At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 55 NE Broadway St, Portland, OR 97232-1106
- BBB File Opened:
- 1/1/1982
- Years in Business:
- 70
- Business Started:
- 1/7/1954
- Business Incorporated:
- 1/7/1954
- Accredited Since:
- 11/2/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- OB Portland 1, Inc.
- Hours of Operation
Primary
- M:
- 8:00 AM - 9:00 PM
- T:
- 8:00 AM - 9:00 PM
- W:
- 8:00 AM - 9:00 PM
- Th:
- 8:00 AM - 9:00 PM
- F:
- 8:00 AM - 9:00 PM
- Sa:
- 8:00 AM - 9:00 PM
- Su:
- 10:00 AM - 7:00 PM
Service
- M:
- 7:00 AM - 6:00 PM
- T:
- 7:00 AM - 6:00 PM
- W:
- 7:00 AM - 6:00 PM
- Th:
- 7:00 AM - 6:00 PM
- F:
- 7:00 AM - 6:00 PM
- Sa:
- 7:00 AM - 6:00 PM
- Su:
- Closed
- Business Management
- Mr. Michael P Obrien, Owner
- Ms. Chantal Razore, Secretary
- Ms. Kandi McCauley, Member
- Contact Information
Principal
- Mr. Michael P Obrien, Owner
Customer Contact
- Mr. Michael P Obrien, Owner
- Additional Contact Information
Phone Numbers
- (503) 802-7650Other Phone
- (503) 802-9370Other Phone
- (503) 802-7650
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Steven W.
03/28/2024
![](https://m.bbb.org/prod/ProfileImages/6a703105-f2d7-4af9-969d-79c6a74a5f72.png?tx=w_46)
Toyota of Portland Response
04/02/2024
Dear *****,
I am *****************************, the General Manager at Toyota of Portland. I have received your message regarding the challenges you've encountered with your new Prius Prime and the service follow-up. First and foremost, please accept my sincerest apologies for the frustration and inconvenience this situation has caused you, especially during a time of personal loss. This is far from the standard of service we aim to provide.I want to assure you that addressing this issue is my top priority.
We will immediately investigate why your communications were not responded to promptly and why there has been a delay in servicing your vehicle. Additionally, I am personally overseeing your case to ensure that your Prius Prime is thoroughly checked and any issues are resolved without further delay.To make amends for the inconvenience caused, we will also arrange a loaner vehicle for your use until your car is fully serviced and ready for pick-up. I will have one of our service advisors contact you within the next few hours to confirm the details and provide an update on your vehicle's status.
Please feel free to reach out to me directly at ************ if you have any further concerns or need immediate assistance. We value your trust in Toyota of Portland, and I am committed to restoring that trust by resolving this matter to your complete satisfaction.
Warm regards,
*****************************
General Manager
Toyota of Portland
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