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Business Profile

Online Retailer

Bitcar Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order car seats covers, wrong cover sent, ask for a return label for a refund. They would not send a return label. Sent covers back on our own to PRO CAR SEAT COVERS. They sent the cover back from **** We would like a refund to our charge card.

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased car seats from this company on March 17, 2024. I paid $276 for them. They stated they would be custom-made to the make, model, and year of my vehicle. I took that information off the purchase sticker of my vehicle. They claim use 3D modeling technology to create millimeter precise fit. The refund policy lasts only 60 days. They would send you a return address label so you would be refunded free of charge. Promotional or final sales cannot be refunded or returned unless manufacturer defect. I included pictures with my emails to them. I have sent numerous emails to them. On March 30th, they offered me a 20% refund which I refused due to the car seat covers do not fit. Their response to me on March 31st was a 50% refund. I told them no, they do not fit and I cannot do anything with them. I sent that email on April 1st with my phone number to contact me. I have not received any response as of yet. I have since sent emails on April 6th, April 10th, and April 11th with no response. There is no phone number to contact them. My order number was CBS 1010-3903R. the seat covers were delivered to me on March 29, 2024. I hope you can help with resolving this issue as I cannot contact this company in any way but email. I will include the pictures with my complaint. thank you

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of floor mats for my new truck. When they arrived I discovered they will not work in my truck as they catch on the gas pedal rendering them very unsafe. I requested a refund no less than 8 times per the website. I am seeking a refund and a place to ship their defective product back and warning to ALL other buyers these people are a fraudulent business. Below is the refund process. I have filed a dispute with my credit card company for a reverse charge. I have the full email exchange and can share but here is the refund Process from the company.I am requesting a refund of $229.00 and an rma shipping label to return the product. Refund Process If you are not satisfied with the product or the product has a manufacturer defect, please email us. The email needs to clearly state the problem and provide pictures and videos of verification.After receiving your email, we will advise you to fix the problem of the order or refund if any.We'll send you a return label, you'll repackage your order as it was, put a return label on the order, and then send the package to the carrier. Upon receipt of your return order, we will immediately refund your order.**** **************** manager ****************** Add: ********************************************************************************************************************************************* Web: https: //bitcar.store/Facebook: *********************************************** Email: [email protected]

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased carmats that are advertised to made specifically to fit each car model. I received the mats and they don't fit. I contacted the company to return them for a refund and they refuse to do so and the best they will do is to give me a 50% discount.

    Business Response

    Date: 07/07/2023

    As you can see the picture shows the floor mat fits the car very well with only a small defect, and we accept 50% discount on the order

    Customer Answer

    Date: 07/10/2023

     
    Complaint: 20184335

    I am rejecting this response because: I disagree. They do not fit very well nor do they stay in place. I have issues catching my foot on the mat getting in and out on the passenger side and the gas pedal gets caught on themat on the driver's side. They are not only not as advertised but also unsafe. I want a full refund not 50%. I do not want to keep them. I will not use them because of the poor fit and safety issues.

    Sincerely,

    *************************

Bitcar Store is NOT a BBB Accredited Business.

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