ComplaintsforPDX Renovations LLC

• Initial Complaint

  09/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received a postcard from PDX Renovations on 6/21/21 stating that they'd like to buy my house. I called and asked them to remove my name and address from their mailing.I received a postcard on 8/18/21. I called again and spoke with a woman who said she'd delete it.I received a postcard on 10/19/21. I called again.I received a postcard on 12/15/21. I called again.(I guess I should be relieved that I didn't get any [from them] during 2022.)I received a postcard on 5/6/23. I called again.I received a postcard on 9/28/23. I called again, but it appears my number is now blocked. When I try to look at their website, it too, is blocked. (What's to be gained by sending a postcard now?)

  

  Business response

  09/29/2023

  We dispute this review. When this Consumer, or any other party calls and asks us to remove them we make it a standard business practive to make every attempt at doing so. We even have created an automated way for the consumer to remove them selves and opt out of our mailing/marketing by going to ***********************************************;

  Per our Internal System tracking and our retained phone record logs (which we keep for 7 years) when this consumer has called in the past (2021), we show that we did in fact remove consumer from our mailing lists. We do not show that this consumer has ever filled out the webform to be removed and opt out themselves. 

  To note- we acquire new predictive lists from 3rd party vendors at large scales each year, sometimes each quarter, and consumer apparently is appearing on these new lists each time. Third party vendors send out these mailers and we use third party lists. We do not repeatedly mail consumer intentionally, after consumer contacts us to be removed. 
  
  In regard to the consumer claiming that consumer is blocked, we do not block phone numbers to our marketing numbers. Nor do we block customers from visiting our website, nor do we have the ability to block an individual from accessing our website, all of this is available for the public anytime. 

  There is no good faith effort on Consumers part to reach out and resolve the problem. Consumer is simply complaining that Consumer has received one post card in the last 2 years.  Moreover, the burden of receiving a post card seems minute Consumer apparently is on several lists and even though we remove her,Consumer will show up again on a different list if not ours then someone elses. 

  Consumer needs to fill out the appropriate paperwork with ***************** ************* to block unwanted and unsolicited mail if consumer truly desires to stop any and all unwanted mail. This consumer is not a customer of ours and we have never done any business with this consumer.  

  Customer response

  09/30/2023

   
  Complaint: 20671849
  
  I am rejecting this response because:

  Instead of all of this excessive verbiage, I would think a company that is in a business where they need people to like them, would just say, Im sorry for the inconvenience. Well make sure we find the list that has your name and address and remove it. (I remember one man I spoke with when I called who mentioned that there were several lists.)
  
  Ive spent a lot of time over the past several years emailing, mailing, and calling to stop unwanted mail. I know all the opt-out sites and I re-use them regularly. The only mail I get is the mail I want. Ive had many requests from other companies asking to buy my properties. I ask them to stop, and they do. Thats being respectful.
  
  Sincerely,
  
  *************************

  

  Business response

  10/03/2023

  again if the consumer wants to stop and halt any and al lcorrespondence for unsolicited mail they shoudl take the appropriate methods and do so. other wise no matter who it is (us or other sources) will continue to send consumer unwanted solicitations.

  Consumer has some options to do this: a quick ****** search shows how: *******************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Opiton 1: Register at the **************** Association's (***) consumer website, and choose what catalogs, magazine offers, and other mail you want to get. however ***choice will stop most, but not all, promotional mail.

  Option 2: Would be to just throw away the postcard like most other consumers do in the work who recieve unwanted items. 

  We will (as we have done for the last 20 years) continue to do our best to remove consumers from our marketing at their requests. As well as to save ourself from wasted marketing dollars mailing to those who we know have asked us rto remove them and do not want us to send things.

  However third party providers, marketers and vendors will continue to pick up consumers info and because of this is outside of our control. We advise the consumer to take the correct methods and register with the *** to halt unwanted solicitations. 

   

   

  Customer response

  10/04/2023

   
  Complaint: 20671849
  
  I am rejecting this response because: I dont want to just throw it away, Im trying to save paper.
  
  Safety is set high on my computer. When I click on *****************************************
  I get the message, Your connection is not private. Attackers might be trying to steal your information from pdxrenovations.com . . . )
  
  I had a friend check it out and she filled in the address removal.

  I'm not rejecting this response, I wanted to be able to leave a comment.

  I want this over with. I want to be left alone.

  
  Sincerely,
  
  *************************

• Initial Complaint

  04/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I receive junk mail from this company frequently though I have requested by phone and via their website multiple times going back to July of 2021, March of this year, and again today, that my name and address be removed from their mailing list. That is all I want. Seems like a simple request. At least thrice I have been assured that my details have been removed, but I received more junk mail today.

  

  Business response

  05/02/2022

  our standard practice is to remove anyone who asks for it- but just like each time the consumer states they called us we will tell you that we will honor all remove me requests but its highly unlikely that we are immediately able to remove you off the mailing lists as we prepay for our mailings **** months in advance.

  My suggestion is if this gentleman wants to get removed from receiving mail is to go throguh the appropriate **** channels and have his mail scanned and sorted and blocked to not get unwanted mail.

  We have always removed everyone who has asked to be removed for the simple sake of saving us money not sending unwanted matrial to people. As of this response we have once again validated that this consumer has been opted out of our mailings. As it is highly unlikley that they will get more mail from us, there is not a 100% guarantee here as we have prepaid for things and do not know how many more times they are set to get a solication. My Sugestions to the consumer is to throw away the marketing  material like anyeone else would do. 

• Initial Complaint

  07/31/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  PDX Renovations signed a contract to purchase my house at 750,000. The parts of the contract they did not reveal until after we both signed was that they could get out of their part of the agreement without reason but we were committed to sell to PDX and no one else for eternity. At that point they wanted to renegotiate the price. Because we now had a forever encumbrance on our property, we could sell to no one else, we had no choice but to drop the price 100,000 dollars. While I was foolish in signing with only their agents explanation and reading out loud most but not all the the contract, I consider these tactics a scam and the company to be untrustworthy.

  

  Business response

  08/02/2021

  This complaint is absurd. The seller (**** ********) was presented with a copy of the contract in advanced of him agreeing to or obligating them to the terms of the real estate sales agreement. Our Representative personally went over the contract with the seller line by line to make sure they understand it, and answer any and all questions they may had also allowing him and his wife plenty of time to think about and discuss this sale prior to them entering into an agreement to sell us the property. 

  Yes our contract allows for us to back out (feel free to read it as a copy is attached) due to inspections not going right for all unseen items like sewer tank, sewer lines, well flow test and water quality check, radon gas or sewer line (mainly underground items) as does all real estate contracts do and yes it obligates the seller to sell to us during the term of the contract, Which was only about 40 days. 

  However the seller here states that he is "not allowed to sell to anyone for eternity" this is true in any real estate sale as long as we close the sale which we did. if we would have failed to close the sale then he would have been able to sell to anyone else his heart desired again as in any real estate contract. Under Washington state Law You do not get the right to sell to anyone else once you enter into a contract with a bon-a-fide buyer - this is illegal's and why "contract law" rules in Washington state.

  Furthermore after we personally inspected the property we realized this was not a deal and we told the seller it would not work for us. The seller wanted to move to Idaho and asked what would we buy it at- so we told him the price we would need to be at in order for it to work. The seller again had plenty of time to think about the price and he later accepted and agreed to the lower sales price and was happy to move forward with the sale and agreed to sell it to us (see addendum attached).

  This complaint statement made that he "had no choice to drop the price" is very misleading as the seller fully agreed to continue the sales process and agreed to the lower price. if he did not want to move forward he could have not agreed and we all could have terminated the sale.  

  The seller further states later in his statement that our agent "gave him an explanation and read out loud the contract "- this counterdicts his earlier statement about how they weren't given any details until after they signed- this is simply false and misleading. 

  Not only did we meet and stand by all agreed upon terms of the sale of the house per our contract, we closed the sale on time, we also allowed the seller extra time to stay after closing so he didn't have to rush to move. 

  Customer response

  08/04/2021

  
  Complaint: ********
  
  I am rejecting this response because: There is very little truth in the response by PDX. First a quick review of the original contract will show that every statement in my original complaint is completely true and the contract itself is designed to facilitate unethical behavior.

  Let’s start with the earnest money. Completely refundable at the buyer’s discretion 500 dollars. Why bother blowing that smoke? When I suggested a real earnest money agreement the PDX buyer said that is not needed. PDX has its reputation to protect and he has never seen a case where they backed out of a contract. Sure doesn’t seem like PDX cares much about its reputation now.
  In their response PDX said “after personally inspecting the property we realized this was not a deal and told the seller it would not work for them”. Again, a PDX lie. There was only one inspection and it was before they signed the contract. I was very worried about signing a contract which was completely one sided and held the buyer to nothing. We had a long discussing about that subject and I insisted that we insert wording that said the only inspection that could impact the sale would be the well. The buyer said multiple times that he had completed the inspection, there would be no other inspections and that they had a reputation to protect and would not back out of the contract at this point. Well they did, without further inspection they wanted to renegotiate the contract after we had signed that we would sell only to them.  While it was only 4 days before they reneged on their contract, they wanted possession on closing so we had to move fast. We had already lost one of our renters and made significant progress on our move. Once again, their words, their contract and their reputation meant nothing.
  
  Sincerely,
  
  **** ********

  ***All Attachments Pertaining To Case Redacted By BBB***
  
  

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