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Find a Location

Cotton Cloud Futons.com has 1 locations, listed below.

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    Business ProfileforCotton Cloud Futons.com

    Furniture Stores

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company manufactures futons and other furniture as well as lighting, drapery, bedding and antiques.

    Business Details

    Location of This Business
    701 NE Broadway, Portland, OR 97232-1213
    BBB File Opened:
    7/21/1992
    Years in Business:
    41
    Business Started:
    7/1/1983
    Business Started Locally:
    7/1/1983
    Business Incorporated:
    6/20/1994
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Cotton Cloud Futons Inc
    • Cotton Cloud Futons & Furniture
    • Cotton Cloud Futon
    Business Management
    • Ms. Terri Treat, President
    Contact Information

    Principal

    • Ms. Terri Treat, President

    Customer Contact

    • Ms. Terri Treat, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/12/2021

    Complaint Type:
    Product Issues
    Status:
    Resolved
    In August 2021, I purchased a love seat couch from the Cotton Cloud for $1,581. It was advertised as being composed of "Natural Latex, PLA Fiber Batting and Natural Coconut Coir". However, the CA manufacturer's tag on the bottom of the item indicates Polyurethane Foam Pad 49%, Rebonded Polyurethane Foam Pad 41%, and Polyester Fiber Batting 10% (attached). I brought this to the attention of Mack at Cotton Cloud and asked for a confirmation of the composition of the loveseat. He contacted the sales rep, Christopher Bechtol, Futon Shop, who claimed via email that the loveseat was mis-labeled at the time of manufacturer. Text from his email: "...Yes there were some that came with incorrect law labels. We shipped out the correct labels to our customers. It was an error when they were being tagged after manufacturing. Rest assure these all are made with coconut and latex and all natural ingredients. It is simply the law label that is was incorrectly attached after manufacturing them". I have attached a Sept 2020 letter that was reportedly sent out to customers by Lifestyle Solutions. I have requested that Cotton Cloud send me the correct label and provided my mailing address. Once received, I will affix the label to the loveseat and there will be no question of the item's composition when and if I decide to sell it to someone else. I have taken the time to make several trips to the store between August and October and have received no further out reach from them on this issue. This is frustrating. I would appreciate your assistance on obtaining the proper manufacturer's tag for this furniture. Advertised Loveseat: "Eco Orlando Loveseat" advertised on Futon Shop's website (https://www.thefutonshop.com/eco-sofa-natural-latex-upholstered-toxic-free-sofa-bed-futon-couch-slate).
    Read More

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Great West + Pacific

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