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Business Profile

Property Management

Princeton Property Management, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Princeton Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Princeton Property Management, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My lock was changed to a lock where anyone with the tools can literally access my apartment. I requested a new normal lock and have been ignored by management who I believe enters my home. I've had my Xfinity Internet modem stolen and other residents accessing my ****** account in A28. I do not feel safe in this apartment

      Business Response

      Date: 01/24/2025

      Princeton Property Management will work directly with the consumer and has been in communication regarding the concerns. 

    • Initial Complaint

      Date:08/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into an agreement with Princeton Properties to break my lease, providing the appropriate notice and paying the fees as outlined in the contract. However, when I attempted to retrieve my security deposit of $500, which is clearly stated in the agreement, my efforts to contact them were completely ignored. Eventually after 2 months they only sent me a check for $200.It is extremely disappointing that I honored my obligations to the letter, yet Princeton Properties has failed to uphold theirs. When they required payment, they had no issue reaching out to me regularly. Now, when it comes to returning the full deposit as stipulated, they have disregarded my communications. I expect the remaining $300 to be returned to me immediately

      Business Response

      Date: 08/26/2024

      Good morning.

      Princeton Property Management is happy to work directly with the consumer, however we believe this consumer may be attempting to reach Princeton Properties which is not affiliated with our company. We manage communities in ****** & ********** only. 

      Thank you,

      Princeton Property Management

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived here for 2 1/2 years and my apartment keeps flooding. The kitchen sink backs along with the dishwasher even though it is not running. The flooding is so severe that it runs into the living room and out into the public hallway. My kitchen cabinets were ruined in March of 2023 along with the living room carpet. They promised to replace the cabinets but this has not happened. My rpet if frayed and peeling yet they efuse to replace it. My bathtub is peeling paint wh8ch started shortly after moving in. I cannot soak in the tub which would be very beneficial for my severe back problems since I am on disability. I have ptsd and was horrified to wake up and find a maintenance man climbing through my living room window. The issues are never ending and I have talked to management numerous times and I am always told in will be taken care of. This winter my heat stopped working. I reported this to the property manager ***************************. She lied to me and said the entire building was out and they were working on it. I found out from other residents that they did indeed have heat. I went without heat for two weeks until after I finally reached corporate. They had to put a hole through my living room to insert an entire new pipes through the radiator system. I was never apologized too or reimbursed for portable heaters that I had to purchase just to stay warm.

      Business Response

      Date: 08/19/2024

      Based on the address of the Consumer, we believe it is possible this review is for a property management company with a similar name that we are not affiliated with. We manage communities in ****** & ********** only. We are happy to work directly with the Consumer if they would like to contact our ********, ****** office. 

    • Initial Complaint

      Date:06/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm older with a disability and when they found out about me (over a year ago) I started being severely harassed, violated, and humiliated by them and there employees. I have recently moved but it's still happening even much worse because I have proof of what they're doing to older people who are alone. I have asked every law enforcement agency that I could get ahold of but everyone just passes me to someone else. Bottom line is I am alone and extremely scared, I know someone is going to happen soon, maybe tonight. I had a service cat, ( she was my world) I know they killed her. So please if you are even getting this, they have control of everything. Help me.

      Business Response

      Date: 07/24/2024

      ******************,

      We encourage you to reach out to our home office if you have any questions or concerns. 

      Thank you,

      Princeton Property Management

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a year a go I complained here at *************************** about several windows not sealing, they were bowed and not shutting properly. Maintenance came and fixed a drain in one that was plugged and said they were going to be replaced and at that time I showed them how I had a rag shoved in them to keep air from coming in. They continued to tell me this as I complained about other windows not shutting properly or bowing so I continued to stuff rags in them to keep heat in meanwhile my electric bill went up to $130. When renewal came up a few months back they tried to bump me to what a new tenant pays for a more updated unit, my carpet and flooring is likely 20 years old. I sent an email to the manager and it was not a good conversation so I asked for corporate contact info and emailed them, by the time she contacted me I had discovered carpet beetles and was just overwhelmed and wanted my deposit back and out. They decided that was good but I would have to give 30 days and pay for that 30 days, I agreed. I just signed my ******************************************************* my couch. Valley Pest said they only treat for Carpet ******* not the Mold Mites, I needs to open up the windows and get air flow. Everything online says lower humidity, humidity outside is 98% that will make it worse. I have a Dehumidifier going, doors open, they are so bad my furniture is ruined it is awful & getting worse. I want my stuff replaced, know my rights do not have to pay for February and they are required to give my deposit back. I have lost work my 2 *** Cats are stressed because I am! I can't take the Bugs with me. They are trying to force me to pay! This is caused by the windows that are moldy and Don't seal. My new place is ready 2/9/24. They say I can go but have to pay that is wrong.

      Business Response

      Date: 02/13/2024

      Princeton Property Management and/or *************************** management staff will work directly with the resident regarding this matter. Communication is ongoing. 

      Customer Answer

      Date: 02/13/2024

       
      Complaint: 21229093

      I am rejecting this response because: Princeton Properties has not communicated with me at all regarding this matter. My bedroom furniture my couch as well as other personal items were a loss due to mold mites. My cats and myself have been bit multiple times, they require a vet visit now to get rid of them and I have missed time from work. We have since moved out & I was promised my deposit back prior to discovery of the mold mites and still have yet to see even that. I am currently sleeping on an airbed and have no living room furniture and lost much of my clothes. I want this covered too!

      Sincerely,

      ***********************

      Business Response

      Date: 02/22/2024

      The consumer is welcome to email any disputes to ***************************************************** to continue communication. 

      Customer Answer

      Date: 02/22/2024

      I have emailed them my damages I can email them again but they are aware of the mold and mold mites and ruined property. 

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our original lease for *************** Apartments, signed in 2020, stated that we would be charged for painting the apartment if we occupied the unit up to *********************************** our lease regarding a fee for painting after 18 months. We occupied the unit almost 36 months. Upon moveout, we were charged a $100 painting fee without explanation. When asked, Princeton Property has not provided any reasoning behind this charge. Also, we were charged an $80 cleaning fee. When I asked for further information, they provided a bill for a completely different apartment number. They still have not provided the correct cleaning bill. I have asked them to provide the correct bill with no avail. This information has been withheld for over a month now and I have asked three times. I received a phone call on Dec. 27th, but none of the requested information was provided.

      Customer Answer

      Date: 01/12/2024

      My issue is now resolved as of 1/12/2024 and I wish to cancel my complaint. Thank you.

    • Initial Complaint

      Date:01/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Evergreen village apartments. STAY AWAY AS FAR AWAY AS YOU CAN. THEY GAVE ME A REFRIGERATOR WITH ******* IN IT. I told her a year ago when i saw the first bug She never sent an exterminator until a year later. management is now attempting to charge me for pest control when other units have roaches as well. so I'm obviously not the cause of the infestation. And on new years eve i got a call about an emergency in my unit. When i called them to tell them i was on the way back home, as i wasnt there when it happened, i asked management where the leak had come from. She REFUSED to tell me the source of the leak. When i got here water was dripping from the tub faucet as tho it had been running. I am FULLY CONVINCED management ILLEGALLY ENTERED into my apartment, plugged my tub, and flooded my unit. I CALLED THE POLICE AND REPORTED IT A MALICIOUS VANDALISM. The police officer is in full agreement with me and believes the landlord is conspiring against me/harrassing me. Management called a flood removal company and they have all of their equipment plugged into my electricity at my expense im sure. I cannot prove it was her because my camera is broken inside my house. I usually run Nanny cams. But no one was in my unit when the flooding occurred however a neighborsays she saw managementand maintenance outside my unit before the flooding occurred on a sunday when the office isnt even open. I DID NOT LEAVE water running in my unit. And they still have not told me the source of the leak. I know in my gut that they have been entering my unit unauthorized for a while. Avoid this place like the plauge. This is the worst management property I have ever lived at and I have lived at some really sheisty properties before. this one takes the cake. I am a disabled single mother and trying to get by on benefits and this woman is doing everything she can to try to sabotage my living. I don't know why she has a vendetta against me or if this is just her character. She needs fired.

      Business Response

      Date: 02/04/2024

      Princeton Property Management is working directly with the resident regarding the claims made below. Princeton Property Management adheres to ****** Landlord / Tenant Law and will enter units in case of flooding and/or other emergencies.

    • Initial Complaint

      Date:07/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The management charged a painting fee of ******. There was nothing except a few small nail holes. Nothing that is above normal wear and tear. I also had black mold under the kitchen sink that was never looked at or repaired. I reported it as soon as I saw it. The apartment smelled of mold. For several months my water bill went way ** in cost. I complained and they said they would look into it. Come to find out there was a leak in one of their pipes. The residents were never given a refund. It took several months for them to fix the leak. Also, I just had gotten my keys to the apartment and spent my first night there. They had my car towed because the sticker was not visible. They do the towing late at night. I still had my things that I was moving in my car.

      Business Response

      Date: 07/12/2023

      Princeton Property Management would be happy to work directly with the consumer regarding their concerns. It appears that the complainant does not want further contact by our management company. Should that change, they are welcome to email *****************************************************. 

    • Initial Complaint

      Date:05/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm disabled and the manager towed the truck and took my medical scooter ... I need my scooter

      Business Response

      Date: 05/29/2023

      Princeton Property Management will work directly with the consumer. Please reach out to ******************************************************

    • Initial Complaint

      Date:02/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The landlord at Aspen Court Apartments location never informed me my water was going to be shut off this morning. Her name is ***************************** I want her fired.

      Business Response

      Date: 02/22/2023

      Management will provide information regarding situations that require emergency water shut off. 

    Princeton Property Management, Inc. is NOT a BBB Accredited Business.

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