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Business Profile

General Contractor

Prime Exteriors NW LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • John F

    Date: 02/29/2024

    Prime did an excellent job on our home in ***********! They installed a new roof with a 50 year warranty. They also added solar panels to our home which has cut our electricity bill in half! Thank you to ****** and **** for helping us every step of the way!

  • Patrick F

    Date: 08/30/2023

    Long review alert, but worth the read. Loved ****** at first. Was super fast to call back and come by and take a bid for our current house and a complete re-side on our rental. He completed our house first and job was good. Painter he used was terrible. Runs in multiple spots-nail holes not caulked, and paint lines from either not doing two coats, or not pressure washing before properly. We also gave him a large deposit for the rental work. We were told the rental would start a week later. Thats when the communication basically became non existent. A week went by past the start date and I called, texted, and got forwarded to his assistants multiple times. Was always told that the messages will get forwarded. About a week and a half of this I finally got a text saying his worker fell off a ladder and theyre running behind. I didnt care when the project started, I just wanted communication. I texted back saying this and I never got a response. This went on for multiple weeks. My wife and I finally contacted the *** and were told to send certified mail to let him know we plan to file a formal complaint. We did this after more attempts to contact him-trying to avoid this all. Magically in about 30 minutes of saying we sent a letter we got a text. To his defense, he stated his grandpa in ***** has passed and none of the calls got forwarded. Im sorry to hear that, but text messages went straight to his phone. Its a complete lack of leadership. If hes gone, he should have communication. Its just odd timing of his worker and grandfather, but receiving a text so quickly after letting him know we plan to file a formal complaint is odd. To us- it felt he took our money and ran. It is extremely unprofessional, and I felt every time I was just being fed excuses. I felt this could have all been avoided with communication from either him, his assistants, or a project manager. I didnt care when it started, but we just need some sort of communication.

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