ComplaintsforConsumer Cellular

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 05/09/2024 we Bought a ******* A 35A smart phone and service for 2 lines.The phone did nit work properly had problems. After several attempt with help on the phone could not be resolved we the were told to make an appointment with their desk at Target.we did so after two+hours we came home only to find the technician had locked tge phone completely could not open so could not use.We then contacted higher up with ***** and then when he could not do a factory reset we then were set to ****** also no factory ******** now still no working phone At this time we are out of 30 day warranty Cannot return phone they said we were put through to A retention person Very rude over 30 days cancelled our service immediately and said we Owe $313.74.ALL we wanted was to return phone and get a credit no Help we owe that.We still would like to return phone for credit.Account#********* ****** *****.We further had to change phone numbers as they could not open phone to get number. And a new carrier service costing us another $177.00.all we would like is to return phone for credit and service Amount.we are both in our eighties on Social Security Cannot afford this Amount we feel we have been scammed and frauded as seniors Selling us a phone that nevered worked.Thank You ****** *****

  

  Business response

  09/20/2024

  September 20, 2024
  
  
  BBB File No. 22276745
  ****** ***** (Account No. **********
  
  
  To Whom It May Concern,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider and we do not have contracts; service is month to month and will remain active until we receive a request to cancel service. When an account is closed, there is always a final bill for service through the cancellation date.
  
  Consumer Cellular offers a 30-day Risk-Free period for new customers to try our service and devices. During this time the customer may exchange or return a device for a refund or credit as long as the phone is in like new condition.
  
  The account reflects that the ******* Galaxy A35 5G was purchased on 5/09/24, in exchange for the ******** ************* 5G - 2023 that was purchased on 4/25/24. The account reflects that the customer first contacted customer service regarding the ******* device on 7/15/24 as they wanted to switch the devices on their lines of service. It appears the devices were not switched until 8/13/24, when a retail SIM card was activated to facilitate this change.The issue regarding the forgotten PIN was brought to our attention on 8/15/24 and attempts to hard reset the device were unsuccessful. Per the customers request on 8/16/24, the account was cancelled.
  
  While the device is well outside the 30-day return period, we have stepped outside our policy, and set up a return for the device, as a courtesy. Please understand, the device must be in like-new condition with no physical damage (no scratches, scuffs, dents, cracks, etc.) or damage due to liquids or extreme temperatures to be accepted for return. The device is due back by 10/05/24, if the device is found to have any physical damage or damage due to liquids or extreme temperatures, or is not received by the due date, the return will be denied and the charge will remain valid.
  
  The balance due on the account is currently $313.74 and does include $71.74 for the final prorated service dates of 7/21/24 - 8/16/24. As significant usage reported through the cancellation date, the service charges remain valid and are due immediately. The customer can verify the dates of service, beginning on page two of the invoice.
  
  Also,as a courtesy, we have set up a payment arrangement, extending the due date to 10/06/24. This should allow enough time for the device to be received back at the warehouse.
  
  Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
  
  Sincerely,
  
  ********* *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  No service as advertised

  

  Business response

  09/16/2024

   
  
  September 16, 2024
  
  BBB #********
  ****** ****** (#XXXXX1701)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We attempted to call Mr. ****** but did not speak with the customer. We did leave voicemails asking the customer to contact us for assistance. We appreciate the customer and would like to address their concerns.
  
  We are very sorry to hear of the customers frustration and understand how important it is for our customers to be in contact with family and friends. Consumer Cellular provides coverage to 99% of the populated *************. As to connectivity, several factors can impact the signal strength. These include the building materials of the home, trees/foliage, other buildings, bodies of water, inclement weather, and the distance between your location and the tower. Some homes have dead spots where a cell signal cannot connect. If customers find better service in one part of the home, they may consider keeping the phones there. Anytime you see Searching, No Service, or Emergency Calls Only, try powering the phone completely off and on near a window or outside to reconnect. 
  
  Consumer Cellular cannot guarantee uninterrupted service or coverage. The wireless service agreement is included in all equipment purchased from Consumer Cellular and is available for review at ******************************. Section 4.1 addresses Consumer Cellular coverage; we have included section 4.1 of the agreement for the customer's convenience and review below.: ********************************* COVERAGE, SERVICES, DEVICES AND SOFTWARE ARE PROVIDED TO YOU "AS-IS" ON AN "AS AVAILABLE" BASIS. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOU WILL RECEIVE UNINTERRUPTED, SECURE, ACCURATE, COMPLETE, USEFUL, OR ERROR-FREE SERVICE OR COVERAGE 
  
  We spoke to the customer, who stated that they have connectivity in their local area but not in and around their home. We have confirmed the location provided is free from outages. The customer's phones are successfully provisioned, registered on the network, and current on all activation updates. 
  
  We would gladly assist with checking that the settings for the Access Point Name (APN) are configured correctly. They are welcome to contact customer service at the number listed below or they can see the settings on our website at ******************************************************************************************************************************************************************************.
  
  An extended review and research show that, unfortunately, our service does not support the ******* A14 5G. This device would need to be replaced with a compatible one.
  
  Customers may choose a ********************** device or use their own. While we have great success with most third-party devices, we cannot guarantee the functionality of all devices or all features of a non-Consumer Cellular device with our service. We can only be sure that a non-Consumer Cellular phone will work with our service once the device is activated with a Consumer Cellular SIM.
  
  Device compatibility is available on our website when entering the **** number and states, "If your device needs a physical SIM card, the ones we provide most commonly work with phones used on AT&T service. Your phone must be unlocked by your previous carrier (if applicable)." The website explains, " while our **************** representatives do everything, they can to help solve customers' problems, we can't guarantee every cellphone model can be configured with our data service." The website also states, "Many phones that are compatible with our service will allow you to modify the settings and begin using our picture messaging and web service. However, there are some phones that will not work. 
  
  While we understand this doesn't directly address the customer's inconvenience, we know the lack of coverage can be frustrating. The customer is welcome to contact our customer service department at ************ or via online chat at ********************************************** with any questions. Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance. 
  
  Sincerely,
  
  ******-*** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************

  Customer response

  09/16/2024

   
  Complaint: 22271915
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  Customer response

  09/26/2024

   

  Consumer Cellular did contact me once by phone when I was out of my state and I have not received any other kind of communication from them since. I have no voicemails on my phone. 

   

  When we switched to their service it was only after confirming with their Website and providing IMEI numbers that our phones were compatible with their service.

   

  Now all of a sudden they claim that my phone is not compatible, they need to decide what is compatible and not compatible before customers decide to do business with them. 

  Customer response

  10/03/2024

  After repeated problems I decided to purchase their phone which I originally wasn't supposed to need. Hopefully they have corrected that issue on their site. With the new phone I am finally pleased so I feel there is no reason to continue.

  
  

• Initial Complaint

  09/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing a complaint regarding Consumer Cellular's poor service and unfair billing practices.I subscribed to a 2-month unlimited plan with the promise of receiving the 3rd month free. Based on this offer, I ported my number to Consumer Cellular. However, the service was unreliable in my area, with poor signal and internet connection. After 3 months, I canceled the service.When I contacted customer service, I was told that I owed only $11, which I agreed to pay. Despite this, I later found that my credit card was charged $62. I disputed the charge with my credit card company.On September 11, 2024, I received an email from Consumer Cellular stating that my account was unpaid and that an additional $5 late fee had been added. Despite canceling due to poor service, they demanded full payment.Fearing the threat of my account being sent to collections, I reluctantly paid the $62. However, I believe this charge was unfair and am requesting a refund of the amount paid.Thank you for your assistance in resolving this matter.Sincerely,

  

  Business response

  09/13/2024

  September 13, 2024
  
  
  BBB #********
  ********************** (#*****9296)
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond.  We apologize for any inconvenience caused by the billing on their account.
  
  ********************** bills in arrears for monthly services and usage, much like a utility company. We are not a prepaid provider; service is month to month. An account will remain active until we receive a request to cancel service or until the phone number ports out to another provider. When an account is closed, there is always a final bill for service through the cancellation date.
  
  ********************** opened their account on 04/30/2024 during our Second Month Free Promotion, selecting our Unlimited Talk, Text, and Data plan for $50 plus tax.  Their second billing cycle included the promotional discount of $50, with our customer being responsible for the taxes and fees applied and the total due of $4.43.  The account was closed on 07/29/2024 when our customers number was transferred to a new provider. After the account was closed, an invoice for service from 06/26/2024 through 07/25/2024 in the amount of $57.87 was paid through our AutoPay feature on 08/04/2024.  The final prorated invoice for service from 07/26/2024 through 07/29/2024 for $11.28 was paid on 08/20/2024.
  
  Our customer disputed the payment of $57.87 with their financial institution and the payment was returned to them and the amount due for service provided was applied to the account along with a $5 late fee.  These charges are valid for service provided and used by our customer and no credits will be provided on this account.
  
  Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
  
  Sincerely,
  
  **************
  Executive Resolution Administration
  T ************ F ************
  ******************************************
  www.ConsumerCellular.com

• Initial Complaint

  09/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  awaiting refund from consumer cellular. refund has not been received, and account is now delinquent.

  

  Business response

  09/18/2024

  September 18, 2024
  
  BBB #********
  ***** Mc
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. Consumer Cellular is sorry to have learned of the passing of Ms. ****** We wish to express our sympathy during this difficult time. We spoke with Ms. ***** on 09/11/2024 and 09/17/2024 and requested a copy of the account holders death certificate for us to verify the information and enable us to offer the refund that she had requested.
  
  After we received the requested information and it was reviewed by our billing department, the account was then closed on 09/11/2024, and a refund of $242.45 was issued, which resulted in the remaining balance being $0.
  
  Thank you for allowing us to address these concerns.  Please do not hesitate to let us know if we can be of additional assistance. 
  
  Sincerely,
  
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
  
  

  Customer response

  09/18/2024

   
  Complaint: 22266530
  
  I am rejecting this response because:

  The company billed my personal credit card monthly for  a deceased persons account and refuse to reimburse me in full from date of death.  I will see them in court.  This is fraud 

  
  Sincerely,
  
  ***** Mc

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I GOT A CELLULAR PHONE IN 2023, IT WAS PUT INTO MY UNCLES NAME AND THEY SAID IN 6 MONTHS ALL I HAD TO DO WAS CALL IN AND TO HAVE MADE ALL MY PAYMENTS ON TIME AND THEY WOULD TRANSFER OVER TO MY NAME. NOW TODAY I WAS TOLD NO U HAVE TO PAY THE PHONE IN FULL TO DO THAT, THAT IS C*** I TALKED TO A VERY NASTY SUPERVISOR AND SHE PRETTY MUCH SAID THAT I WAS A LIAR, ALTHO I HAVE A WITNESS WHEN I WENT IN TO GET THE PHONE SHE SAID UNTIL ITS PAID OFF NOTHING CAN BE DONE, THAT IS NOT TRUE THEIR ARE EXCEPTIONS TO EVERY RULE I NOW REALIZE THE GUY IN CONSUMER CELLULAR DOWN AND OUT LIED TO ME TO GET MY ****, THAT IS WRONG AND I WANT THIS MADE RIGHT I HAVE NO PROBLEM LETTING EVERYONE KNOW HOW YOUSCREW PEOPLE OVER TO GET THE **** AND YES I AM MAD!!!!!!!!!!!

  

  Business response

  09/10/2024

  September 10, 2024
  
  BBB 22261520
  ************************* (#XXXXX1704)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We apologize for any incorrect expectations regarding transferring an account to another person. 
   
  When transferring financial responsibility to another person, that person must meet the requirements to have an EasyPay payment plan based on a credit check. The credit check is used to determine whether a customer will be required to have AutoPay and if they are approved for our EasyPay payment plan on phones. We do not know if someone will be approved for EasyPay until after the credit check is performed. 
  
  *********************, an authorized secondary user, requested to take financial responsibility for this account but did not qualify to take over the EasyPay payment plan. A full payment of the remaining EasyPay plan of $592.00 would be necessary to take over the account in this situation. Unfortunately, we do not have a way to override this requirement. Should ************** wish to start a separate account, EasyPay eligibility begins after seven months of positive payment history in an account in their name.
  
  Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance. 
  
  Sincerely,
  
  ********************
  Executive Resolution Administration
  T ************ F ************
  ******************************************
  www.ConsumerCellular.com
  
  
  
  

• Initial Complaint

  09/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Complaining about several things about my Consumer Cellular and was told by the agent my bill would be $87.00 per month. I decided to go with this carrier because of the price. When talking with the carrier's representative quoted $87 a month. I went with Consumer Cellular sometime in May 2024. I paid this amount for two months. The payment went up. I called them several times about my equipment being unable to connect to any of their cell towers, my phone calls dropped, and the internet would lose connection. My husband could never get on time with his presentation because their services were too slow. I decided to change to a different company because of the inconvenience and the price went up every month. My cost was different every month because I got tired of complaining. What has upset me is every time I try to log into Consumer Cellular, I would receive an error message. I was not able to log into my account and change anything. I have received a bill, and I am no longer with them they are still trying to charge my debit card. The company has put your card on file and can charge your account any time they want, and you cannot ever get into your account. I am upset because this site is for elderly 55 and older. How can they help elderly people? How can you help the senior citizens and continue charging them for something that does not work? Consumer Cellular will not let you log in to their system and stop the deduction because the Consumer Cellular website states there is always an issue. When I tried to change to a different company Consumer Cellular would not release my phone, and the company had to call them several times and ask them why they would not release the phones. It took the Consumer Cellular over three hours to release the phones for me to switch to a different company.

  

  Business response

  09/16/2024

  September 16, 2024
   
  BBB #********
  ******* ******* (#XXXXX6206)
   
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. ******* Colemans account was cancelled as requested on 9/05/24 and they are not being charged for service beyond that date. Consumer Cellular bills in arrears for monthly service and usage, meaning after the billing cycle ends. Because of this, when an account is closed, there is always a final bill for service provided through the cancellation date. They are only charged for the time the account was still active.
   
  ******* ******* signed up with 4 lines of service. For four lines of service with Unlimited Minutes/Texts and ************** the total monthly charge was $95.00 plus tax. Additionally, they were to receive the **** 5% discount and $5 promotional credit for the first 5 invoices. This brought their invoices down to $85 plus tax; with tax the charges are approximately $116.03 per month. We did not receive any support calls requesting information on the charges, or requesting troubleshooting assistance for the customers phones.
   
  The final balance of $107.83 is for service provided from 8/10/24 to 9/05/24, the date of cancellation. As there is usage on the account during this final cycle, the charges remain valid and due. The customer signed up with *******, so the final charges will be taken from the card on file on the due date, 9/25/24.
   
  Thank you for allowing us to address these concerns.  If anything changes in the future, we would love to work with ******* ******* again. Please do not hesitate to let us know if we can be of additional assistance.
   
  Sincerely,
   
  ***** *.
  Executive Resolution Administration
  T ************ F ************
  ********************************************************************
  ******************************
   

  Customer response

  09/17/2024

   
  Complaint: 22258490
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  09/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last night my voice mail was locked w/no explanation. A different VM # showed on my phone of ************. I tried calling it twice, there's nothing set up. I called the # I have since inception of ***************** said its locked. I think its hacked. I don't use internet, have no ****** acct, dont use apps. I logged into my account online to see if there was an issue. There is a message saying my mins. are almost used. I have unlimited mins. I called today & spoke to a *** w/poor listening skills. She didnt understand anything, had no clue how to resolve it. They teach their staff to reset everything erasing your prior info. She wanted to reset my VM password, didnt tell me it would erase my entire VM till I asked. Ever since the new CEO came onboard the co. has gone down customer service, ************ level wise. They increase my costs but not service or customer service. That person I spoke to was clueless. I told her the same things 5/6 times she couldn't remember. I asked about the 214 # & how to resolve it, she didn't remember what I said & wanted me to ***eat it, I refused, got mad & demanded a supervisor. She said she was talking to her supervisor who told her they have no way to tell why my VM is locked & don't know how to unlock it without resetting it. I requested an SMS code to verify me to access my account online twice, the code never came through until 12:42 AM MST. I hung up & called back. I was transferred to a supervisor who had the loudest noise in the background that sounded like a TV. She said it was a work environment. She yelled at ******** to turn it down. She refused to take me off of speaker phone, I hung up. My phone doesnt work as it should, they didn't resolve it & never care about my filing complaints. They can't resolve IT issues, want to reset or change my #. I have no access to my VM. I'm job hunting, now can't get VMs if I cant answer. If I lose a job opp because I can't access my VM I will sue them.

  

  Business response

  09/09/2024

  September 09,2024
  
  BBB 22257053
  *************************** *****3110
   
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear this is not what the customer experienced.
  
  We spoke with *************************** regarding her concerns about her customer service experience,and the phone issues she has been enduring. We assured ******* that we have forwarded her concerns to the appropriate department for further review and training. ******* explained she will be transferring to a new provider, so we provided the steps and information necessary for her to transfer her Consumer Cellular phone number. We will be waiving any invoice that generates once the account is canceled, and Yolandes phone number is transferred.
   
  Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
   
  Sincerely,
  
  ****************
  Executive Resolution Administration
  T ************ F ************
  ******************************************
  www.ConsumerCellular.com

• Initial Complaint

  09/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  1. Was not receiving any text messages on 9/2/24. Called customer service and got it fixed. No reason given why this happened. 2.Could not pay account online on 9/7/24. Kept getting payment error.3. Called to pay account. Automated system said I need to activate a phone. That phone was returned, so this should not be in the system.4. Tried to relog into my account. Had to request a passcode. Did not receive it three times and never received by text. 5. **************** knew nothing about anything above.

  

  Business response

  09/09/2024

  BBB 22255145
  ********************* (#*****4599)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We value our customers and want them to have the best experience with our customer service and products. We are sorry to hear this is not what ************ experienced. We tried to reach the customer but could not get in touch. We are happy that our U.S.-based customer support team resolved the issue ************ experienced, and he can now send and receive text messages. Additionally, when ************ contacted us to make a payment through our automated system and was prompted to activate a phone order, this was due to an automated activation prompt needing to be canceled in our system. This has since been resolved.
  
  On 9/7, when ************ tried logging into his account, the multifactor authentication passcode would not send due to a network issue. This was a known issue communicated by our carrier that they were experiencing issues with the text messaging feature, which was resolved that same day. The customer can now receive the multifactor authentication code when logging into his online account.
  
  We apologize for any frustration that these issues may have caused. We appreciate **************** feedback as we constantly seek ways to serve our customers better. We have forwarded his concerns to the appropriate department for further review and training. If the customer experiences further issues, he is welcome to contact our customer service department at ************ or live chat at **********************************************.
  
  Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
  
  Sincerely,
  
  **************
  Executive Resolution Administration
  T ************ F ************
  ******************************************
  www.ConsumerCellular.com

• Initial Complaint

  09/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They charged me the 137 twice due to moving my due date to a different date without my permission or my request

  

  Business response

  09/11/2024

  
  
               
  September 11, 2024
  
  BBB 22252500
  ********************* (*****0122)
   
  
  Dear BBB,
   
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. After reviewing the account the customers billing cycle was changed on 8/5/24, which was reverted back on 8/9/24. This resulted in the customers balance of $259.01. Since this incident was the fault of CCI, weve waived the requested balance of  $137.21. The customer called in shortly after and paid their corrected balance of $121.80. 
   
  Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance. 
   
  Sincerely,
  
  ****************
  Executive Resolution Administration
  T ************ F ************
  ******************************************
  www.ConsumerCellular.com

• Initial Complaint

  09/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an offer letter from CC for 2 lines of unlimited talk/text/data for $50/mo. I called to accept the offer on 8/05/24, at 1:53 p.m., and spoke to ***** in *******, ******. We spoke for over 30 minutes as I had many questions. He assured me that this was my price for my service. I inquired about the 5% AARP discount, and he applied it to my account bringing my monthly service to $47.50. He did not say that this was a one-month only offer. I canceled my old service because this was a good deal. I got my bill today, and it was $61.75. I was being charged $50 for line 1 and $14.25 for line 2. When I called to inquire about the amount, I was told that I only owed $50.89, and they sent me a new bill, but I was also told that this rate was for one month only!!!!! There is nothing in my confirmation letter that says this. It says my monthly rate is $47.50.I never thought that Consumer Cellular would be a bait-and-switch company, especially taking advantage of seniors and AARP members. I will report this to AARP as well. If this indeed the case and my rate will be going up to $61.75 next month, I will be canceling my service.

  

  Business response

  09/08/2024

  BBB 22252238
  ******************* (#*****0270)
  
  
  Dear BBB,
  
  Thank you for contacting us regarding this complaint and allowing us the opportunity to respond. We are sorry to hear about ************** frustrations surrounding their monthly billing. Since 10/01/2022, we have offered a unique rate plan of $55-for-two, to customers who are **** members. The plan is $55 monthly before taxes for two lines of service with unlimited talk, text, and data. To be eligible for the plan, customers must be active **** members, and the account must always maintain exactly two cellular lines, no more or less.Customers must also enroll and stay on the unlimited plans for the $55-for-two discount. We will use a code to apply the rate to the customers account.Callers do not need to provide a promotion code.
  
  When ************** signed up for service on 08/05/2024, her rate plan was not updated to the **** $55-for-two plan. Instead, she was on the unlimited talk, text, and data plan at $50 with an additional line fee of $15, which would have made her invoice $65. Since she signed up using the Add-A-Line First Month Free - New Customers promotion, the additional line fee was waived, resulting in her invoice charges being $50.89.
  
  We spoke with **************, corrected her rate plan, and apologized for any misunderstanding or misinformation that may have been provided. We value our customers and want them to have the best experience with our customer service and products. We appreciate the feedback ************** has shared and are constantly looking for ways to serve our customers better. We have forwarded her concerns to the appropriate department for further review and training.
  
  Thank you for allowing us to address these concerns. Please do not hesitate to let us know if we can be of additional assistance.
  
  Sincerely,
  
  **************
  Executive Resolution Administration
  T ************ F ************
  ******************************************
  www.ConsumerCellular.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩