ComplaintsforFred Meyer Jewelers Inc

• Initial Complaint

  12/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am reaching out to the BBB for assistance before contacting the **** My fianc purchased an engagement ring from Littman Jewelers at the ******************* in *********************** back in 2019. I recently took the ring to be inspected and it had to be sent out for repairs to a couple of the diamonds. They said they would call as soon as it came in, but never did. I called on the promise date and they said the ring was there and I picked it up. It looked different to me, but I thought maybe it was because they had it for an entire month and it was just me. After a couple weeks, I had to call. 2 of the stones are much darker that the rest and they built up 2 prongs in the setting that are much larger than the others and completely ruin the symmetry in the ring. I called and spoke with the *********************** location and shared concerns. They said to bring it in and they would send it back out for repairs. But they were unapologetic and didnt seem to care. I am concerned with the caliber of service and quality of work now that they are closing so many locations. After talking to my fianc and not feeling confident in their commitment to the contract, I reached out to Ms. ***** Cuskishko at ************. I left messages on 11/22 and 11/29/2021, but no response.All I want is commitment and fulfillment of the protection plan that was purchased. I want the quality of the work and treatment to the diamonds to be of the same caliber as always. And I want to know the stones in my ring are actually diamonds!

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a lifetime warranty for a wedding ring. The warranty states it is only good as long as you bring the ring into Fred Meyer Jewelers every six months or it is void. All the stores closed so it is not possible to bring the ring in. I contacted Fred Meyer Jewelers and they said they would refund the warranty providing I provide them with a receipt. I provided them with a receipt via certified mail which received on 5/13/2021. It is now November and they have not reimbursed me for the warranty.

  Business response

  11/09/2021

  Thank you for contacting Fred Meyer Jewelers. We apologize on the delayed response to your refund request. We will be forwarding this to the LJCP administrative office for processing of the refund. This will go back to the original tender used. You will be notified upon completion.

   

  Thank you,

  Fred Meyer Jewelers

  Customer response

  11/09/2021

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I have been waiting 8 months for this now.  I should see my refund within the next month or I will reopen this claim and share my experience with Fred Meyer Jewelers online for others to see.  
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  09/19/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Good afternoon. I made an order of band ring on 9/13/2021 at Fred Mayer Jewelry at **** **** **** *** ******* ** ******We was looking for ring with yellow Dimond. So they proposed to buy earrings with yellow diamonds and place them into the ring costumer made it. We chose band type of ring. Two rings in one which middle one coming in and out. They soldered them together and make it in one piece and job it is looks awful. We tried to talk with them to be fixed or to return but they said it is final sale and now they will not do anything. Price is 3,603.74$. We opened credit card with them to pay in 12 months. I don't have even any certificate. Middle ring is not in a middle just the stone. In a case I can do more picture.

  Business response

  10/04/2021

  Thank you for contacting Fred Meyer Jewelers/Littman Jewelers.

   

  Your comments have been forwarded to the District Sales Manager to review and address. You will receive a call from their business office within the next two business days.

   

  We look forward to resolving your concern.

  Thank you.

  Customer response

  10/08/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, however I didn't got any call and problem wasn't resolved. What we can do ?

  Thank you.
  
  Sincerely,
  
  **** **********

  Business response

  10/15/2021

  Thank you for contacting Fred Meyer Jewelers.

  
  We resent the details of your concern to the appropriate contact, our offices will be in touch within the next 48 business hours.

  
  We look forward to resolving this concern.

   

  Thank you,

  Fred Meyer Jewelers Customer Service

  Customer response

  10/25/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I got call from office and they contact me with manager. When I was there before twice in their store there are was a man which told me that he is manager but he is not. He didn't wanna do anything. However I talked with manager and she is really nice. They fixed the problem and now it is look perfect. Thank you so much for help.
  Sincerely,
  **** **********

• Initial Complaint

  09/04/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Employee was rude. I asked about finding a place or FM store were i could take my jewelry for inspection on ********, since thats where i am moving to and i was not helped. No information was provided

  Business response

  09/08/2021

  Hello *****,

   

  We're sorry to hear about the service you recently received at our store. I'm here to help. We currently don't have any stores in ********. Our Store Locator tool on our website allows you to search for nearby stores using your zip code, but it will only provide results if they are within a 2 hour drive:

   

  https://www.fredmeyerjewelers.com/Service/StoreLocator.aspx

   

  
  Wecan also help you arrange a remote repair and/or inspection if you are not near a store. Simplycall 1-800-DIAMOND (342-6663) and press 4 at prompt for inspections and repairservices. The team will get you all set up and taken care of. Inspectionsmust be completed in stores or via our **************************** in order tobe counted towards your Jewelry Guarantee.

  
  If you purchased a lifetime jewelry care plan, all repairswill be applied to this plan. Shipping is covered and insured for yourprotection as well!

  **************************** Process Flow

  
  Call ************** (DIAMOND) and press 4 at prompt to set up inspection or repair service(s)
  An insured, pre-paid ***** shipping label and Customer Repair & Inspection form is sent to you via email or sent via US ************** if preferred.  
  

  Using the ***** shipping label, ship the following:
  Jewelry
  Completed Customer Repair & Inspection form
  Copy of original receipt
  Copy of Jewelry Guarantee (inspection paperwork)
  Copy of *************************** Plan, if applicable
  Receiving Jewelry from Authorized*****************
  Once the jewelry isreceived by the *****************, an email notification is sent.

  
  All merchandise receivedis cleaned, inspected, and returned to like new condition. If any repair workis identified during the inspection process, you are contacted for approval.Work is not completed until your approval is received.
  If you purchased aLifetime ************ Plan, any required maintenance work will be completed andcovered under the plan. If you did not purchase a Lifetime ************ Plan,you will be contacted for payment.
  Your merchandise isreturned to you via *****, requiring a signature when delivered. In the eventof a missing package, rest assured, jewelry is replaced with a like item, orrefunded at the original purchase price.
  https://www.fredmeyerjewelers.com/jewelry-cleaning

   

• Initial Complaint

  07/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Oct., 2019, Fred Meyer resized my blue ring. My husband picked it up, It was boxed a few months until I wore it. Uncomfortable, I analyzed poor workmanship. COVID began, delaying my visit to the jeweler. 10/2020, I spoke directly to Kat/Cat (employee). She told me to bring in the repair receipt. I brought 2 repair receipts (attached). COVID slowed; I spoke to employee Ryan Bach (held the ring & copies of the receipts for Manager Kat/Cat's review). She phoned 7/19/21 stating, "...cannot find any record/paper copy... nothing in computer to verify this ring was worked on... we do not keep info of what we did/what item is... One item in computer: infinite ring." It is not customer fault for F.M.'s inadequate record-keeping. (I was told F.M. only keeps F.M. purchase history/repairs on file - i.e. infinite ring - not repairs of other merchants' products). This ring flaw is jeweler error (Kat/Cat said in 10/2020 the specific jeweler was let go because of his quality of work). Please resolve!

  Business response

  07/30/2021

  Thank you for contacting Fred Meyer Jewelers.

   

  We sincerely apologize for the experience you have had with our store. Your comments have been shared with the appropriate District Sales Manager.

   

  Their offices will be in contact with you within the next 48 hours to resolve this issue.

   

  Thank you,

  Jewelry Customer Service

  Customer response

  08/06/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Fred Meyer has repaired the ring to an acceptable condition. I thank this establishment kindly for resolving this issue. I would encourage Fred Meyer Jeweler establishments to maintain accurate records for repairs done through their stores - even if the item was purchased elsewhere but sized/fixed at Fred Meyer stores... just a respectful suggestion.

  
  Sincerely,
  
  ******* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩