Complaints

This profile includes complaints for Income Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Income Property Management

  1800 SW 1st Ave Ste 220 Portland, OR 97201-5326

• 

  Lovejoy Station

  1040 NW 10th Ave Office Portland, OR 97209-3452

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ***************************************************** from October 2019 until August 8, 2024. This is an income based townhome, and I consistently paid my rent on time monthly. After I moved out, the company has attempted to charge me excessively for damages they claim I am responsible for. I was aware of the state of the unit when I first moved in and took pictures at the end of my residency. Correspondence with management was in paper form and verbally. I am being unfairly charged for situations out of my control, especially due to the length of time I lived there. Periodic inspections showed that I maintained the property at acceptable levels. Closet doors and living room window shades were taken by the maintenance person (******) shortly after my move in. I do not feel obligated to pay for these items this length of time later. Reported damages are falsely represented (such as chipped kitchen counter - this was chipped when I moved in and was not repaired when I moved out). I have proof of payment of the first 8 days of August that I have been accused of not paying. The property was not well maintained or safe for visiting relatives, especially children. I was a good tenant, and spent quite a bit of time assisting other residents to keep the property clean and to follow the rules. Many other residents have similar complaints to mine. I am a single father raising my daughter and expect to be treated better than I am. Now that I am a homeowner, my main goal is to be reimbursed appropriately and for the people living in the complex, some of whom are my friends, to receive fair treatment as well. I truly do not want to see this go to Collections which will harm my hard earned credit.

  Business Response

  Date: 10/25/2024

  We have reviewed this resident and unit file and previous communication, and we will reach out today via email. We are able to revise the final accounting to remove tub and resurfacing charges. Please see attached for documentation.

  Thank you,

  Income Property Management Co.

  Customer Answer

  Date: 10/27/2024

   
  Complaint: 22392968
  
  I am rejecting this response because: the maintenance man ****** took the closet doors and kitchen and living room blinds when I moved to the unit. I did not have a device able to take pictures at that time. The bedroom door with the crack and white patch was in that condition when I moved in. The carpet on the steps was also in that condition when I moved in. I had a rug that covered the living room in its entirety. I had no dogs, so no responsibility for the reported damage (urine). I did not have a cleaned unit at the time, which I reported verbally as that was the only means of communication in the beginning. When I moved out I was told by the maintenance person not to worry, as the unit was going to be reburbished since I had lived in it for a number of years.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/31/2024

  Hi *******,

  To ensure this is resolved with the proper individuals, please contact us directly at ************************** or at ***********************.

  Best Regards

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 4-5 months we've been dealing with our downstairs neighbors smoking cigarettes/cigarillos/cigars INSIDE their apartment. It seeps up through our floorboards and under our sinks, and instead of taking care of the problem by either fining these people, moving them to another unit or evicting them, our management continues to allow them to puff their cancerous smoke in the building, ruining both their unit AND ours with the acrid smell. Not to mention that both of us are sensitive to tobacco smoke, and it's likely the cause of a recent *********** visit. It's gotten ridiculous, all the landlady and her ***** (who almost KILLED our cat today by slamming his neck in our balcony door) do is walk in, claim they can't smell anything, and leave. These people leave their window open and we can smell it on our balcony, which is just above their kitchen window.Everyone else I know takes their smoking and cigarettes off property, some people have even received a fine for just having a snubbed out cigarette **** in their trash can, meanwhile these people who only moved in a few months ago just get to get away with it for free. When I moved in, two warnings was the limit before someone was removed/evicted from the premises for smoking, but now we're giving fines to everyone but these people because we're playing favorites?We just want to be able to breathe. We want to be able to walk I'm and not have to worry about smelling awful, acrid tobacco smoke in our apartment. I don't think it's a very hard thing to accomplish, but our current property manager certainly does. Not sure why we're giving these people special treatment for something that could and will very likely get someone or their animals sick. It's gross negligence. I want it fixed but ACTUALLY fixed, not just a stupid piece of paper on my door saying 'UuUuUhHh We CoRrObOrAtEd YoUr StOrY' while WE continue to catch lungs full of tobacco smoke that isn't even ours. We've made MANY complaints about it.

  Business Response

  Date: 03/11/2024

  Dear *****,
  
  I am disappointed to hear that your experience has not met expectations. We set high standards for ourselves and our goal is to ensure that all residents enjoy their homes, although on occasion limitations out of our control can prevent us from providing a satisfactory outcome to all residents. It does appear that you have placed several formal complaints with the manager onsite regarding smoking. Our site manager has investigated each incident and responded to your complaints. I understand that the outcome of the investigation has left you unsatisfied. I assure you that we have handled every concern promptly and taken action appropriately however, we are not able to corroborate the complaints. Please understand that we are bound by the legal processes and we cannot terminate a residents lease based on the sole word of another resident. I would like to opportunity to further address your concerns, and our team will reach out to you directly to provide you with an option to transfer into another unit as one becomes available, or move without any lease penalty. Our residents happiness is very important to us, and retaining your valued residency at Orchard Park is high priority.

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I TRIED to start a business before I moved into my apartment. I was turned down by the **** That was the end of it. I forgot about a website I created years ago and no longer have access to. ****** won't take it down. So, I'm being evicted for running a business that doesn't exist.

  Business Response

  Date: 11/30/2023

  Mr. ****, 

  We understand your frustration with this situation, and we want to work with you to resolve it. To clarify, you are not being evicted. It's been requested to remove the address of Vibrant from association with the business, as it is creating a conflict with outside agencies. We are currently working on trying to resolve this with you. Please reach out to us directly to continue resolving this. 

  Best Regards, Income Property Management

  Customer Answer

  Date: 11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well where do I start! Since moving in here it began good. But soon as the new onsite manager moved in next to us is when are personnel h*ll started! In the 8 months she has been here are request to get things fixed have been denied! Seems the only one to be able to have things fixed is the new manager! New fence, new garbage can spot, then the new back yard fence! Followed by the lights which that been placed up on her patio which are so bright we havent slept right since! Also the cops have been here 2xs on domestic disturbances calls! And there noisy. We havent been able to really use are patio due to the amount of smoke that comes from there back patio cigarettes and pot smoker! Cant even leave are slider door open otherwise the smoke comes right in!! Between the no security to stop the damage to things here and the manager just doing what she wants! I think we have been living like hermits for the last 9 or 10 months! Im thinking we are due some pay backs! We have been treated unjustifiably wrong! And I believe its time for some legal action since we keep being the joke of stone creek! Maybe its a white thing? Idk? And we are being forced to sign a new lease or get out or pay even more rent!! I want some money back to get away from here!! Obviously there is somethings that matter on if or when you get things done or if your property gets damaged here!!

  Business Response

  Date: 11/03/2023

  Dear ************;*****,
  
  Firstly, I apologize for any frustration and inconvenience youve experienced. We take great care to ensure that our residents enjoy their living experience at Stone Creek Duplexes.
  
  
  Our residents enjoyment of their home and our community is important to us. All complaints are investigated thoroughly to ensure that all residents are following rules and regulations of the lease agreement. Per the smoking policy, smoking is permitted on the exterior of the property, porches, patios and yards. I have not been able to locate any correspondence to our office to report your concerns over the smoking, noise, damages to things, or the lights on the patio that you mentioned. If you would like to discuss these in detail so we may further investigate please feel free to reach out to our office.
  
  Ive looked into your lease agreement and it appears your lease expires on 12/31/2023. Your lease renewal offer was sent out on 9/29/2023 offering another 12-month lease term with no increase of rent, or an option to convert to a month-to-month term, with an increase reflecting a month-to-month rate. The renewal offer is consistent with all offers made to residents who have a lease expiring and whose rent is currently at market rate. The increase for month-to-month option is compliant with the ****** law.   
  
  

• Initial Complaint

  Date:09/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting out ********** Apartments unit ********************************************************** I moved out on June 11th, 2023. The deposit I put down is $1549. I let them know on July 14th, 2023 what my current address was. I have not received my deposit back, or an explanation in writing concerning why I am being denied the return of my deposit. I was overcharged on my water/sewer/trash bill for the month of February. Tempowest was compensated by the ********************* on March 6th, but ********* has refused to pay me back for the overcharges. It was assessed that $209.41 would be fair compensation for the overcharges relating to water/sewer/trash. Tempowest was using my electricity , and was not paying me for it. I have not received any compensation for the cost associated with their use of my electricity.

  Business Response

  Date: 09/18/2023

  Firstly, I apologize for any frustration and inconvenience youve experienced. We take great care to ensure that our residents move out process is properly managed.
  
  
  

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20524930
  
  I am rejecting this response because:

  The refunds that you attempted to issue were signed in the form of 4 checks. All of these checks were to two of the three original people on the lease. The two other people on the lease moved out years before you acquired the Tempowest Apartments. You have never had any contact with anyone from the lease except me, yet the checks you've sent me are uncashable. The other roommate from the original lease agreement does not live at my current address. You overcharged me for water/sewer/garbage in February of 2023, at a time when I was the only occupant of ********************************************************** ********, ** 97221-1942. The electricity that you were taking from my unit for the use of the community wifi box was charged solely to my account. I am the only person who was impacted by the overcharged utilities, and illegally taken electricity, yet you are trying to give part of the money to my former roommate who wasn't living at the ********* Apartments at the time.

  You were adjusted for the water charges from the ********************* on March 8th, 2023. You requested compensation on February 9th, 2023. When you say that you were reimbursed on September 11th, 2023 it is a lie. ********************* has testified to the fact that you were adjusted on March 8th, 2023. I received two "violations of rental agreement" notices after this date. As a result of your unwillingness to apply the adjustment in a timely manner I request that these violations be expunged from my rental history. 

  I would like the security deposit, overcharges of water/sewer/garbage, and electricity to me refunded to me since I am the sole person responsible for the bills, and integrity of the vacated apartment.  

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in **********************, since October 2022. Since then I have received 2 notices saying I owe them money. I inquired about it, and the issue from apartment weren't pressed and they continued to take my rent. I still have these notices. I sent emails asking for specifics on the supposedly money I owe and now with late fees. The latest notoce I received is dated July 11 2023..it says I pay or vacate in 30 days. This scared me tremendously. I called so many lawyers with no help. I did find out that they have to get a court order to kick me out. Since moving here I feel harrased, wrongly accused of owing money, stressed out, full of anxiety and so much more. I do not feel safe nor comfortable here anymore. The latest news is they told my VA case manager that I owe nothing and that they owe me $100, though they won't put it in writing. They also do not respond to my emails. August 1st 2023 I emailed my 20 day notice. No response as usual. I wrote that I am a US soldier woth PTSD, TBI, depression, high anxiety, migraine etc and that they are messing with my well being, my physical and mental health. I am wanting to move with no repercussions. I already found a place that will tale me. I can't be out in the heat nor sun so it will take me several nights to move. I'm tired of being at their disposal, I owe money, now here's a 30 day vacate, now it's pay 1.5 month of rent on top of the months rent to break lease. I didn't cause any of this and still continue to get my emails ignored. I'd like for them to be contacted. I'd like to move out of here with no charges and no repercussions. I'd like an apology in writing and stating I owe nothing. I want a safe place where I'm not being wrongfully harrassed and worried about a roof over my head. There was also a notice saying in 2 days they will enter the apartment. No one did, no one emailed me or called me. I was left hanging. This causes anxiety as well.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been approved for NOHA since October of 2022 i have paid my rent kept to myself cause no problems where I live then after hearing about some info on my manager at the apartment i been having a lot of problems and i kept informing NOHA about the problems after i have been falsely accused of multiple things the manager told NOHA and they believe her after i try to keep explaining the reason why I'm being falsely accused of not paying rent and damaging property and threatening people when i haven't i been put under so much stress and anxiety that I been having a mental crisis I have a few state workers who been working with me on helping me with my situation that they have told me i am being discriminated i feel like NOHA is treating me like a liar and a criminal when i have a clean record i have done nothing but told the truth to them that they have been ignoring my phone calls like they want nothing to do with me anymore I have been told since i been having a mental crisis that I'm considered disabled and I going for disability NOHA doesnt understand i don't feel safe living where I'm at they wont listen to me and claim they can't help me

  Business Response

  Date: 07/10/2023

  To whom this may concern,

  IPM and ************ follow all tenets of landlord tenant law closely.  We also take measures to ensure tenants confidentiality is protected and so, we do not comment on specific tenant matters to anyone except the specific tenant who signed a lease with us.  This tenant is more than welcome to reach out to IPM and/or NOHA directly to communicate his issues and receive responses.

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent from one of IPM COs properties in ********* ****** called *******************. They have no staff at the office. There is a sign that says to email them. I have been attempting to contact management for several months using this email, their phone number, and a messaging portal on their website. I need to move out soon and need them as a reference for my new apartment but I can not get them to answer me. They have even charged me with a $75 late fee during all of this. I feel that this is unacceptable conduct for a landlord and my hope is that they call or email me ASAP.

  Customer Answer

  Date: 07/06/2022

  Hello,
  
  My name is ***********************, my complaint number is in the subject line. My complaint has been resolved and I would like to rescind it. 
  
  Thanks

• Initial Complaint

  Date:05/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021, my apartment manager ******************* changed the utility service company that handles our electricity. He assured us multiple times via written emails that billing would not change. In November 2021, the billing cycle was changed to a 25-day billing cycle without notice. That month our account was overcharged by $75, beyond our rent payments. ************** said he would look into it. By May 2022, the issue still had not been resolved and we were still being overcharged monthly. I sent another email to **************, reminding him of the Lease Agreement we signed. He claimed that we agreed to the Utility **** Back 25-day billing cycle. I told him we did not agree to the 25-day billing cycle and furthermore, he did not communicate with us that the billing cycle would be changed. He sent me a Lease Agreement from 2019 that I know was not the agreement I signed. I have physical proof he has forged our signatures, and we will be submitting a police report over the incident. We are also in the process of getting a lawyer. I sent an email to his manager ********************* on 5/19/22. I received an email from ********************* claiming that ************** recently retired and he is ****************** manager, but ************** has yet to resolve the issue, or explain how the billing cycle and fees have been determined. Which is required by ****** state law.I have 3 requests: 1.) *** utilities billing should reflect the 30-day billing cycle in the Lease Agreement we signed, and as stated in the July 2021 notice. Our utilities payment is included in monthly rent and should be honored. 2.) *** overcharge on the utilities account of $75 that we paid 5/19/22 to bring the account current be refunded to us, or credited to the account. We reserve the right to assess further monthly overcharges.3.) Income Property Management walk us through how the utilities **** is determined, according to the law ORS ******, which governs what a landlord may charge for utilities and outlines tenants rights.

  Business Response

  Date: 06/14/2022

  To whom this may concern, 
  
  We are sorry to hear that this is the experience of one of our residents. However, at this time we are unable to comment on the situation but working on resolving this claim internally. The resident should be hearing from a representative of IPM in the near future. 

  Customer Answer

  Date: 06/16/2022

   
  Complaint: 17248881
  
  I am rejecting this response because I have not heard from a qualified IPM representative, and the stated issues have not been addressed.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/21/2022

  Hello, 

  
  Please allow some time for IPM to process your request.