this, but they have to survive and don't care. They know that the competition do a much better job than them. Sadly, this stuff happens because the Internet is a perfect vehicle for deception. 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  11/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Basically 3 purchases I've made not big spending but truthfully I was looking forward to gaining a little back. All 3 no record of but they have record of other trips as they call it that I was just browsing I made sure I did the stuff I had to do. they arent living upto there promise and its a waste of time customer service denys things I'm sure its purposeily omited so they dont pay out

  

  Business response

  11/30/2021

  Hi, your orders are already credited to your account. We have resolved your issue in Ticket #*****. Please check. If you have any other questions, you can email us at [email protected].

  Customer response

  11/30/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  11/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is the gist of the issue I have been having with this company now for the past 72 hours time and again, it all stems and revolves around where the cash payment was going to a specific retailer and I have told their inept customer service division that I did not choose the specific retailer to where this cash payment would be going to. I made this inquiry well over 6 months ago and they finally decided to reply back to me two days ago and I was very happy to hear my inquiry was addressed ALMOST fully but at the end, it all came down to them stating one thing when I have been telling them the past 3 days time I did not authorize the cash payment to go to said retailer they claim I chose, which is outright nonsense. In laymen's terms, they claimed I seleceted Gamestop to where the cashback payout of $20.38 was going and I would have known all this, if I did actually select that company but I have no need to buy anything from such a place as I am NOT a fan of video games and I can't stand the site of them and this would have helped to be placed with Amazon, whom I do shop with. I only found all of this out a few days ago after inquiring about this several months ago, so not sure what planet or timeline they're utilizing to run this business and through constant robotic e-mails from their staff, they still will not help rectify this issue for me and I have just about had enough of playing their games! Look, all I want to do is have them take that amount and put it on an Amazon gift card and NOT a Gamestop one, which I did not and never authorized to begin with as why in the world would I want to shop at a store I have no use for their products to begin with?! They're an awful company and not interested in the least in doing business with some video game store. Therefore, since they are not getting the job done in customer service and their website is complicated to scroll around to get answers,I felt it was important to write to you at the BBB to help me out!

  

  Business response

  11/19/2021

  Hi, your issue is already resolved in Ticket#*****. You cash out again and will get Amazon gift card soon. If there is anything else we can help with please email us at [email protected].

  Customer response

  11/19/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  11/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My account is *************************** Using their link I made a $3734.87 purchase on 10/23/21 from ******* But rebatesme shows no purchase was made. Don't bait using high cashback % if you are not going to acknowledge the purchase.

  

  Business response

  11/10/2021

  Hi, it typically takes 1-7 days for your cash back to appear in your RebatesMe account. Some merchants, however, can take as long as 20 days to notify us of your purchase. We have contacted you by email at *********************************** You can send us the order receipt. Thanks!

• Initial Complaint

  10/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed two orders on 6/21 and 6/22 at Harman Audio using the cash back link they provided. After checking the account a few months later they said that one order will be looked into (still waiting for an answer). The second order they said there is nothing they can do "I'm sorry, because your order has been over 90 days, the merchant does not support submitting missing cash back inquiries." So basically they get you to use the link they provide and instead of automatically giving the cash back they just leave it blank hoping no one will notice. This is no small amount either, they owe me $5452.84 for these orders.

  

  Business response

  10/25/2021

  Hi, the merchant will identify your Harman account. If you purchase orders beyond the scope of personal use, you will be judged as a reseller. And cash back is not eligible for a reseller. The merchant feedback that you purchased 300 same products in your order. Your order is judged as a reseller order. This is why your order is not eligible for cash back. I'm sorry that we couldn't give your order cash back as you have been judged as a reseller by the merchant. We tried to give the order cash back as possible as we can, but if the merchant refused to pay us a commission for your order then we are unable to share it with you.

  
  

  Customer response

  10/25/2021

  
  Complaint: ********
  
  I am rejecting this response because:
  

  The amount that was purchased was on a personal credit card to a residential address, and tax was paid in full. Besides there are many reasons why someone would want 300 of something personally (for gifts and family)

   

  I don't think its fair to decide someone is reselling based solely on the quantity.
  Sincerely,
  
  **** 

• Initial Complaint

  10/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This is a cash back site which offered a 10% cash back rebate on visible.com if using their link and following their process on visible.com. Following the process and using their link I made a $528 purchase on 7/2/21. A few days later the purchase appeared on the rebatesme website as a $0 purchase with $0 cash back, I submitted an inquiry which resulted in then saying the store (visible.com) was processing the cash back and it would be available 9/30/21. On 9/30/21 they offered the cash back amount of $0 rather than the $52.80 which was offered in the initial transaction. I submitted a new inquiry which was ‘resolved’ again as ‘store processing’ which is untrue. I would like the initial offer honored and the 10% cash back of $52.80.

  

  Business response

  10/13/2021

  Hi, only the first order of a new Visible customer (excluding promo code: Direct Mail) can earn cash back. You can see cash back terms on the page: https://www.rebatesme.com/en/stores/visible-us. If your order is not eligible for cash back, it will shows 0 order amount and 0 cash back. If there is anything else we can help with, you may email us at [email protected].

  Customer response

  10/14/2021

  
  Complaint: ********
  
  I am rejecting this response because:I have never purchased anything from Visible prior to this purchase, nor did I use any coupon codes. It appears rebatesme.com is a scam site who does not honor their sole purpose and will make any excuse to not pay their users what was promised. I will be referring this to the Massachusetts Attorney General’s office for further escalation. 
  
  Sincerely,
  
  **** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩