Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After waiting 2 weeks past the "delivery date" the email response was "you ordered a print ready file, not a physical item. So nothing is being delivery to your address."The file looks like a child created it and it will cost me more to make something to hang on a wall than I've already spent to receive NOTHING BUT an emailed file.

  Business Response

  Date: 03/07/2025

  Dear *****,
  
  
  We are sorry for the confusion the product type caused. We humbly ask that the option for this is already on the product page. As our system processes hundreds of items at the same time and the processes are automated, it is a challenge for us to check each and every order.
  
  
  Upon checking, one of our agents has already processed a partial refund for your order. As digital items are non-returnable, we hope this shows our commitment to providing a suitable solution.
  
  
  You can also direct us at ******************************** if you have further questions.
  
  
  Sincerely,
  ************************

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items from Trending Customs and paid extra for front-of-the-line production. I also paid for express shipping, and my items were supposed to be delivered 2/7-2/10. Today is the 12th, and the tracking info they provided states the carrier has not even picked up the items. The company fails to provide any information about the items and says, "Rest assured it's being shipped." Still, days later, the tracking info states carriers do not have possession of the items. After looking online, I can see numerous complaints about the same issues. This company is a complete scam and needs to be shut down as soon as possible. They are prying on member of society looking to purchase personal gifts for loved ones. Today is the 12th at 2 pm, and there is still no status on my items that were supposed to be delivered days agoa complete scam.

  Business Response

  Date: 02/14/2025

  Dear *****,
  
  
  We are sorry for the inconvenience with your orders. We have checked that your order for the poster (with express shipping) was lost during transit, as explained in our conversation in the ticket, and we have refunded that in full. Your order for the wooden plaque was placed on February 6, which was 2 weeks past our cut-off date, therefore, we won't be able to guarantee delivery on or before February 14. The information about this can be found here: ***************************************************************************
  
  
  We humbly ask for your understanding that the estimated date of delivery can already be seen on the product page itself, just below the product title, so our customers will have an idea of when the item will arrive if placed on the current date. We can also confirm that this item (wooden plaque) is still in transit, and due to the large volume of orders in this period, the delivery time might extend more than normal. One of our agents also sent you a resolution for this issue. We would highly appreciate it if you could respond at ********************************************************.
  
  
  Sincerely,
  ************************

• Initial Complaint

  Date:01/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Trending Custom on December 9th. Never received any emails saying order was on it's way. It is now January 5th and still no order. Would like to find out what happened to my order.

  Business Response

  Date: 01/08/2025

  Dear ********,
  
  
  We are sorry for the confusion about your order. We have received your email and responded stating that you have placed an order for a Print-Ready File and not a Physical Poster. We have also included your order confirmation link in our response and offered you a solution. Kindly check the ticket number ****** for our offer.
  
  
  We will highly appreciate it if you could respond to our offer at ********************************************************.
  
  
  Sincerely,
  ************************

• Initial Complaint

  Date:12/31/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is an absolute scam. My order arrived several weeks late and absolutely incorrect. I have dozens of emails documenting the issues and they continue to ignore my request to speak to a manager or for a phone call. Not only is the design of the item incorrect but they only sent me half my order. Their only solution is to send another replacement of an already incorrect item, it's absolutely ridiculous. DO NOT BUY FROM THEM. Cheap low quality products and terrible customer service.

  Business Response

  Date: 01/04/2025

  Dear ******,
  
  
  We are sorry for the inconvenience and frustration caused by the issue with your order. We understand how you felt when the package took a while to arrive. We humbly ask for your understanding about the challenge of shipping out during the busy season.
  
  
  On another note, we have checked the replacement and there has been an issue in our system that caused only one of the replacement ornaments to be shipped out, and we would like to offer to ship out the missing ornament. Kindly respond to us at ********************************************************.
  
  
  Once again, we are truly sorry for this inconvenience.
  
  
  Sincerely,
  ************************

  Customer Answer

  Date: 01/04/2025

   
  Complaint: 22749674
  
  I am rejecting this response because: I have already rejected their response to send out a replacement order. 1. The half of the order I DID receive is not what I originally ordered and it's of terrible quality. 2. It's WEEKS past when I needed the order originally and I have absolutely no use for it now. The only resolution I will accept is a full refund.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/11/2025

  Dear ******,
  
  We are sorry you do not want to receive the missing item. One of our agents has already escalated this to our manager and we will be sending a follow-up email regarding this issue.
  
  If you have any questions, please don't hesitate to message us at ******************************** so we can further assist you.
   
  Sincerely,
  ************************

  Customer Answer

  Date: 01/11/2025

   
  Complaint: 22749674
  
  I am rejecting this response because:
  I have not received any further communications. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered a **** gift for my grandmother from this company BEFORE thanksgiving. the company sent a tracking number a few days later. That tracking showed package never moved. i got an email stating the carrier forgot to scan in my package but to rest assured its on its way. i contacted the company after ten or so days and they told me via email the package was lost by carrier. they included a new tracking number in that email and almost ten days later the package AGAIN has not moved. it says label created. **** awaiting item i sent another email very upset and they offered a 10% refund. this morning when the tracking STILL shows the same exact thing i emailed letting them know i want a full refund and will order a gift else where. I am awaiting their response but i dont have high hopes for any resolution unless i receive my refund in full. absolutely disgusting to take peoples money especially during holiday season. waiting a month almost for a package is unheard of. i will dispute with my bank if no refund or package is received by tomorrow.

  Business Response

  Date: 12/28/2024

  Dear Koralynn,
  
  We are sorry it took a while for your order to arrive. We have encountered issues with the carrier during this busy season and we made the step to prioritize the shipping with a new tracking number which was provided in an email sent to you. We understand it is frustrating to wait and to see the slow updates on the shipping status especially since this is a gift and the event is fast approaching.
  
  We continuously coordinated this with our team to push the delivery faster so it could be received before Christmas, and upon checking, it was delivered last 12/22, you can check it here: ********************************************************************************. And as compensation, we have also provided a 10% refund, as promised.
  
  If you have any questions, please don't hesitate to message us so we can further assist you.
   
  Sincerely,
  ************************

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ornament for my granddaughter's first Christmas on November 28th. I received a tracking number and 10 days later there was no movement on this. I have reached out numerous times to this company with no resolve. I filed a claim through ****** as this was how I paid for this item. Trendingcustoms came back with a new tracking number which again has no movement. At this point I just want my money back and will never do business again with ********** from 12/13/24 Begin forwarded message:On Friday, December 13, 2024, 10:59 PM, ************************ ********************************** wrote:Hi *****,I hope you are having a great day! I'm *** from ************************. Recently, we've received a notification that you opened a claim against us about an (Item not received) with us - CUSTOMALL *******. I've checked your order and see that you made an order on our website (Order #TRV31092060). Here are your order details: *************************************************************************************************** According to our records, it's still in transit, here's the shipment details: ******************************************************************************** Kindly let us know if you need any assistance, and we'll be more than happy to help you out. Hope to hear from you soon. Sincerely,*** 247621:2762905

  Business Response

  Date: 12/28/2024

  Dear *****,
  
  
  We are sorry it took a while for your order to arrive. We have encountered issues with the carrier during this busy season and we made the step to prioritize the shipping with a new tracking number which was provided in an email sent to you. We understand it is frustrating to wait and to see the slow updates on the shipping status especially since this is a gift and the event is fast approaching.
  
  
  We continuously coordinated this with our team to push the delivery faster so it could be received before Christmas, and upon checking, it was delivered last 12/23. And as compensation, we have also provided a 10% refund, as promised.
  
  If you have any questions, please don't hesitate to message us so we can further assist you.
   
  Sincerely,
  ************************

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product was supposably shipped on 11/26 and my credit card was charged at that time. It says it arrived in ************* facility on 12/3/24 and was pending. So today 12/10/24 I called the post office to see what the status of the package was. They stated that the package was never actually scanned anywhere and these were all auto generated steps in the deliver. I just want my money refunded at this point .

  Business Response

  Date: 12/28/2024

  Dear ********,
  
  
  We are sorry you have been waiting for your order. Upon checking, your order was placed on 11/26. Since our products are customized, they will need time to be produced as compared to ready-made items that can be shipped the same day. The order followed the estimated time production and shipping time stated on our shipping policy here: ******************************************************.
  
  
  It was also marked as delivered last 12/11, which was within the timeframe given for your order upon checkout.
  
  
  If you have any questions, please don't hesitate to message us so we can further assist you.
   
  Sincerely,
  ************************

• Initial Complaint

  Date:08/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not receive package.

  Business Response

  Date: 08/19/2024

  Dear *******,
  
  We are truly sorry you still don't have your order. Upon checking, we are awaiting your response if you have done the steps we suggested in locating your package, as well as also asking your local post office if they still have your package since they have already marked it as Delivered In/At Mailbox. We are also coordinating this with our shipping team for further investigation.
  
  Kindly respond to us at ******************************** so we can properly assist you further.
  
  Looking forward to your response.
  
  Sincerely,
  TrendingCustom.com

• Initial Complaint

  Date:08/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product on 7/26/2024. Took my money. Stated that they would send me a tracking number. I reached out to the company on 8/11/2024, stating that I have yet to receive a tracking number. The immediately sent one. The tracking number has not scanned the product in. Been a significant amount of time and no communication, no movement, money grab. The economy is tough enough but to take hard earn money is not okay.

  Business Response

  Date: 08/14/2024

  Hi ******,

   

  We are truly sorry you still have your order. Upon checking the screenshot you have submitted, you have placed your order from CustomFeeling. We hope you understand that TrendingCustom.com is not in any way affiliated with them. 

   

  Kindly contact them via their customer support *****************************************, to inquire about your order.

   

  We hope this goes well. Please advise if we can be of any further assistance.

   

  Sincerely,

  TrendingCustom.com

• Initial Complaint

  Date:07/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a custom tumbler May 30th for a fathers day gift. The original arrival date was supposed to be no later than June 18th. Contacted the company due to not receiving item and they only offered a 10% refund of my order or a replacement. I accepted the replacement, it was supposed to arrive by July 9th. I have yet to receive the item and the tracking details have not moved. I truly believe this is a scam because so many people have the same complaint.

  Business Response

  Date: 07/11/2024

  Hi *******,
  
  We are truly sorry you haven't received your order until now. We hope you understand that your original order was declared as lost in transit by the carrier. As much as we want to, we do not have control over these issues. We have offered a replacement for your original order, and the replacement will have the same timeframe as your original order as our items are customized and will need a certain amount of time to be produced, packed, and shipped.
  
  Upon checking, the estimated delivery date given when the replacement was offered was between July *****, as shown in the photo we have submitted. We understand it is frustrating waiting for your order especially since this is for an event that has passed. We hope you can give it more time for your package to be sent to you. We can assure you that we are continuously coordinating this with our shipping team to provide new updates on your shipment soon. You can also track your replacement using this link: **************************************************;We also want to offer you a reimbursement of your shipping fee for this inconvenience.

   

   Once again, we are truly sorry for this inconvenience. We will update you via the ticket assigned for your replacement about your tracking status. You can also reach back to us at ******************************** if you have further questions.

  
  Sincerely,
  TrendingCustom.com