Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hot Bodies Undertail Body for $142.38 on April 26th,2025 in which Motosport received payment for. A few days later after they received payment I got an email stating Motosport canceled my order and could not fulfill my order then credited my account. However I look on their website they have the same exact part I purchased now listed for $215.95. They changed the price after my purchase and decided not to honor the $142.38 price that was listed the day of purchase

  Business Response

  Date: 05/05/2025

  Hey ******, Thank you so much for reaching out. in looking at your order, Motosport did not cancel this order. Sezzle did. Sezzle only allows for purchases to be made within 7 days or they expire the payment. we apologize for the inconvenience . on the Motosport side however, this item is still technically on order for you at the original cost of ****** however we would need another payment method to ship the item. you're welcome to give us a call or chat to update that payment method!  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an *** upgraded OEM seat for a KTM dirtbike that was delivered on 4/4/25.Within an hour of use, the product ripped at an area not susceptible to damage from personal use. To me, it appears the area is lacking foam causing the seat pan to tear through the vinyl. I emailed Motosport and Motosport involved ***. *** said they would not warranty the seat as there are to many variables to determine the cause of the damage. The Motosport representative said this was per **** warranty policy. I have asked for a copy of the warranty policy and I have not been provided it. The product is advertised to have a resistant coating but this upgraded seat had a shorter lifespan than the standard OEM seat.Motosport has failed to respond to my last email sent on 4/15/25.

  Business Response

  Date: 04/28/2025

  Unfortunately, *** does not offer warranties on their seats due to the many factors that can contribute to seat damage, which means were unable to approve your claim at this time. I know this isnt the outcome you were hoping for, and Im sorry for any frustration this may cause. If you have any other questions or if theres anything else I can assist you with, please let me knowIm here to help in any way I can.

  Customer Answer

  Date: 05/04/2025

   
  Complaint: 23222247
  
  I am rejecting this response because:

  From the email reply I received for Motosport customer service representative on April 15 after their engagement with ***, Good morning,
  Unfortunately, your seat claim is being denied. *** does not warrant their seats as there are far too many variables to determine the cause of damage.
  Sorry for the inconvenience.
  
  
  ***** *.
  Warranty Specialist
  E:*************************************************************

  As a consumer, my standpoint is this product that Motosport sold me was defective. KTM and Motosport, on behalf of ***, There are to many variables, implies that there is a consideration that this product was indeed defective and that is simply being ignored. 
  

  Also this seat is marketed on the Motosport website as follows, KTM PowerParts Factory Seat.
  Custom designed seat for an uncompromising look.
  Resistant coating.
  Seat cover with transversely stitched ribs.
  Maximum grip with unrestricted freedom of movement.
  Standard seat height.
  Same seat height like the standard seat.

  A product marketed with a resistant coating and as an upgrade to the standard OEM offering should have lasted longer than 1 hr of usage. 

  Additionally, I filled a BBB complaint against *** and they failed to respond to the BBB. With this product not being warrantied, I have also filed complaints with the *** for how *** and Motosport have handled this matter.

  Motosport failed to take any consideration that the product I purchased was/is defective and aligned with *** to not warranty the seat.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order for some things I really needed for a race I had coming up. After which I browsed some more and found some parts that wouldve helped me but wasnt necessary however I still place the order since I hadnt spent much on my new quad. Well then I go on working on my quad and needed more parts so place two more orders and go on. I get stuff in the mail but its my last most orders so I call MotoSport. I was told some things was back ordered and some was delivered. Well after they investigated I was told that I was to have my things reshipped to me and I accepted. I was also told that some items that was back ordered was in stock now and should be shipped also. I go on and nothing comes so I call back in and was told nothing was told to me about that so I ask for a manager. The manager investigated and found my case to be true after seeing what the previous person told me and reviewing the shipment. She said she issued me reshipment of all my missing items and ship the back ordered which was now in stock. Well I received one part of the shipment but never got my very first order. I had placed a few other orders for parts that was necessary for me to keep racing since I spoke to the manager so once I didnt get the first half I call in and am told they never promised that and wont help me. They even told me I said I got those items when I never did. I sit and think about it and call back requesting to return what I ordered because I have no intentions on supporting a company as crooked as they are. They agreed to refund me for the second order I placed so I got labels and shipped it back. I got notification I should be refunded for it but havent received anything to my card. I just want my money back for my missing stuff as well as my returned items and Ill take my business elsewhere.

  Business Response

  Date: 03/26/2025

  Hi ********, 
  
  I took a look at both the orders you have listed. on 3/3 you talked with our **** then to a manager who went ahead and sent you replacement items for the missing shipment, You then called us back to state that more items were missing. Due to the dollar amount, we filed a claim with *****. ***** investigated both packages and stated they were delivered correctly which we advised you of and at that time informed you because of the result of the ***** claim, we cannot refund those items. I do see where you returned the replacement order that was sent, So i did go ahead and issue a refund for  $737.12. At this time we cannot issue any additional refunds as ***** is showing the packages as delivered to the correct address. We apologize for the inconvenience 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23113757
  
  I am rejecting this response because:
  I should have been refunded $944 I believe you all did not refund the *** box. I did tell the manager about these other items that wasnt received and was under the assumption it was coming with the other items. I have offered to upload footage of my property or anything needed to assist in an investigation. I have no intentions of doing business here anymore and once youve properly fixed this then I will not bother you all again.
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tires on March 19th and realized ****** populated the wrong address. Within 5 minutes of placing the order, I emailed their customer email address directly asking how to g about it, or if canceling was best. Also sent a message throught the contact on the website. Next day I hadnt heard anything so I called in and explained the scenario. Was told that there was already a shipping label, and that ****** may not allow an update on the address, but that he would find oput and place me on a brief hold. Came back, said he could update the adddress, that canceling was not necessary. I said great. Waited 3 days and hadnt seen any updates or recieved any emails about it being shipped. Logged in to the company website ansd checked my order and found a tracking number. Of course, they werte shipped and delivered t the old address. I contacted them and they did nothingh. Was rude. telling me "I should have done this or that" when not one of those things was told to me when I called. Ultimately said verbatim "Yea, our hands are tied when its been delivered already." I get it, people want free stuff all the time, but to have that stance with someone who already was a proven customer with 3 previous big purchases over the last two years was such a bad look. Told me to try ****** since they were the ones who populated the incorrect address.

  Business Response

  Date: 03/24/2025

  Hi *****, 

  I'm sorry to hear your experience wasn't satisfactory with us. A term and condition of using the ****** payment method is that we use the shipping address ****** has on file. Unfortunately we cannot change or edit this due to this being on the ****** side. We can look into cancelling the order in a short time frame or we can return the shipment to sender and reorder. Unfortunately you were past both timelines to be able to accommodate this when you contacted us. While i can definitely understand the frustration here, ****** should prompt you to check your addresses before checking out. I apologize for the inconvenience but We cannot offer a refund at this time. 

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23108174
  
  I am rejecting this response because: That is not why I have filed and your are clearly neglecting the point. At this point I expect nothing from you. I understand your response, but how was that not communicated with me in the two emails I sent, or the phone call I made? At this point, I do not even expect you to accept any kind of fault in anything, as you have clearly stated, especially since you do not know the conversation I had with Issa, your employee. My communication was less than 24 hours frm time of purchase, so respond with that instead of trying to infer that I sat and waited on resolving  issue. I communicated minutes after the purchase was made.But this is exactly why I am filing this complaint. So thanks for showing how you do business. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  just getting into motorcycling and ordered a jacket on-line that was much much too small. They are refusing to pay to return this like new itemsthat their site incorrectly represented. This "buy at your own risk" is an old, dishonest practice.

  Business Response

  Date: 01/22/2025

  Hi ****,

  I'm alittle confused by your statement. We have a return set up for your XXXL jacket, however, the label we provided for your return was at no cost to you. I apologize for any confusion you may have had but we do offer our free first exchange program where you can return for free and swap for a better size of the same value. Please feel free to give us a call and we can navigate you through the process. 

  Customer Answer

  Date: 01/31/2025

  I don't have any labels from you.  You did not have the item in a larger size. 
  
  Need my money back.
  
  **** ****

  Business Response

  Date: 01/31/2025

  Hi ****, 

  I have gone ahead and emailed you the label to make your return! once my warehouse inspects your return we can issue a refund. I hope this helps! 

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22801672
  
  I am rejecting this response because:  I have not received the return label they said they sent!!!  when did they send ?  Where?  
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 03/19/2025

  I NEVER RECEIVED ANYTHING FROM THEM

  Business Response

  Date: 03/19/2025

  Hi ****, 

  We're sorry for any confusion, you do need to return the item before we can issue a refund. we are not showing your return label being activated by you with *****. I apologize for the inconvenience once you return the jacket we will be happy to issue a refund. 

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22801672
  
  I am rejecting this response because: ONCE AGAIN... No sure why this is still going on.  They said they sent a return label for a free return and I said they did not.  Once again - I've received nothing from them to allow me to return the items.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 04/03/2025

  Hi ****, Not sure why you wouldnt be getting our emails! Please contact us and we will be happy to provide it to the correct email! 

  Customer Answer

  Date: 04/14/2025

  I had until today to respond and the day is not over.  I've not heard that they have agree to anything and I STILL have not received a prepaid label as I've now reported many times.
  
  **** ****

  Business Response

  Date: 04/14/2025

  Hi ****, We've attempted to send you the label a few times at the address linked to your BBB complaint as well as the one on your account. If you have a chance please give us a call so we can get it to you! 

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 22801672
  
  I am rejecting this response because:

   

  I'm unsure where we stand on this.  They said they sent me something to return the items and I said I did not get anything.  You asked me again and I responded the same.  I've not received any information from the company acknowledging their responsibility and authorizing a refund.  Please advise.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Motosport ran a sale on their website I purchased around 2000$ of products (39 items) in three different orders, all products were in stock and reasonably cheap, days after ordering I contacted them, and they told me they are not fulfilling any of my order except one partial order. Only three tires when I ordered 5 matching tires and zero of the 34 wheels. I spoke with a manger (a female) by the name of ****, she told me they can not honor that sale price or sell me any wheels for that price. They displayed false advertisement, and deceit as a company for displaying these sale prices and not honoring them, the items can still be bought and are still manufactured. I would like these orders to be fulfilled at the price that I have invoices for. Or reimbursed for the amount that I will have to spend to buy these items at retail price anywhere else.

  Business Response

  Date: 10/24/2024

  Hi *****, 

  I apologize but unfortunately we had limited quantities of product at the listed price and their were other customers who had ordered ahead of yours. you can view our terms  of service 3A  below or at the link provided regarding terms of the sale. At this time we cannot fulfill your order or provide you a refund for more then you paid. 

  3 Terms of Sale
  a. Availability and Pricing.
  All products offered for sale are subject to availability and we reserve the right to impose quantity limits on any order or reject all or any part of an order without prior notice. Prices for products are subject to change at any time, but changes will not affect any order for products you have already placed. Purchases are also subject to our price matching policy and sale items policy.

  **************************************************

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22464026
  
  I am rejecting this response because:
  Your policy states it may have the right to reject sale but not change prices or do so after a sale is final, my sale was final and some of these products are  still offered on your website for sale but not at the price I paid. I contacted raceline and those items are not being discontinued at this time.  You need to sale me those items for the price I have the invoice for.  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/13/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a chain and sprocket set around 7/27/24 ( order# m20558834 $470.44). Everything arrived on time except the chain. There was no notification of it being on back order until I had received the chain in the mail. Figured it was a small mess up and gave them another try. Order a collar for the bike ( order# m20751782 $47.52) around 8/8/24. While I checked out the delivery date was scheduled for the next day (paid $32 USD for overnight shipping). The part never came, Gave them a call only to find out it will be about 2-3 weeks before I can get the part. Don't use this business if you want prompt, correct, and up to date delivery.

  Business Response

  Date: 08/14/2024

  Hi ******, 

  Thank you for reaching out regarding your two orders. Unfortunately we are bound by our vendors for the Estimated delivery times we are provided for your parts. while i can understand backorders can be frustrating, when looking at our site, Make sure you see the Green check **** that says in stock! this will ensure we have it on the shelf ready to go! You can also always reach out to a gearhead to double check. I went ahead and waived the next day air fee you selected on your most recent order. On the other hand, If you find it some where in stock, we dont charge you any funds until your item ships, You can cancel your order if you find a competitor with inventory available for your needs. We apologize for the delay and hope you have a great day! 

  Customer Answer

  Date: 08/18/2024

   
  Complaint: 22135467
  
  I am rejecting this response because: was still charged the full amount (including the overnight shipping). Also, the website showed that the chain was in stock when I ordered it.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the product was ordered I was not informed it wasnt in stock and would be back ordered and not shipped until received. It has been 9 days and I have found and ordered the same item that will arrive Monday from a reputable company. I want my card charge refunded immediately and will never consider doing business with Motorsport.com again.

  Business Response

  Date: 07/10/2024

  Hi ***, 

   

  I'm sorry we didnt do a better job at communicating to you that this was on backorder. We did send a notification and notate this in your cart at check out. We cancelled your order per your request on 7/1 and didnt charge your credit card. we only charge for an item when it ships out. I hope you have a great day! 

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an item was sent to wrong address they keep leaving me on read and not helping with the issue I only want my money back

  Business Response

  Date: 06/27/2024

  Hi *****

  Im not exactly sure how you have been attempting to contact us regarding your package, but none of our contact types have the option to be left on read. you're welcome to email, call or chat us from our website and we'll be happy to look into your package and replace/Refund it for you. Please feel free to contact us during business hours from 7A-7P PST. Thank you. 

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tire was 12 years old when they shipped it. It was shipped directly to the tire shop and installed. The date was not noticed as the shop has never experienced that in over 30 years of business. When I contacted the company they said they don't check dates when they ship them.