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Business Profile

Furniture Stores

Hive Modern

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (see images for greater accuracy all information including myself) ____ Contracted order placed solely by their own actions___they guaranteed and promised the order they placed themselves ____On 01/12/2025 this website completed an order which I never finalized, no payment was ever attempted ***No online retailer does this @ payment or zero order*** (Same day order confirmation email was provided = THEY shouldn't have finalized = they promised to fulfill) ____ on 01/14/2025 they attempted a ***FORCE PAYMENT*** SCAM (pay 50% to place the order I never made) ***acknowledge they themselves place the order*** with intentions to force payments onto consumers (absolutely no contact was made by myself as an attempt to obtain products = no calls, no chats, no emails, not in person. Absolutely nothing = they knowingly place order attempt to extort customer, ***identity theft*** possibly affecting credit reports and credit score) ____ management via phone stated they offer ZERO FINANCING, absolutely no line of credit (meaning acknowledge email for 50% payment = should never happen @ no invoices nor C.O.D.) ____ they misused and illegal opened a line-of-credit within my NAME utilizing information. Also promised the completed order. (I never filled nor never canceled) FRAUD @ PROMISED THE ITEMIZED confirmation of ORDER. This order is fully confirmed. (I myself never canceled) Store is obligated to fulfill (similar to promotional events used by retailers = free item as "attempting" to acquire more business) there is absolutely no information within their disclaimers or FAQs to notify consumers of like-actions performed by them/retailer (absolutely no retail store physical, online finalizes sales without payment = they finalized the sale) @ absolutely ZERO FRAUD COMMITTED BY MYSELF (they stole my identity/credit and promised FINALIZED THE ORDER regardless of payment it must be fulfilled)

    Customer Answer

    Date: 02/05/2025

    Order number ******. ___Order is left unfulfilled. I never received.  ___ the store created the order for myself. I am seeking fulfillment 

Hive Modern is NOT a BBB Accredited Business.

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