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Business Profile

Express Shipping Services

The UPS Store #7014

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have dropped off packages at this site, but the worker at this site did not deliver the packages according to the process, and our package was lost. We contacted the site to cooperate, but they refused to help us and asked us to submit a police report. After we submitting the police report, they continued to delay cooperation, resulting in a huge loss to our company . 1Z874W2V2498213739 1Z874W2V2497229742

    Business Response

    Date: 03/16/2023

    Hello,

    We received the complaint about two packages with the following tracking number: 1Z874W2V2498213739 and 1Z874W2V2497229742
    As explained to the customer in person, we are a Retail ********************** ******** Store), meaning we can accept drop off packages and held until they are picked up by a *** driver. We do not handle the actual sorting, transporting and delivering of packages. These two packages were dropped off, scanned into the system and the customer was provided with the receipt of the transaction. The two packages were picked up shortly by a *** driver to the *** sorting facility. We have provided the customer with the security footage of them dropping off the packages and the *** driver picking up the packages shortly after. 

    Thank you, 
    **********
    Store Owner 

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