About

Local BBB:

BBB Great West + Pacific

BBB File Opened:

6/10/2009

Business Started:

10/1/1999

Business Started Locally:

7/1/2004

Type of Entity:

Sole Proprietorship

Alternate Names:

Ink-4-Less

Ink4Less.com

Ink For Less

Ink Four Less

Ink 4 Less

Business Management:

Mr. Tim Justice, President

Licensing information

Additional Information

Refund and Exchange Policy

Replacements:

The majority of ink and toner cartridge issues can be resolved with simple troubleshooting procedures, which can be found on the Ink4Less FAQs page. If you do not find a solution through troubleshooting, please contact Customer Service for assistance so that a determination of whether or not the product is defective can be made. If we cannot resolve your issue we will gladly send a replacement at no charge.
Ink4Less.com provides a (1) One-Year warranty for Compatible and Remanufactured cartridge replacement. Genuine OEM cartridges are warrantied by Ink4Less for the first 30 days from date of purchase. If there is an issue with any OEM cartridge after the 30 days, the customer must contact the original (OEM) manufacturer for any possible extended warranty coverage (see OEM cartridge packaging for warranty information).
If you need to replace a defective product, the returned item must contain no less than 60% of the original ink or toner content and be within warranty timeframe as stated above. Replacements are for the same product, same condition and same brand.
If you need to replace a product, you must request an RMA (Return Merchandise Authorization) number first before returning the defective item. Products returned without an RMA number will be refused and returned to the sender at the sender's expense.
Ink4Less.com will ship replacement products at no cost via USPS Ground, UPS Ground or FedEx Ground shipping service. If you require replacements shipped overnight or via other express shipping service, you will be responsible for all shipping costs. Ink4Less.com will provide a free shipping label or issue a "call tag" for return shipping of defective product.
Exchanges
Ink4Less.com provides a (30) thirty day warranty for product exchanges, including all OEM, Remanufactured and Compatible products. If you need to exchange a product the item must be returned unused, unopened and within warranty. You will need to ship the product to Ink4Less.com once you have requested an RMA (Return Merchandise Authorization) number. You must provide customer service with the product part number you would like in exchange, before the RMA number can be issued. If there's a difference in cost, a refund or additional charge will be applied based on your original method of payment.
Products returned without an RMA number will be refused and returned to the sender at the sender's expense. The customer is responsible for return shipping charges and insuring the shipment in case it is lost or stolen during transit.
Returns
At times you may choose to return a non-defective item to Ink4Less.com. On all returns, we will refund you the price paid for the items returned. The original shipping charge will not be refunded unless Ink4Less.com made a mistake with your order. The customer is responsible for all return shipping and insurance charges, and accepts all risk of loss for the return products during shipment.
Ink4Less.com provides a (30) thirty day warranty from original order date for product returns. If you need to return a non-defective item for any reason; the item must be unused, unopened and in "as new" condition. OEM products are also limited to 30 days on returns.
If you need to replace a product, you must request an RMA (Return Merchandise Authorization) number first before returning the defective item. Products returned without an RMA number will be refused and returned to the sender at the sender's expense.
We cannot accept returns of certain items for a refund, including:
Any product that is returned more than 30 days after original date of order
Any product that is not in its original condition, is physically damaged, or is missing parts
Any photo paper supplies that have been opened, printed or used
Any clearance products (e.g., refurbished, new and opened box items)
Restocking Fee
A 20% restocking fee will be applied to all returns for refund if the return is the result of customer error, customer replaces printer or product is no longer needed. Shipping charges are non-refundable.
Canceled Orders or Shipping Address Errors
Canceled orders must be received by telephone before 12 p.m. PST. Order cancellations received after 12pm are too late to stop shipment and will incur shipping fees. Email requests to cancel orders cannot be accepted — you must phone in all cancellation requests. For refused packages or returns due to incorrect address, action, inaction or absence of the recipient, we will refund the order total to the customer's original form of payment, less shipping charges.

Business Categories

Printing Supplies, Office Supplies, Ink Cartridge Refill, Toner Cartridges, Copier