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Complaint Details
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Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I moved out on 06/30/24, expecting a $543.00 security deposit refund, proof is attached to this complaint. By Oregon law, it was due by 08/01/24. On 08/09, I called ********************************** Management (LS) about the missing refund. They emailed back the same day saying it was initiated with 1-3 days processing, proof is attached to this complaint. After 4 business days, I still hadn't received it. On 08/14, I called LS again; a representative named ***** claimed the transaction was successful from their end and that I needed to call my bank. My bank found no record of it or any incoming *** transaction from LS and recommended I ask for the trace ID. I called LS back for the *** trace ID but faced difficulties: transferred to a non-Portland department, then to ***** who put me on hold for 20 minutes before sending me to voicemail. My follow-up calls went straight to voicemail. Suspecting they were ignoring my calls, I used a different phone number and reached ***** immediately. After over 2 hours of apparent time-wasting, ***** provided an *** trace ID. Due to the delay, I couldn't verify this with my bank immediately. I doubt its legitimacy since my bank didn't previously mention any incoming *** deposit. I am filing this complaint because this behavior seemed rude and in my opinion potentially fraudulent, especially the contrasting responses to different phone numbers. I plan to verify the trace ID with my bank tomorrow. ***** and her direct supervisor, who she claimed she was in contact with while she placed me on hold several different times or sent my number straight to voicemail, behaved in an extremely anti-consumer friendly way and given Oregon tenancy law, specifically ORS ****** section 13 I believe it was also in potentially illegal manner.
Business response
08/25/2024
This is the first time I'm learning about the issue, and will look into it further.
We don't have an employee named "Nadia".
I will contact the past tenant, find a solution & bring the matter to closure.
*********************, Owner.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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