ComplaintsforThe UPS Store #7014
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Complaint Details
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Initial Complaint
03/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We have dropped off packages at this site, but the worker at this site did not deliver the packages according to the process, and our package was lost. We contacted the site to cooperate, but they refused to help us and asked us to submit a police report. After we submitting the police report, they continued to delay cooperation, resulting in a huge loss to our company . 1Z874W2V2498213739 1Z874W2V2497229742Business response
03/16/2023
Hello,
We received the complaint about two packages with the following tracking number: 1Z874W2V2498213739 and 1Z874W2V2497229742
As explained to the customer in person, we are a Retail ********************** ******** Store), meaning we can accept drop off packages and held until they are picked up by a *** driver. We do not handle the actual sorting, transporting and delivering of packages. These two packages were dropped off, scanned into the system and the customer was provided with the receipt of the transaction. The two packages were picked up shortly by a *** driver to the *** sorting facility. We have provided the customer with the security footage of them dropping off the packages and the *** driver picking up the packages shortly after.
Thank you,
**********
Store Owner
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.