ComplaintsforLithia Chrysler Dodge Jeep Ram of Portland

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a car from them at the end of may. It was a certified pre owned 2019 jeep. It did great for the whole month of june. In July it broke down and started to shake really bad and would not stay on. I had to jump it and it still would shut off within a minute later. I got it towed to the dealership on july 14th. I recieved no call from them saying if they had looked at it or resolved the issue. 3 weeks later I went down to the dealership and they look at me and said your car works great we see no problems. They said the next day they will look at the car, my husband went down there when they were looking at it and they were like youre right the car shakes and wont stay on. Skip to 3 weeks later they said the engine is blown and we have to order a new one. I have been waiting for a new engine and its now mid October. They do not call and give me updates, they do not answer the phone when I call. They do not call me back when they tell me they will. Their customer services is horrible. They are not prosessional at all. I get no updates on my car nothing. I dont feel like Im being treated how a customer should be they show no care at all towards me or fixing my car in a timely matter.

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I made an appointment at Lithia driveway for my car to be serviced. They called on the day of my appointment to inform me of cancellation due to weather conditions and rescheduled me for the following week. When I went there they informed me that the appointment for the diagnostics could take up to two hours, however, I took them over three hours for the diagnostic operations to be completed. At that time I was told about the cost for my repairs and I requested that both of the diagnostic report and the estimates to be emailed to me. After two days and an email request to the service consultant as a reminder, neither of these were emailed to me yet. I reached out to the service manager informing him of my dissatisfaction and requesting a refund for the cost of the diagnostic process because at this point I certainly do not feel comfortable with proceeding with service on my car by a company that is not able to complete a basic due diligence process. I will need to go to another entity for my needed service, which will most likely require their own diagnostic process, for which I will need to pay. The service manager has not agreed to this request which is why I am filing this complaint.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Chrysler Dodge Jeep RAM (ex Lithia) located at *************** Portland OR ***** for service since May 31st, 2023.A brief history.A check engine light came on May 10th, 2023. I called the above dealership for service and the first appointment was on May 31st.The vehicle was diagnosed with engine failure due to a defective OEM oil cooler on 6/5/2023.According to the service advisor, he relayed the causal failure (OEM oil cooler) to ***** extended warranty staff on that day. I have asked for copies of his correspondence with warranty staff. but he states that the system used does not keep recordsOver the next few weeks that the service advisor was working with ***** warranty, he claims they kept asking for more info on the vehicle, finally asking for a copy of my registration on 6/24/2023. They denied the claim, stating the failure they had known about since 6/5/2023, was not a covered part. I asked for an appeal and contacted *** cares. After getting my info and the details on the truck a case ******** was created and an agent **** at ************ ex ******* was assigned. After that **** claims it took her two weeks to contact the correct person at the dealership, *******************, fixed operations manager, at ************. Once in touch with ******************* claims he could not find a record of my vehicle. Allegedly there is a customer named ********************* who also had a RAM **** in for a blown engine and this allegedly caused confusion. Although I provided my vin, and the name of my service advisor ****************************After I emailed *************************** on 7/26/2023 he informed me via email that he was now aware of the issue and was meeting with the ***** area manager later that day. He said he would discuss my case and get back to me the next day.Since ****** email of 7/26/2023 I can get no additional info from the dealership. My calls and emails go unanswered.Thanks,***

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I came in to purchase a 2018 jeep grand cherokee on 11/28/2022 - I was told there was lots of interest on the car and to come in ASAP. Drove the *********** were issues, but was told that since it had not gone through inspection everything would be fixed. We purchased on 11/28, and the car was left with service to go in the next day for inspection and repairs, and that we would get the car in a few days. The vehicle was not touched or looked at until 12/1, and we were told by Finance manager ****** the vehicle would be ready by 12/2. The vehicle was not ready, and we needed a loaner car, which we had to come pick up even through Tre from sales was supposed to coordinate with my husband to drop off due to the inconvenience and many failed promises at this point. Meanwhile, we have to call for updates as we do not get them, and the updates from sales are different from those in service. We picked up loaner #1 the following week, got home and the vehicle had to get a flat tire repaired the next morning at *********************** on my way to work on top of the loaner being dirty. It was free to fix, so I ignored the problem. We finally got our car back Tuesday or Wednesday (I can't remember at this point) and it was empty, so they filled it up like promised, and as I drove home found that they never fixed the alignment. So they brought us a loaner again on Monday 12/12, and it was very dirty and also had another tire light on. We were told we would get the car back in 4-5 hours. We heard nothing and when we followed up we were told we would get the jeep back next day as they mixed up vehicles. I show up on Tuesday to pick up the jeep only to find out it hadn't even been looked at, yet they texted us that it was ready on Monday. I threw a bit of a fit, and the service manager got the car aligned and back to me Tuesday 12/13. Flash forward to 12/15 I get a power warning after the vehicle struggles to start. Went to a local shop and now it needs an alternator. I have barely driven

• Initial Complaint

  12/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased vehicle on 6/25/22 $14,967.02 9/16 Went in for emissions test and scheduled maintenance. They skipped the maintenance. Didn't give me anything saying the emissions test was done.10/3 Car broke down.Called before breakdown with no answer and twice after with no answer.10/4 Was told that the earliest they could do was the 24th, they wouldn't take the car in before.10/24 Had car towed to dealership. Was told that they would do oil change and diagnostic but the maintenance wasnt needed and wouldnt be done.******* said it would be looked at in the morning and contact me.10/31 Received text "Yours needs a transmission, but we have run into issues even finding one so that I can submit to your extended service contract. Please give us a few days."11/7 New message "So, the transmission needs to be replaced and I will submit for approval, but it is on extreme back order and will *********** months to get it here." "We don't have any rentals available at this time, but I will get with my Mgr in the morning. I will let you know what I find out. This is a **** issue, so very out of our control. I'll be in contact tomorrow."11/15 They asked for copy of tow bill and said they found transmission at sister store that would be in my end of week. Submitted my receipt for the tow, have not been reimbursed at this point. 11/25 Part never arrived. Would be here Wednesday. Rental agreement scheduled to end on 27th. 11/28 Visited dealership. ***** told me to call the number she gave me before and they would extend the rental time. I asked if there was anything else I needed and she said to have them call her if there was an issue. Called the number and was informed 10 days was the **** there was nothing he could do, it was up to the dealership to give me a car in this situation and he wouldn't call her.Called the dealership four times left messages.12/1 Was told ***** nolonger with company and **** would call me back with update. Never received any calls.

• Initial Complaint

  10/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Found a vehicle on the website of Driveway Chrysler Dodge Jeep Ram of Portland, price was clearly listed as $84,088 (we have screen shot of price). Called and inquired about said vehicle (A Jeep Wrangler 392) and was given a verbal "Yes, that is the price" by a salesperson Named ***** We told them we'd take it and began the process to purchase with the sales person taking our private information. A few minutes into the process the salesperson tells us that the price is now $10,000 more we told them we would not be paying that, that they had already given us a verbal agreement and that the price they had listed on their own website was $84,088. They would not honor the verbal agreement OR the fact that their website stated it was $84,088. We bought the car through their "internet purchase" section and have an order number for the vehicle at the correct price but they are ignoring it and have since change the price on their website to reflect the $10,000 dealer mark-up which was NOT THERE when we purchased the vehicle. They are acting in an illegal manner, this is fraud and we are essentially in contract for the vehicle (we have print out of order number) but they are ignoring us and the fact that we have a right to buy the car for the price THEY HAD LISTED.

  Customer response

  10/26/2022

  Please vacate my complaint ********, as the dealership has offered us the vehicle minus the dealer markup and we are now satisfied with the transaction. Thank you.
  

  
  

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I dropped my 2006 PT off for my appointment on June 29th to have some extensive repair work done, but mainly to figure out why it was shutting off on me while driving it. I informed the service tech **** that I would be out of town the 2nd-6th, but he assured me that would not be a problem & that I would be kept up to date with what they found out. When I came back into town I texted the number that was provided to see if there was any updates but did not get a reply. I called a week later & was told that they could not find any service notes for my ********** would call me back. He never did. I ended up calling again about a week after that & was told that they could not find any info on my car, & once again **** would call me back. Which never happened. The third time I called, I got the answering machine. I left a detailed message & awaited a call back which never came. Finally, after another week I was able to get a hold of someone who was able to provide me with their supervisors number. I called, left a message on Friday, & waited until Monday before I called again. Monday, a month & a half after I dropped my car off, I was finally able to talk with *****, only because I pestered them till they transferred me. After explaining the situation ***** informed me my car was NEVER put in the system & no one EVER went to check to see why I continued to call/why they could not find my car in the system. He then informed me that my car was "too old" & they did not have the equipment to make even a diagnostic. When asked if he knew of a dealership that did, I was told I had to just call around to see, offering no further help. Understandably upset, I listed back everything that had happened & ***** said "looks like we failed you in every possible way" no apology, not a hint of care & in a very could not be bothered type of tone. When I picked it up it was sitting in front of the building presumably unlocked for a month & a half w/o them even knowing it was on their lot

• Initial Complaint

  06/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I paid for the maintenance plan when I bought my vehicle. Using this maintenance plan is next to Impossible. The service phone rings until you hit a voicemail saying that if you leave your name and number and I'll call you back. I have been trying for weeks and have yet to receive a call back. Finally after leaving a bad review online I get a response but my maintenance that I've already paid for and I'm contracted to get has still not been done.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went into the Jeep Dealership 4/28/22 to purchase a 2015 Jeep Wrangler. I worked with *********************** to purchase the jeep and trade in my 2019 ****** Rogue Lease. When I was trading in my ******, I was told the payoff will be paid before my next payment which was due on 5/15/22. On 5/27/22, I noticed on my ****** app that I was late on a payment and there were late fees. I called Jeep to ask what was going on and they said their check was rejected by ****** when they tried to send the payoff. I was told by Monday 5/30/22, it would be resolved. On 6/1/22, I started to receive calls from ****** trying to collect the late payments. I called back Jeep and spoke with Sales Manager ****. He said he was working on it but it will be resolved. At this point, it's been over a month since I left the jeep dealership leaving my ****** Rogue in their possession. No one called or let me know what was going on. If I didn't see on the ****** app that there were late payments, who knows when Jeep would have contacted me. I received a call from *************, the general Sales Manager, who stated that he didn't find out about this until a day ago (5/31/22). He told me that they would get the situation resolved today and let me know in the morning of 6/2/22. I've been into the dealership 4 times since purchasing my car to try and resolve other issues that are not getting resolved such as: when I purchased my Jeep, the center console was broken. In my contract, it states "dealer must inspect and repair". It's now been a month and the part was only ordered a week ago after I had to go into the dealership 3 times to get this fixed. This is the most unprofessional dealership I've ever been to. A truly horrible experience. I need the payoff to be sent and paid so the title and debt is no longer in my name. They listed my ****** on their website to sell when the ***** is still in my name!! I really need this situation taken care ASAP.

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Friday 4/15/2022 we had an appt to drop my Jeep off for service work that was scheduled 6-8 weeks prior. On the morning my partner showed up to drop off the vehicle he was told that they did not have time for my vehicle today and to try again on Monday. The main issue is that now I have called, emailed, reviewed and submitted online contact request forms for contact by there Service ******** ****** I have spoken to several people who promise a call back but have heard nothing in a week.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩