Complaints

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I keep getting mail saying they want to buy my residences. This has been going on for well over a year. I have called them 3 or 4 times to stop sending their solicitations. I have never done business with them before and don't intend to. We have 2 residences and I get their junk mail for both. The last time I called, the gentleman actually said I was the person you spoke to before. His attitude sounded like he didn't really care if I was upset on getting their mailings. He wouldn't do anything until I gave him my email address which he had no reason to have. He said he needed it to verify me to remove my name. that to me was totally unacceptable but I had no choice so I gave him one I could monitor and shut down quickly. This company's attitude towards citizens is, in my opinion, really in need of help. I just want these mailings for both residences to stop but they don't care and they keep coming. I told PDX Rennovations that if I got another one, I would put in a complaint to BBB. Here I am, I at least am true to my word. I hate solicitations of any kind, why can't people respect that and take care of the issue when asked?

  

  Business response

  08/26/2024

  We never want to send mail to people that dont want it, thus we do have a simple method to be removed from our mailing list, at www.pdxrenovations.com/remove.  When this Consumer, or any other party calls and asks us to remove them we make it a standard business practice to make every attempt at doing so as quickly as we can for them and to save us money in postage and mailing costs. When the consumer goes online to that link and inputs their information, we upload it to our local and master database and their information should be removed from mailings that have not been scheduled already. 

  We apologize if anyone was apathetic to this person calling in and will remind our staff that we have a simple process to remove people from unwanted mailings. We have verified that she was removed from our internal lists, at the time she requested it though, even if the person on the phone was not enthusiastic or reassuring.
  

  We do not repeatedly mail consumers intentionally after a consumer contacts us to be removed. However, we do acquire new predictive lists from 3rd party vendors each year, sometimes each quarter, and this consumer apparently appears on these new lists each time. Third party vendors send out these mailers and we do use third party lists. Despite our best efforts to remove people, they sometimes show up again in the future.
  In this instance we verified their request for removal from our systems, in order to prevent any future, unwanted postcards to their address. They no longer appear on our internal system or our master list of people. We hope this resolves the issue going forward and the consumer doesn't receive unwanted postcards from our company.
  

  In addition, if the consumer wants to stop and halt any and all correspondence for any unsolicited mail they should take the appropriate methods and do so. Here are a few suggestions:
  A quick ****** search shows how: *******************************************************************************************************************************************************************************************************************************************************************************************************************************************
  Option 1: Register at the ****************************** (***) consumer website, and choose what catalogs, magazine offers, and other mail you want to get. *** choice will stop most, but not all, promotional mail.
  Option 2: Would be to just throw away the postcard. 
  
  Third party providers, marketers and vendors will continue to pick up consumers info and because of this is outside of our control. We advise the consumer to take the correct methods and register with the *** to halt unwanted solicitations.
  

  
  

  Customer response

  08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business should make sure my name is not on their list when new ones are received. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I believe I know where PDX Renovations purchased our info from, which was completely outdated THEN, and we've NEVER done business with them. Now, after several requests by mail and phone over the last SEVERAL years they STILL refuse by continuing to send their 4x5 card solicitations. PDX Renovations not only jeopardizes our private information, but also personal SAFTEY! My wife was previously with a criminal law firm, which where she received death threats. This is still a concern today, and resulted in having our names removed from some public government services such as PortlandMaps.com, specifically for the reason mentioned. Accessing that public information is still possible, however its only available IN PERSON, and at a local government office.Despite our petitions, every time this business sends their little solicitation cards every few months they jeopardize not only my family's privacy, but more importantly our safety! There have been too many times to count when we've contacted this business at address, and/or phone. We've tried *******************************************, which always appear on their card. I've left messages at whatever number appears the card at the time. Currently **************. I provide contact address, but have never received a response. I suspect they don't bother with voicemail messages unless you leave a physical address and noting interest to sell your property. The address they send all their solicitations to is our PO Box -- the one used filing this complaint.We currently have TWO of their solicitation cards - one received in the last two weeks. Maybe this business is unaware, but SHOULD BE -- of Oregon's Consumer Privacy act signed into law July 18th 2023, and went into effect July 1, 2024, making their last card received a violation of this act. Their site says they need year to remove info. That doesn't track with law!!They must immediately remove info. Next: we're contacting OR AG's office, and the ****

  

  Business response

  07/26/2024

  We dispute this review, as this party is not a customer or client. When searching our internal system, we could locate no call from their phone number to the number they referenced. In addition, we have a simple method to be removed from our mailing list, at www.pdxrenovations.com/remove.  When this Consumer, or any other party calls and asks us to remove them we make it a standard business practice to make every attempt at doing so as quickly as we can. When they go online and input their information, we upload it to our database and their information should be removed from mailings that have not been scheduled already.

  We do not repeatedly mail consumers intentionally after a consumer contacts us to be removed. In addition, we acquire new predictive lists from 3rd party vendors each year, sometimes each quarter, and this consumer apparently is appearing on these new lists each time. Third party vendors send out these mailers and we use third party lists. It is the third-party's responsibility to not include this consumer on the master do not contact list per the new Oregon Consumer Privacy Law.  

  We do not want to send mail to any consumer that feels like they could be harmed by it, and we are taking extra steps to request their removal from our systems, in order to prevent any future, unwanted postcards to their PO Box. We hope this resolves the issue going forward and the consumer doesn't receive unwanted postcards from our company.

  Customer response

  07/30/2024

  Complaint: 21994099
  Rejecting response because:

  The businesss last response shows lack of attention and indicative of their attitude.  I didnt leave a review - I filed a complaint, and I have NEVER done business Renovations. They seem they would rather argue communications rather than just address the issue at hand and resolve the issue of removing my data.  Despite their claim that they dont repeatedly mail consumers  - I know thats untrue.  I have at least (not limited) two solicitations in my possession.  Updated case to include photos showing at least two recent solicitation cards, and - Ive requested removal.
  
  
  I HAVE in fact called and left a voice messages at the number on their solicitation cards, however I did not provide a phone number, nor email address.  They dont have that info, nor do they need it to remove an address.  I provided the necessary info to be removed - our address that they use for soliciting, a PO Box they already have, also so within this complaints info.  Why would I want more of my info collected, used, sold, and abused by them ??  Additionally - I use blocked ID numbers when calling.
  
  
  
  Any information the business acquired for solicitation purposes is not the responsibility of the data brokers they purchased from as they stated.  The responsibility to ensure accuracy and compliance actually lies with the party purchasing and actually using the data. That aspect of data transaction & usage is an issue solely between seller and buyer, and certainly not the responsibility of the consumer.  For our part - we are already part of the proper do not contact lists.   
  
  
  The method the business asks to remove info is neither state nor federally required.  Simply providing my info to be removed as Ive done is all thats required - completed by voicemail, address shown on their solicitation card, and now here with BBB.  In the past I have ALSO returned their cards in an enclosed **** envelopes requesting to be removed.  This method is an authorized & mandated **** method. [ DMM, Sect. 604.8.1.2 and Sect. 507.1.8.2]  Ive done this method at least 2 - 3 times.  I used the businesss own cards so they could not argue they didnt have the specific info to be removed.  Its their own records - so they know!
  
  
  The method to remove info that the business wants used is deceptive.  They say it must be done through a form on their website, which in my case, asks for info they dont need, nor do they even have.  (i.e.) My phone number, and email.  They dont need those pieces to remove an address.  They claim their removal process takes six months to do, however, privacy rights mention a more real expectation of 4 - 8 weeks is required.  With technology today, being realistic,  it doesnt even take that long.  This process is also discriminatory assuming every person has some type of computer device and internet.
  
  
  Their required removal process can potentially, and MOST likely collects even more data not even listed to the consumer.  Not only technical info regarding your computer system, network, your provider (ISP) but also your IP address collecting even more physical location info.  Unknown to the person - this process all occurs automatically in the background, collecting and saving without any notification.  
  
  
  FINAL: 
  Why should ANY previous communications up to this point of complaint matter?  Skip arguments of he said-she said.  My requested desired outcome was to have no further contact from Renovations, and in my complaint summary itself was clear:  To remove my info.  This is today Why not just remove my info as asked instead of arguing about any communications?? 
  
  
  If the business is actually, truly concerned as they would like to appear regarding the grave hazards surrounding my personal information - use this complaint as an official public request and simply remove my name and address, which you already have, and this issue can be quickly resolved.  If some kind of confirmation is needed - do so with the address noted with the complaint info.    (this does NOT imply any permission to further solicit me) 
  
  
  
  
  
  
   

• Initial Complaint

  09/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received a postcard from PDX Renovations on 6/21/21 stating that they'd like to buy my house. I called and asked them to remove my name and address from their mailing.I received a postcard on 8/18/21. I called again and spoke with a woman who said she'd delete it.I received a postcard on 10/19/21. I called again.I received a postcard on 12/15/21. I called again.(I guess I should be relieved that I didn't get any [from them] during 2022.)I received a postcard on 5/6/23. I called again.I received a postcard on 9/28/23. I called again, but it appears my number is now blocked. When I try to look at their website, it too, is blocked. (What's to be gained by sending a postcard now?)

  

  Business response

  09/29/2023

  We dispute this review. When this Consumer, or any other party calls and asks us to remove them we make it a standard business practive to make every attempt at doing so. We even have created an automated way for the consumer to remove them selves and opt out of our mailing/marketing by going to ***********************************************;

  Per our Internal System tracking and our retained phone record logs (which we keep for 7 years) when this consumer has called in the past (2021), we show that we did in fact remove consumer from our mailing lists. We do not show that this consumer has ever filled out the webform to be removed and opt out themselves. 

  To note- we acquire new predictive lists from 3rd party vendors at large scales each year, sometimes each quarter, and consumer apparently is appearing on these new lists each time. Third party vendors send out these mailers and we use third party lists. We do not repeatedly mail consumer intentionally, after consumer contacts us to be removed. 
  
  In regard to the consumer claiming that consumer is blocked, we do not block phone numbers to our marketing numbers. Nor do we block customers from visiting our website, nor do we have the ability to block an individual from accessing our website, all of this is available for the public anytime. 

  There is no good faith effort on Consumers part to reach out and resolve the problem. Consumer is simply complaining that Consumer has received one post card in the last 2 years.  Moreover, the burden of receiving a post card seems minute Consumer apparently is on several lists and even though we remove her,Consumer will show up again on a different list if not ours then someone elses. 

  Consumer needs to fill out the appropriate paperwork with ***************** ************* to block unwanted and unsolicited mail if consumer truly desires to stop any and all unwanted mail. This consumer is not a customer of ours and we have never done any business with this consumer.  

  Customer response

  09/30/2023

   
  Complaint: 20671849
  
  I am rejecting this response because:

  Instead of all of this excessive verbiage, I would think a company that is in a business where they need people to like them, would just say, Im sorry for the inconvenience. Well make sure we find the list that has your name and address and remove it. (I remember one man I spoke with when I called who mentioned that there were several lists.)
  
  Ive spent a lot of time over the past several years emailing, mailing, and calling to stop unwanted mail. I know all the opt-out sites and I re-use them regularly. The only mail I get is the mail I want. Ive had many requests from other companies asking to buy my properties. I ask them to stop, and they do. Thats being respectful.
  
  Sincerely,
  
  *************************

  

  Business response

  10/03/2023

  again if the consumer wants to stop and halt any and al lcorrespondence for unsolicited mail they shoudl take the appropriate methods and do so. other wise no matter who it is (us or other sources) will continue to send consumer unwanted solicitations.

  Consumer has some options to do this: a quick ****** search shows how: *******************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Opiton 1: Register at the **************** Association's (***) consumer website, and choose what catalogs, magazine offers, and other mail you want to get. however ***choice will stop most, but not all, promotional mail.

  Option 2: Would be to just throw away the postcard like most other consumers do in the work who recieve unwanted items. 

  We will (as we have done for the last 20 years) continue to do our best to remove consumers from our marketing at their requests. As well as to save ourself from wasted marketing dollars mailing to those who we know have asked us rto remove them and do not want us to send things.

  However third party providers, marketers and vendors will continue to pick up consumers info and because of this is outside of our control. We advise the consumer to take the correct methods and register with the *** to halt unwanted solicitations. 

   

   

  Customer response

  10/04/2023

   
  Complaint: 20671849
  
  I am rejecting this response because: I dont want to just throw it away, Im trying to save paper.
  
  Safety is set high on my computer. When I click on *****************************************
  I get the message, Your connection is not private. Attackers might be trying to steal your information from pdxrenovations.com . . . )
  
  I had a friend check it out and she filled in the address removal.

  I'm not rejecting this response, I wanted to be able to leave a comment.

  I want this over with. I want to be left alone.

  
  Sincerely,
  
  *************************

• Initial Complaint

  04/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I receive junk mail from this company frequently though I have requested by phone and via their website multiple times going back to July of 2021, March of this year, and again today, that my name and address be removed from their mailing list. That is all I want. Seems like a simple request. At least thrice I have been assured that my details have been removed, but I received more junk mail today.

  

  Business response

  05/02/2022

  our standard practice is to remove anyone who asks for it- but just like each time the consumer states they called us we will tell you that we will honor all remove me requests but its highly unlikely that we are immediately able to remove you off the mailing lists as we prepay for our mailings **** months in advance.

  My suggestion is if this gentleman wants to get removed from receiving mail is to go throguh the appropriate **** channels and have his mail scanned and sorted and blocked to not get unwanted mail.

  We have always removed everyone who has asked to be removed for the simple sake of saving us money not sending unwanted matrial to people. As of this response we have once again validated that this consumer has been opted out of our mailings. As it is highly unlikley that they will get more mail from us, there is not a 100% guarantee here as we have prepaid for things and do not know how many more times they are set to get a solication. My Sugestions to the consumer is to throw away the marketing  material like anyeone else would do. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩