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Business Profile

Health Insurance

Cambia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for Cambia's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cambia has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cambia

      PO Box 1271 Portland, OR 97207-1271

    • Cambia

      1800 9th Ave Seattle, WA 98101-1358

    • Cambia

      PO Box 2088 Seattle, WA 98111-2088

    • Cambia

      1211 W. Myrtle St., Ste. 200 Boise, ID 83702-6992

    • Cambia

      2065 W Riverstone Dr Ste 202 Coeur d Alene, ID 83814-5699

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed an appeal to a claim 35 days ago. The policy says they have 30 days to respond. Not heard a word.

    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very simple-Our practice followed the *** IDRP process, It was ruled in our favor.DISP-987922 Payers have 30 calendar days to finalize and close the case, they are late. They are welcome to get in touch, all we want is for the payer to follow the law, and finish the job.

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They called claiming to be my insurance got my date of birth and asked for my **** name but didn'y know where I was located. It felt scamy

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've made at least four phone calls and wasted hours of my life trying to get Regence Bluecross/Blueshield of Oregon to refile a insurance claim from 3/7/24 for $2,440.11. My wife had a in network procedure done and they didn't apply the correct about of insurance paid to our bill. I initially talked to a customer service *** who said the claim was coded incorrectly on their part and they would ***rocess it. That phone call was back in May. I'm now getting letters from the provider (providence) who says I owe them money and they are going to turn it over to debt collectors if we don't pay. I will not pay this bill until Regence has processed it correctly. I've called Regence multiple times after and they just say "oh yeah it's in our system to ***rocess this we will get to it." But nothing happens. These health insurance companies cost a fortune per month for healthcare premiums yet can't seem to do their job right.

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Child is not getting the proper care that is needed from the insurance company. He needs the hearing aid to hear but, the insurance company is saying that he is not medically cleared to get it when he's been deaf for all his life. He had a hearing aid ever since he was younger and the insurance company is still denying the claim even though everything is submitted.

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regence Blue Shield sends out frequent emails regarding their ability to cover mental health related problems, saying to "Make the most of your 2023 Regence BlueShield of Idaho benefits". After seeing this and my basic EOB page only showing a $40 copay with the Medical Benefit Booklet page being not functional, I decided to start therapy. However, weeks later, Regence tells me now that they do not actually cover this service that they have been pushing and advertising the entire time and I now have to pay for these services primarily out of pocket. Given their broken website, I had no way of knowing this until I had already spent hundreds of dollars on therapy treatments.

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cambia has not responded to a claim o made months and months ago. No response to numerous emails. Avoid them at all costs

      Customer Answer

      Date: 10/15/2023

      Hi Bbb -    for some reason this complaint is marked as a duplicate.   This is a new complaint on a new claim.   I'd be happy to get you further information.   Thanks for your time and have a nice day.  ****

      Customer Answer

      Date: 10/17/2023

      Just wanted to check in on this complaint     It is a new compalint on a new claim denial. Thanks!

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regence Health Insurance has neglected to reimburse thousands of dollars of medical claims, dating back to before the pandemic. Their denials are unjustified - requesting information that is very clearly listed on invoices, denying coverage of claims that are covered (and in some cases, have been covered previously) - and they have been unresponsive to emails and calls. I have provided supporting documents, including emails, chat transcripts, and messages exchanged with the insurance company. Regence has more extensive records but this should be a start - they said they could and will share a line list of all reimbursement claims, the date the request was made, the amount, the status of the request, and any reason for denial of claim.Despite my efforts to resolve this matter directly with Regence, the issue remains unresolved, and I am seeking assistance from the Better Business Bureau to secure the reimbursement I am owed, along with any applicable interest.

    • Initial Complaint

      Date:07/07/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a regence bcbs health insurance policy. They sent me a letter saying *** is no longer in network. That appears to be incorrect, yet I can't seem to get an actual answer from them.

    • Initial Complaint

      Date:06/21/2023

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sometime in March 23 Rotator cuff surgery pre-authorized by Regence and scheduled for 3/29/23 3/27 or 3/28/23 I paid $1,000 out of pocket for the surgery and associated costs. Around this same time, I am asked by the surgeons office who my PT will be post-surgery as I am required to have PT afterward. The doctors office then puts in the request.3/29/23 I have the rotator cuff surgery Sometime around the 8 or 9 week **** post-surgery, I get a phone call from 2 of the billing offices connected to my surgery saying that Regence is refusing to pay for the pre-authorized surgery because they have questions. Im on e-notices but havent received anything from Regence via email or via snail mail. I do eventually get a phone call from Regence.On 5/24/23, I do the questionnaire via phone indicating this is not a workers comp claim or an auto accident claim. I state that my hand got stuck behind the head rest of the back set of the car and I turned away. Several weeks later, I hold up a heavy mattress and the next day have excruciating pain. My doctors concerned I have frozen shoulder as well as a torn rotator cuff. I get an MRI in December. I pay out of pocket for PT in December and January. I see the doctor again at the beginning of February who clears me for surgery. The reference # for this is 23144016003.On 5/31/23, I get a call stating as indicated below that Regence will only pay for this if I dont have personal injury protection because they consider it a car accident.On 6/5/23 I call Regence and tell them its not and never has been a car accident but they insist they need proof that I havent used auto insurance for this. I email proof to Regence on 6/5/23.On 6/16/23, I get a call from my PT office that Regence is refusing to pay for PT.On 6/21/23, Regence still says it's not paying even with the requested auto insurance information. Reference #************.

      Business Response

      Date: 06/22/2023

      Please see our attached response concerning ********************************************.

      Customer Answer

      Date: 06/27/2023

       
      Complaint: 20215906

      I am rejecting this response because the response does not resolve the issue of refusal to pay for a pre-authorized surgery that was neither workers comp nor an auto accident. All this response does is require me to fill out a form with authorization to disclose protected health information.

      Sincerely,

      ********************************************

    Cambia is NOT a BBB Accredited Business.

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