ComplaintsforReal Property Management Solutions

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  is ************ the same as ************* out of ********? or even like a sister company? because I cannot find their page what so ever, if it is, this company slacks tremendously on repairs to homes, I live and rent from the other side of the state, and I have nothing but problems with the house, I've had ants literally crawl out of the power outlets, downstairs the cellar you can see foundation rot on the main parts of the house, the ceiling in the kitchen you can see has a concave due to either a ceiling joist that's not attached, and no vent for the stove and no oven fan. bathroom has windows but the way it is set up the backsplash on the tub covers one and they have them Both sealed off from being openable. the property has multiple trees, that are dead, I've told the manager they need taken care of, this last months yes we've had some windy days, but on one of the calm no windy days a tree limb fell and hit the passenger side of my truck, I told the manager again, they want me to try to go thru my insurance company to get it fixed, and I told them No because it wasn't my fault and I told them the tree needed to come out of get trimmed. Plus I only have liability on my truck, if I want the damages fixed its going to cost me 3,500$

  

  Business response

  07/30/2024

  In response to this Complaint, we are NOT the company nor have any affiliation with the name of the company this customer is putting a complaint on. 

   

  ***************************

  Real Property Management Solutions

  ********************

  Tigard , OR 97223

  *************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were sent an End Of Tenancy Notice by RPMS 4 months in advance of our end of year agreement, and a follow up Zoom meeting was scheduled by RPMS to explain to us the details and if we had any questions. On the Zoom meeting we were told that the owner was planning on Selling the property and we would be put on a month to month rental agreement. We asked the rep point blank if we were able to find a new place to go before our year lease was up if we would be charged for breaking our lease. We were told No, and the owner was willing to work with us to get us out early so they could get the house on the market. We tried sending emails so that we could get something in writing, and got no response. In the meantime we worked with the owners relator and the owner to leave when they wanted to show the house and to let them come in and do repairs. We ended up putting in our 30 day notice 15 days before the end of year contract was up and RPMS told us that the rep we talked to was fired and there is no record of our agreement. They dont even acknowledge the notice he sent us was correct. They charged us for break lease fees and I cant get a straight answer from the new person who is in charge of the lease now they keep filtering all my complaints though another employee. They are dodging my calls and no one I talk to seems to take any responsibility for the mistake that they made. Ended up just paying for the remainder of our last months rent to avoid break lease fees. On top of all this we get one of there reps come over unannounced to inspect the property when they are suppose to give us 24 hours. Every thing this company does seems to be a mistake, and we end up having to pay for it.

  

  Business response

  04/11/2024

  Hello, 

  I have gone through all of the notes on this property and your profile, as well as previous employees emails and I do not see where we told you that you would not be responsible for lease break fees. I do see that we have asked for you to provide us with a copy of where this was mentioned to you so that we can look into it and you haven't provided us anything. If you can provide us with something we've committed to I am happy to look into it. Otherwise, we have very strict policies across the board on lease terms and break policies, all of which are also detailed in your lease agreement. 

  Customer response

  04/11/2024

   
  Complaint: 21532639
  
  I am rejecting this response because:
  Youre employee ****** set up a ****** meet call with us in January to explain hat we would be on a month to month lease to us and never responded back when we tried to get something in writing, No one else contacted us until we were putting in our notice. Someone from your office should have contacted us after you fired ****** to at least tell us someone else would be in charge of our lease agreement. 
  Sincerely,
  
  ***************************

  

  Business response

  04/22/2024

  Based on the attachments provided, the meeting you had scheduled with ****** was about a Month to Month lease, not a Lease Break Fee. If you dont sign a lease it transitions automatically to a Month to Month per Oregon Legislation. Additionally, we are not required to notify all customers when we have employee turnover. 

  Customer response

  04/22/2024

   
  Complaint: 21532639
  
  I am rejecting this response because: In that meeting we were told we were going to be month to month in Jan before the end of our year contract by your employee. Also on the Tenency notice it statedThis notice has been served by first class mail only and the termination date is extended by four days including the date mailed. Your tenancy will terminate at least 34 days later at 11:59 p.m. on 01/26/2024. So we were told one thing by the former employee and then the opposite when we gave our notice.
  
  Sincerely,
  
  ***************************

  

  Business response

  05/02/2024

  *****, I have nothing stating our employee told you that. Our notice that was sent was in compliance with ORS 90 timelines and requirements. I am not sure what else to mention here as I see we have done everything in compliance. 

  Customer response

  05/02/2024

   
  Complaint: 21532639
  
  I am rejecting this response because:
  I know you dont have record of your employee, thats what I have issue with. I would like an explanation of this statement thats on our end of tenancy notice. Your tenancy will terminate at least 34 days later at 11:59 p.m. on 01/26/2024. 
  Sincerely,
  
  ***************************

  

  Business response

  05/31/2024

  *****, I am at a loss of what else to say. We never said we would waive a lease break fee if you moved out. If you have some evidence stating otherwise please send it to us but as of today you've not provided that and we will not be issuing a refund.

  Customer response

  05/31/2024

   
  Complaint: 21532639
  
  I am rejecting this response because:
  I was misled by your employee who told me otherwise. 
  Sincerely,
  
  ***************************

• Initial Complaint

  03/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  To whom it concerns,I am filing this complaint about Real Property Management for the neglect of their license duty. I hired the company on Jun 2022 to help manage my property with renters while I was in a transition of jobs. Below is a list of neglect.1.The property management team did a six-month review of the property after renting and found that the renters were destroying the property. They did not tell me and did not load the inspection until I had asked multiple times, by then they had made thousands of dollars of damages. The renters left and the management company returned a big portion of the security deposit and did not cover the damages. The grass in the backyard is no longer and it is just dirt. I had just laid new sod before vacating. The backyard upkeep was very important to me which is why it was specifically added to the tenant requirements. I specifically told them that the lawn guy I had hired to do the yard could no longer because the only access to the backyard was through the house. 2.They claimed the gutters were cleaned by them. However, that was not true, that is done by the **** I was double charged. 3.The accounting ledgers submitted to the **** and the owner's statements all claim different amounts on 10 months of the 12 months. I was never paid all the rent that was due to me. They neglected to pay the utilities and incurred late fees. They had said they were paying the utilities, however I got notified by one of the utilities that it was delinquent. After review, all the utilities were neglected. As you will see Real Property Management has neglected the required duties by being licensed within the real estate board. I had been trying to reach out to the company for resolution for months with no response. I am asking you to please investigate the validity of this company because I cannot be the only person, they have done this to.

  

  Business response

  04/05/2024

  There were no major items noted in the March Property Review. We did charge the Tenants $316 for landscape clean up at the time of their move out. I have attached the disposition letter and tenant ledger for reference on all other charges. 
  

  Owner Portal Inspection Reports Posted with Date of Posting 

  I see that ***** discussed the gutter cleaning with ********, who is the supervisor of the property managers working on this property. Every Fall we send out a notice to all property owners notifying them that we will be conducting gutter cleaning on all properties unless the property owners respond and opt out of the service. I have attached the notice here as well. We've asked ***** to provide us with proof she opted out, as we do not see any record of this in any notes or past emails. She never responded and did not provide any evidence of opting out. Motts did the cleaning. Invoice attached. 
  

  Timestamp in owners profile showing when this was sent to her: 

  In regards to the utilities, we've asked her multiple times to submit the invoices she has so we can accurately bill the tenants for the utilities to reimburse her. She never provided us any invoices and we cannot bill tenants unless we know the exact amount so that we do not over charge the tenants which is against ORS 90 requirements. 
  

  She has claimed that there are errors in her accounting, but many of my team including myself have asked her to clarify as we do not see any errors. She has not provided any clarity on what she believes is inaccurate. If we could find this out, we are more than happy to investigate and either make a change if needed or help explain the transactions to her in a way she will understand. Email exchange attached where she never responded to my email asking for clarity in early March. 
  

  I am always willing and ready to make things right if we've made any errors or mistakes, but I truly do not see anything we could have done differently. If there are more details ***** is able to provide to assist me in understanding her concerns better, I would like to hear them so I can help her out. 

   

  *********************;
  Real Property Management Solutions 
  *************************;
  Tigard Or 97223 
  ****************************** 

  Customer response

  04/11/2024

   
  Complaint: 21508366
  
  I am rejecting this response because: *********** made no fixes to resolve this claim, they just claimed I was not correct. However, it is very clear that in the inspection reports you will see that they noted that multiple animals (which were not allowed) was living in the house and made significant damage to the house. They noted smoking which was not allowed. They noted holes in the walls and doors. Multiple other compliance problems but did nothing about it. Let the tenants stay in even after finding these problems within months of tenant moving in, they would not provide me the inspection until I had to fight for it multiple times. You will also note the previous picture of a backyard lawn, the after pictures of it is now complete dirt. *********** did not do their job in making sure that the house was taken care of and was corrected with the security deposit. 

  You will also see that I called multiple times to the company about the utility's bills, all I received from ******************************* was an "Ops, we will get with the company and get it resolved." The property management company is now saying I have to get with the utility company even though its transfer to their care and it was the property management companies' responsibility because that is what they were paid to do. 

  Lastly, there is 10 months of errors and multiple errors within those 10 months. It would take hours for me to comb through and provide a detail report to the company. More importantly, that is what they were paid to do and neglected to do. why would I pay them and then do the work myself.

  At this point they are refusing to do the job they were paid for and retained funds that did not belong to them. If they pay me back a portion of the management fee (because they refused to manage), give me the rental money I am due, pay the utilities late fees and pay for lawn to return to state it was given, and refund gutters all totaling $3,890; I will finish the companies' responsibilities and we will go our separate ways.

  
  Sincerely,
  
  *****************************

  

  Business response

  04/22/2024

  We are unable to pay utilities if the owner of the property does not contribute funds to their account that does not have enough funds to cover the bill. This was told to you multiple times and you refused to provide any contribution of funds for us to pay it. 
  
  We did charge the tenants deposit for landscaping and other damage. This was told to you.
  
  We had approved applicants prepared to move in to your unit, but you refused to allow them to do so until your accounting questions were answered. I have noted that at least three team members including myself tried to ask you to clarify what your questions were, and no clarity was provided. Proof of this was in the first response submission by myself in the attached documents. 

  Customer response

  04/26/2024

  Third party company entered townhouse to assess damages and to see if work was done that Real Property said they did for turnover. I contacted a third party to do a walk around the house and document and issues. I did not give them any information about what work Real Property Management said they did. They came back with damaged landscape, wall damage, damaged carpet, microwave handle torn off, and cleaning not done. They also provided me a notice that water had been shut off to house for months with no notice to me This shows one utilities were not being maintained and two that cleaning did not happen because how do you do a deep clean with no water. To add someone in RPM went to bathroom and left it for months like that because the water had been shutoff. They had taken the renters security deposit *** said they were using it to fix the above mentioned problems. It was never used to fix property. There was $1,574.62 of accounting errors documented by a third party accountant. Eight months of utilities that were not paid, however in their accounting books took money out of my account to pay for utilities. The real estate board had found enough evidence against RPM to start and investigation of their own. This company needs a warning against it in BBB not just to protect the owners but also the renters.

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Real Property Managements is the most horrible management company one could encounter -- but putting that aside, I have not received my *********************************************************************** on their online tool. My accountant has filed an extension for my LLCs, but I haven't any indication that they are going to get this work finished-- in violation of tax expectations.

  

  Business response

  03/25/2024

  Hello - The 1099's were mailed by our CPA the last week of January. I have my team emailing them to you as well but we do not have you marked as electronic delivery of the 1099's so they were not sent this way. 

  Additionally, I am not sure what you are referencing with $10,000 and "finish the job" as I am not sure what maintenance you are referencing since you did not describe it. 

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I rented a home in ******* for 2 years that is managed by Real Property Management. We paid our rent on time every month, maintained the home immaculately. We bought a home and received our move out statement. They have overblown reasons for charging us outrageous amounts of money in order to keep $930 of our security deposit. When I call for an explanation of the charges they are refusing to give me detailed explanations such as "what closet door needed repairing" and said our home needed to be cleaned "beyond normal wear and tear" but will not provide any proof of this. They charged us dumping fees for having to patch a few holes from pictures we hung up. I am not sure what my recourse is but I know this is WRONG on so many levels.

  

  Business response

  09/06/2023

  Hello, I have reviewed everything that was charged and based on the information we have on file for the unit and your profile, including move in information that we have regarding the previous condition, all of these charges are accurate. I also see that we let you know that if you have other information to help us see a different condition prior to move in that we would happily adjust, but you did not provide anything so all we have to go on is our reports and photos. This offer still stands, if you have something that we do not please provide and I will revisit! Thank you

  Customer response

  09/06/2023

   
  Complaint: 20508264
  
  I am rejecting this response because:Real Property management has not been able to provide receipts that the work done after move out added up to the amount taken from our security deposit. At the time of keeping our money the work had not even been performed. The charges were overblown and outrageous. I have done my due diligence to resolve this but have not been provided the invoices requested. I am left with no choice but to take this to small claims court. 
  
  ***********************************

  

  Business response

  09/14/2023

  ******** - See attached Work Orders and Photos, along with billed labor. Again, I encourage you to provide contradicting evidence of the move in and move out condition. Based on what we have on file, we are accurate in our disposition of security deposit funds and assessment of tenant damage.

  Customer response

  09/19/2023

   
  Complaint: 20508264
  
  I am rejecting this response because: The work orders provided by Real Property Management were clearly made to match their "estimate" of how much it would cost to repair the items. In no way does it show how much was actually spent. The costs are inflated terribly including the cleaning fee for our home being $744!  Again, this business is operating in a way that takes advantage of regular folks and should be investigated by the better business bureau.  
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2019 I moved to this property, there has been multiple things wrong with the property. The management **** to do anything in that year of staying at this property there was sewer pipe that bursted under the duplex and they didnt fix it til July 2020 After multiple attempts to get A hold of the Landlord, I wasnt successful so I reached out to legal services cause nothing was being done Ive put in quite a few maintenance request in 2019 regarding the problems that was happening at the property. There was multiple attempts to contact the landlord about other actions stated in the lease agreement not Being performed ************** That they provide for the backyard I have not received any landscaping done in the 3years I have lived here Again Ive tried multiple times reaching out to the team and multiple times reaching out to the landlord but have not been successful, this is where I pay my rent money too to live in peace Ive made so many attempts needing to speak with the landlord Ive only spoke with her once in 2020 this whole time living at this property. Over time there was a new Property team that came into the office so if there was anything else I needed I was to contact the office manage that was available almost never, she helped on some things but unfortunately she is no longer working with the property. So theres no manger available in office I was never informed!!On Nov 09, 2022 i went into the office because I already called and left messages and reach out through email and got nothing sence Nov 1, 2022 I dont know who to speak to everyone is giving the round about Im trying to reach out to the property manager about my rent and landscaping but have not been successful, the lady in the office lied and Made accusations on me stating I threatened her when in fact I could barely talk because I just had surgery in my mouth on Nov 7,2022 I had no choice to go into the office, That is no way to conduct business But are still taking my rent

  

  Business response

  11/12/2022

  *******, Although we've already discussed all of this via email, I will reiterate here as well. I understand you are frustrated. The fact of the matter is, your landscaping is not being done because you have dog f**** all over the lawn which is a violation of your lease and our landscaper will not service the lawn until this is taken care of. We've notified you of this. We've addressed all maintenance issues we've received from you. You have threatened our employees both in person and via email and phone, and have made accusations and statements that are untrue and are both disrespecting our team and our company. You have been issued a violation notice for your aggressive behavior and non-compliance of your lease. I have personally reached out to you multiple times over the last week and have asked several times what pending issues or questions you have, and have gotten nothing in response aside from aggressive accusations. To my knowledge, there are no issues aside from you needing to clean the dog f**** out of your yard so our landscaper can perform the services you would like performed at your unit. Until you can provide me an actual concern or question, I am unsure how else to proceed here. 

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I checked 3 different ways to make certain maintenance would not come before 1 pm because I work nights. I wrote it on the work order, I called ****** the maintenance manager- left a voice mail. I text her` then we corresponded and she assured me that it was in the notes BUT THE maintenance showed up at 9:40 am the MAN DID NOT HAVE THAT INFO IN HIS WORK-ORDER!!! He looked at it again in front of me and apologized profusely... the ONLY PERSON AT RPMS to treat me like a Person rather than a profit! Also, they charged me 3-4 times for utility bills I did not owe, we had 20+ emails over a course of a YEAR and them mocking me while sending proof via photo, video, serial number, number to the manufacturer * they replied with snide emails stating, "we called too and its gas...Best" or "we spoke to the owners too, and its gas...Best" emailing me @ midnight on one! like its a joke to them! I was only provided one actual bill out of several which is Also illegal in ******** ******... Legally they OWE ME ONE MONTHS RENT for each wrongful utility bill they charged me. *** says twice the bill or a months rent WHICH EVER IS GREATER! It also states that the utility money rather when owed is to be kept separate from the rent money and that they cannot use it without consent or hold it as rent money owed...but they did! So, they owe me at least 3000$ just for this! I asked them to send maintenance over to see for themselves (they are less than a mile away). They canceled my request! Not until I substantiated my claim with the BBB did they finally redact the bills. ONLY TO DO IT AGAIN!!!!! March 20th, 2022 they didnt remove this one until I went over their heads to the owner of the property *****. He knows all of this and chooses to remain with a company that abuses his tenants!

  

  Business response

  09/02/2022

  You have reached out previously regarding the utility issues that took place over a year ago and we have not changed our response. We see there was an error in some utility billing back in the early months of 2021. However, everything has been adjusted, refunds applied as needed, and you haven't received a utility bill from our company since April of 2021. There is nothing to refund you as all refunds have been completed. There is no payment for damages as all issues were resolved. 

  In regards to the maintenance, we already discussed this with you and have apologized, as you also mentioned in your message, for the misreading of the arrival time. 

   

  Customer response

  09/02/2022

   
  Complaint: 17811651
  
  I am rejecting this response because: If the rental agreement does not outline how the amount charged to the tenant for utilities was figured out, the tenant can get a copy of the bill from the landlord before paying the charge. If your landlord fails to follow the requirements explained in this paragraph, you may *** your landlord and ask for damages in the amount of twice the amount you were wrongfully charged or one months rent, whichever is more. ORS 90.315(4).
    I have sent this information to support and RPMS several times over the year~ THEY OWE ME MONTHS RENT 
  Sincerely,
  
  *******************

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  RPMS was managing my properties and due to several instances of incompetence and lack of communication, I terminated their services with the proper and agreed upon 30-day notice. Some of the issues encountered were them agreeing to and giving a tenant a credit prior to my approval, and failed to ensure the tasks for the credit were being performed (they were not). The credit alone was easily $800, and then $600 for me to have a vendor go out and fix the issue and bring the tasks current. Failed to obtain and notify me they didn't have the move-in info for a tenant that was in place when they took over, which resulted in them refunding the whole security deposit ($1500) to the tenant - there were several items damaged to include the unit being dirty. They charged me for a full turn, however, many of the items were not completed because the carpets were stained and dirty, cobwebs in the windows, dirty toilets, and many other items. They failed to properly notify a tenant, but told me that they did, of the need to enter for a time-sensitive appraisal. As a result, the deal fell through. This cost me $2500 in appraisal fees that were useless, and loss of a significant amount for cash out. Multiple attempts to get them to provide documentation or even a response have gone ignored and unanswered. Recently (3/11/22) they threatened collections, small claims court, and to retroactively add late fees for what they're calling an "outstanding balance" that I've been trying to reconcile with them for months - I've asked for documentation/proof which they have not provided, and those requests were ignored and followed up with additional threats and demands for me to pay. I replied and reminded them I sent an email on Feb 4th, 2022 that was ignored and unanswered again requesting proof of these claims.

  

  Business response

  04/21/2022

  Response attached in PDF as screenshots are included in message. 

   

  Thank you

   

  *********************

• Initial Complaint

  01/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oregon tenant and landlord laws have been violated by the home owners and property management company. No pest treatment or inspection was done prior to or at the start of our 6/1/21 lease. The landlord is required to pay for an initial treatment or inspection per state law. All following treatments after initial are the tenant responsibility per OR law. We have text evidence from the owner that no inspection or treatment was done for our lease. We notified the owner in the first week of an ant infestation and nothing was done. We tried treating it with traps from the store, but the problem got worse as weather got colder. In the fall the home owner hired the property management company due to her inability to manage landlord responsibilities. Within the first month with the management company we filed an order to treat for the ongoing ant infestation. At first we were told a vendor could not be found. I was told by them to find a vendor on my own and get a quote if one could be be found. When I gave a quote we were then told the owner would not approve the payment. Since neither the owner or the company will follow state law protecting tenant rights I now file this complaint. I have emailed and notified the company of the violation multiple times and showed them evidence of no initial treatment by the home owner. They have had amole opportunity to comply but they refuse to obey the state law and proceed to charge us rent under illegal pretense. My ability to remain flexible and not withhold rent, which is our right, is beginning to wear thin. The ants are crawling on our couches, tables, counter tops, beds, and even in our child's hair as she sleep. Every time temperature drops and we find more and more of them. Please help with resolution. This is on top of incomplete requests to fix the broken fence I'm and repair the water damage cracks in our ceiling.

  

  Business response

  02/08/2022

  Our company has already been working with you and the property owner on this matter. The owner did not notify us, neither did you, of the condition of the property. Once we were made aware, we began working with the property owner to remedy the situation. We worked with you on evacuating the property, did not charge you a lease break fee. You, our team and the property owner are all currently working a resolution on this matter. 

  Customer response

  02/08/2022

  This response from Real Property Management solutions does not contains fully truthful statements. It is true that I have been attempting to reach a resolution with them. I did notify them of the pest infestation and I provided proof of the to the BBB. There are a number of other habitability issues which were not included in this complaint. This complaint is about a pest infestation that was never addressed though required by Oregon State law. RPMS responses have been deceptive and predatory. All my claims including this one are true and have been backed up by evidence. RPMS continues to manipulate the facts to minimize liability. I cannot accept this response, because it not true. I have attached a screen snip of the pest control request sent to RPMS after the private landlord which hired them in October 2021 ignored this issue which initially started in June 2021 (the week we moved into the home). Clearly you can see that RMPS has lied in their statement to BBB. The continue to deny the truth as we proceed in the resolution process. 
  

   

   

  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  *****All supporting documents redacted by BBB*****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩