Business ProfileforAffinity Property Management, LLC

The management of Affinity and their properties is utterly incompetent. My apartment flooded from the floor up due to environmental factors, and I was relocated to a unit that had prior rodent damage throughout and was extremely dirty with dead flies covering every single smoke detector. The maintenance staff expressed dismay at our placement there, noting plenty of other available units. Management also refused to process a claim for movers who damaged a 75" TV. After several months in the new unit, a water leak developed in the master bedroom. The property manager, ******, threatened to charge us, alleging we caused the leak. The head maintenance person, ***, refused to stay on-site, citing other commitments, despite severe water damage to the bedroom carpet and affected wall. No dehumidifier was provided, and the wall remained unrepaired, with moldy carpet. Upon move-out, we were unjustly billed for "pet dander on carpet" in the master bedroom. I meticulously documented the apartment's condition and promptly contested the charge, citing damage from the unaddressed leak. Despite exceeding the deposit return timeframe, attempts to contact Affinity have been futile, with Twin Creeks claiming no responsibility and advising that it is in Affinity's hands. Dealing with this company has been a complete nightmare.

Hi *******,
Wed like to apologize for any negative experience you may have had during your time at ***********. Our team strives to provide excellent customer service and ensure that all of our residents feel satisfied with an enjoyable living experience. We would like to connect with you regarding the elements of your move-out and would love nothing more than to resolve the concerns you have shared with us. 
Should you like to discuss your feedback further, please reach us at ************. Feedback, such as yours allows us to improve our customer care. Thank you.