Business ProfileforOhana Depot

We placed an order with the company working with rep by the name of ***** ******************************************** on Dec 17th for several pcs of outdoor furniture. March 28th we switched out the conversational pcs for a diff item PN7011 and was told that it will take a several months before it is ready due to the late change and to avoid split shipment charges and discounts it would be best to ship ALL the items ordered together. We were ok with that. We called ***** on 05/09 and told her we have an event coming and we will split the shipment so we can get all of the pcs except for the PN7011 since that will not be ready until middle of June. We paid the $250 for the split cost. The next day, today 05/10, we receive a call and then an email from ***** saying the PN7011 is available now (another customer who was ahead of that ordered the same item changed their delivery date so it is now available for us to take delivery of) and it will be shipped out all in 1 shipment with the other items. The only things missing will be the covers. I asked if we could get the $250 refunded since it is no longer a split shipment, the answer was no since its still considered a split shipment due to the covers no being shipped and it was a courtesy they were doing to give us the item that was cancelled by another customer. Enclosed are all the email correspondence. We asked ***** to keep the covers because that does not cost $250 to ship. She then stated that it was a bulk discount she was giving us before...which is not what was said. We were told it the cost of the SPLIT SHIPMENT which is no longer the case since everything is being shipped TOGETHER as 1 shipment! In the email dated Mar 28th at 5:06pm it states "Also, we wanted to let you know that, if we split your shipment you will have an additional cost of $250.00. If we ship everything together when your custom bistro set becomes available, the additional cost will be waived."