Complaints

This profile includes complaints for Guardian Real Estate Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Guardian Real Estate Services, LLC

  760 SW 9th Ave Ste 2200 Portland, OR 97205-2585

• 

  Guardian Real Estate Services, LLC

  373 Catron St N Monmouth, OR 97361-1509

• 

  Guardian Real Estate Services, LLC

  900 SE Park Crest Ave Vancouver, WA 98683

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  90 days of unresolved repairs to window , sliding screen door, and access denied through Resident Entrance . Numerous emails numerous contractor visits problem is now worse with defective window sache and bent screen door . It appears to be a code design issue that management will not admit to and pay to fix properly since covered by warranty . The denials and 6-7 visits by repair men is unacceptable and illegal as to ******* 30 day repair LIMIT. . I cannot afford to pay myself and then deduct from rent . The lax and cavalier response by management is negligence. ***** Property is *************** property development and manager

• Initial Complaint

  Date:06/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment complex violated my civil rights. They are also now seeking more money from me through a credit reporting agency. They are in the wrong 100 percent and it is unfair for them to take advantage of me. I was a good tenant for nearly 8 years.

  Business Response

  Date: 06/21/2024

  We apologize that you were not satisfied with your tenancy at the ********************. We appreciate and value all resident experiences. If you would like to discuss this matter further, please reach out at ***************** or **************.

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21801433
  
  I am rejecting this response because:

  Leaving your number and email is not sufficient, we talked about this and you refused to work with me.

  I know the email and the phone number I lived on the property nearly 8 years. I also added photos here to show the state I left the apartment. Also the amount of time I lived there there was little to no wear and tear. The manager himself ****** said my carpets were emaculate when he came in for an inspection a few weeks before we moved. In addition to this my rights were violated. I was not given the proper paper work for example I never received an itemized list of anything I am being charged for. In **************** that is required by law. There for you owe me per the law. 

  I also gave proper notice of moving out. ( You are saying I did not but I did). I just did not have the move out date because I was waiting on the on my new place to be ready and it kept getting moved out further. So I am not responsible for rent when I was not even living there. 
  I send you the form and you kept changing the dates and telling me to sign it. Why would I sign a document that you doctored up? 

  This is a case of cooperation greed. Against a single mother. 

   

  Sincerely,
  
  *******************************

  Business Response

  Date: 07/09/2024

  We are making adjustments to the move out charges to remove the cleaning fee of $110 and the damage fee of $116. We are unable to remove the November 2023 rent charges due to the required 20 days' notice not being received until October 23, 2023, for what was attempted to be an October move out. Pursuant to Washington law the termination date must be the last day of the month and the notice must be given 20 days before the end of the month, otherwise tenancy continues until the end of the next month. 

  We will mail you a revised move out statement and notify any collections of this change. 

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 08/08/2024

  This complaint was not resolved.  Someone from the apartments contacted me and told me they would remove the cleaning fee and the counter top fee. This did not happen. They lied and told me what I wanted to hear. I contacted the collection agency they sent me to and they were not contacted. Quail Run are liars.  I want the complain to go back to unresolved. 

  Business Response

  Date: 09/10/2024

  On 7/10/2024 we received the following and considered this matter closed. Please notify us if anything further is needed.

   

  Message to the Business on Wednesday, July 10, 2024
  ****** ********
  Guardian Real Estate Services, LLC
  PO Box 5668
  ******************
  
  
  Dear ****** ********:
  
  This message is in regard to a complaint submitted to BBB about your business on 6/4/2024 by ****** *********.  This complaint was assigned ID ********.
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint.  After forwarding the consumer your response, the consumer notified our office the matter is resolved.  Therefore we have closed this case accordingly.
  
  Thank you for your cooperation in this matter.
  
  Sincerely,
  
  ******* P 
  Resolutions Consultant
  
  
  ********************************************************************
  
  MESSAGE:
  
   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********
  
  BBB would love to hear about your experience with our service. Please click here  to tell us how we did. 

  Customer Answer

  Date: 09/15/2024

   
  Complaint: 21801433
  
  I am rejecting this response because: They are lying. They keeps saying they are taking it off my credit report. But they have had months to do so and they are also supposed to give me double my deposit per Washington state law because they never provided me with an itemized bill of these charges. They also lied and said they were going to take this money off my credit report as well as credit my deposit towards this debt but they still have not and the number they have me to call is now disconnected.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 10/31/2024

  Guardian Management no longer manages this asset. FPI Management will be taking it from here. 
   
  In researching all documentation, it looks  as if this has been resolved. I see that in conclusion Miss ********* was notified by Guardian: We are making adjustments to the move out charges to remove the cleaning fee of $110 and the damage fee of $116. We are unable to remove the November 2023 rent charges due to the required 20 days' notice not being received until October 23, 2023, for what was attempted to be an October move out. Pursuant to Washington law the termination date must be the last day of the month and the notice must be given 20 days before the end of the month, otherwise tenancy continues until the end of the next month.  
  We will mail you a revised move out statement and notify any collections of this change. 
  As well, written correspondence from Andor Law stating that the rent charges and outstanding rent balance were correct. 
  Please correct me if I am wrong. It looks like Miss ********* is disputing the final resolution and is wanting the bad debt removed from her credit. Please confirm that I am understanding this correctly.
  No Guardian correspondence aligns with Miss *********** final comments. I did not see a promise that the debt would be removed from collections. 
  It is standard business practice that all bad debt be turned over to collections after 30 days.
  

  
  

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 21801433
  
  I am rejecting this response because: The property placed the "cleaning fee" and the "damage fee" on my credit report fraudulently in the first place! I should have never been charged for either, I also never got my deposit back because they decided to charge me these fees, I also never received an itemized bill for these items ( that is required in ****************) There for the property actually owes per per the law now double my original deposit. The rent portion is separate from this, however. I did give my notice well within 30 days and they are trying to take advantage of the fact that I did not fill out their form they kept changing and wanted me to sign that they kept changing the dates. 

  Now all of this is on my credit report and incurring interest

  They said they were going to remove the fees and give me my deposit back because they know they I have pictures but it remains on my credit report! Yes I am trying to now get it off my credit repot because even if they took the cleaning fee and damage fee off  and its still on my credit report! 

  They are just trying to drag this on and on and act brand new! This is very stressful to have on my credit as I was trying to buy a house this year and have been dealing with this for an entire year now unresolved because this large company vs a single person. They have violated my rights and are bulling by trying to "steal" my money and make me feel small and helpless. 

  If they want to call me directly and resolve this once and for all they have all my contact information including my forwarding address they have had weeks before I even moved out, 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and several other tenants keep getting these resident ledgers for attached to a notice of for cause evictions claiming that me personally owe an outstanding balance of almost **** dollars. Guardian management runs my apartments. They haven't been into fix any of my maintanence requests because they claim not to have received them. I have holes from rats that hasn't been patched up. No body in the office ever seems to know what is going on. And these ledgers are sent out at such random times. And they don't even try to talk with me about it. Csc won't even help because guardian management refuses to issue the documents needed to get assistance even paying anything I some how owe. I have receipts for every time I had to pay rent and several times it claims that I didn't pay when I have proof I did. There are at least half the apartments that are dealing with this as well. There was a lady that worked for them that was taking rent checks from tenants and cashing them and spending the there rent money on herself. Guardian management landlord even told me she has no idea how to read them or what they mean her job was threatened if she didn't send the notices out. Something needs to be done about this corrupt company

  Business Response

  Date: 12/18/2023

  Guardian Management takes resident work orders and operations seriously. We have a preventative maintenance program in place for pest and rodent control, we take preventative measures monthly and treat units accordingly when work orders are requested.
  

  We do not have an open work order from the resident for pest issue inside or outside the apartment as mentioned in this complaint. We do have a work order for the missing screen and will issue notice of entry to replace the screen and address any holes in the unit and address any pest issues as described in the complaint.
  

  We have not received any complaints of fraud with employee(s)taking resident rents, this would be researched by accounting, bank and police and investigated immediately. We do not accept cash at the property, and we encourage residents to pay rent through their portal which gives resident access to their ledger and rent payments at all times. We have held workshops at *************** to offer residents assistance with accessing their online portals and are available for one-on-one help if needed. We will also provide the resident with a copy of her rent ledger for review as requested in the complaint. 

  We will be sending the resident copy of ledger along with inspection notice and have scheduled the pest control vendor to come out to the unit this week. 

  Thank you,

  *********************

   

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in one of the companies properties, Cornerstone Apartments. I moved in beginning of June. The moment I move in I notice we have a 25 year old barely working a/c, which eventually blew out the breaker in the middle of the night and nearly electrocuted my boyfriend. They replaced it with another 25 year old a/c and said if I wanted a new unit Id have to pay more. These units shouldve been replaced 15 years ago, theyre dangerous, and I shouldnt have to pay more for safety. The bathroom sink was leaking and the kitchen one sprayed us in the face when we turned it on. A k*** on my stove was missing. My shower water runs weirdly cold when I have my own in unit water heater and they wont check it. Never looked at or replaced the plug that blew out too. I have found more than one silverfish on my balcony and one in my bathroom. And now my washing machine is leaking all over my apartment suddenly. They take days to a week to respond to these issues and maintenance rarely comes when expected. This place is an unfair mess. The management does not do enough and the tenants deserve better. Not to mention the roofers are throwing their trash all over our balconies. Ive found ******************* nails, wood debris, and beer bottle caps all over my porch because of them. Its not safe at all.

  Business Response

  Date: 07/28/2023

  Hello,

  Thank you for sharing your concerns.  I apologize we fell short of expectations.  I went through the work order history on your account and it appears most of the items mentioned were addressed, including the replacement of your water heater.  In regard to silverfish, I am working with the manager to set up a pest control inspection and treatment as necessary.  I will also be reaching out to the roofing vendor about your concerns.  The work will be completed in the near future and in the meantime, I will request they take more care with removing debris.  I did not see any service requests for the washer and will follow up on that, with the onsite manager.  Although short a maintenance tech for a short time, the position was filled and you will see improvement moving forward.  I hope we've addressed your concerns efficiently but if anything was overlooked, please contact the office right away so we can make it right.  We appreciate your residency and thank you for choosing Cornerstone.

   

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to be on the waiting list at a property this company manages in ******* *******. I've been on the waiting list a few years now. I've contacted the manager through out the years to see what my position is. Upon our last conversation maybe two years ago, the manager informs me that the property waiting list is adjusted to make people with the lowest income go to the top of their list. At this time my income was only about 700 dollars. I'm low income myself with children, disabled children at that. She informs me that the eating list is based off income and not when you actually applied yourself to the waiting list. Which makes no entire sense if every person is low income who applies. She informed me that corporate sees the emails and that's their rules. So last month I decided to contact management, this company, to answer the questions I had. First the lady who answers for the business doesn't know any information about seirra verde apartments and directs me to *****. Operations manager. When he contacts me I inform him of the same issues and try to get understanding of how the waiting list is based on lowest income and amount of time being on the list. He said they would be cleaning up the waiting list etc etc. I haven't heard back yet, since they are cleaning it up since I contacted them about it, but I can argue that me and my children should be first since I have three disabled children and were low income our position should matter and how long we've been waiting. I'm not in a rush to move there at all but this seems unorthodox and discriminatory aganist people of lower income . I will like the business to understand what's going on here.

  Business Response

  Date: 09/06/2022

  September 6, 2022
  
  
  ***************************
  316 ****************************.
  *******, **  85326
  Email:  ***********************
  
  Re:  ******************** List
  
  Dear ********,
  
  I am in receipt of your complaint to the Better Business Bureau regarding our Waiting List policy at *********************** in *******,*******.
  
  Our Waiting List policy to offer the next available apartment to persons in the order of application and qualifications in the order of income of Very Low income, Low income, and then Moderate incomecomply with the ********************** program.
  
  Your position as of today for a 2 bedroom apartment is #** and your income places you in the Low income category.  There are currently 7 Applicants on the Waiting List in the Very Low category that take precedence over anyone that applied at any time in the Low income category (yours).
  
  In addition to the position on the Waiting ***** Sierra ***** has a very low turn-over rate.  In the last 12 months, we had only 2 apartments that turned over (Resident moved out of and a new Resident moved in from the Waiting List).
  
  I hope this clarifies our Waiting List policy.
  
  Sincerely,
  
  ****************************
  Senior Living Director of Operations
  Guardian Management, LLC

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm so done with ****************************** in **********. *********************** is a terrible office manager. She's a misogynist who believes everything men say, and believe nothing a woman says. She has supported and defended a sexual predator who is an employee, who has now been promoted. I filed a complaint against landscapers and instead of handling the complaint and making it right, I got a 10 notice of non compliance for interfering with management ability to do their job. That is BS. The landscapers said I screamed at them, which I did not. I called them out for violating what they had already been told, and received some bs response and told him that was weaponized incompetence. Well men really don't like being called out by women, so they lied to ****** to save face. And ****** just ate it up like it was butter. Never once handled my complaint or tried to make it right, but sure did jump at the chance to give me a notice. She lives to terrorize women. It is disgusting. Sept 2021 during an inspection, a note was made that I needed repairs. She stated she had 30 days to get it done. It is now June 2022, and it is still not done. If I had been a man it would have already been done, of that I'm sure. I have lived here for 5 years and have watched very closely. She targets certain people, while letting others do whatever they want. My neighbor is allowed to smoke in her apartment and her cat is allowed outside, because she's friends with the sexual harasser. How convenient. Others in community are facing eviction because of their cat going outside. Hmmm. Oh and ****** needs to be fired. I had been waiting on legal help on how to claim my expenses, but never got that help. So this is your notice, I am recouping my costs from their BS by not paying my final rent. This is the only acceptable resolution to everything I have endured living in this property. All the issues and the horrible treatment I've received has almost cost me life. I'm done.

  Customer Answer

  Date: 06/27/2022

  Company contacted me directly and we came to a resolution that works for everyone.  No further action needed.  Thanks!