Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/5/2005 Door to door salesman not reading several no soliciting signs thus trespassing.

  

  Business Response

  Date: 12/08/2025

  Thank you for bringing this to our attention. We take all homeowner concerns seriously and appreciate the opportunity to address this.
  
  We have reviewed the situation internally and have reminded our team of the importance of being respectful and attentive when engaging with homeowners in the community. We strive to ensure all interactions are courteous and brief, and we are committed to maintaining a positive presence in the neighborhoods we visit.
  
  We apologize for any inconvenience this encounter may have caused and appreciate you letting us know.

  Customer Answer

  Date: 12/08/2025

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID ********.  
  
  Thank you.
  
  ***** *******

• Initial Complaint

  Date:12/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to several local social media sites - my experience is not unique. This company is very disrespectful of privacy and has intrusive and agressive sales behaviors. They ignore "NO SOLICITING" signs with spite. Interrupted a work meeting to knock despite a giant sign on my door that says "HOME OFFICE Please do NOT knock or ring doorbell. That's what NO SOLICITING means. Leave package at door unless signature is required. Thank you." I assumed since he knocked four inches from this sign that he read it and needed a signature on something. **** - just wants to sell me some windows. He absolutely did not care that I had the signs and did not care when I asked him to please not disrupt my home.

  

  Business Response

  Date: 12/03/2025

  Thank you for bringing this to our attention. We sincerely apologize for the experience you described. We understand how important privacy is, and it is never our intention to cause frustration or disregard a homeowners clearly posted instructions.
  
  We take concerns regarding solicitation very seriously. The behavior you described does not reflect our expectations or standards. We are addressing this internally with our team to ensure it does not happen again in your neighborhood or anywhere else. Additional coaching and corrective action will be taken to reinforce proper conduct and respect for homeowner boundaries.
  
  Your feedback is truly valuable, and we appreciate you taking the time to share it with us. If you would like to discuss this further or provide any additional details, please feel free to contact us directly. We are committed to improving our processes and ensuring our representatives interact with the community respectfully.
  
  Thank you again for bringing this to our attention.
  

  Customer Answer

  Date: 12/03/2025

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID ********.  
  
  Thank you.
  
  ****** ******

• Initial Complaint

  Date:11/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solicitors from this company came to my home, trying to sell windows. In case they didnt see it, I pointed out the no soliciting sign my front door. To which they said thats OK. We can still talk to you about your windows. I mentioned to them that no itsnot OK. Im not looking to buy any windows and that they needed to leave. They kept pushing and trying to sell me windows. My dog ended up getting out, which is why we have a no soliciting sign in the first place. This made me very frustrated and told them to leave, however, they still tried to argue that they were OK to be selling to me even though I had a no soliciting sign. They said they had a badge, but never showed it to me. When they walked off, they were very aggressive and disrespectful. This company is giving other window companies a bad name by utilizing such poor business practices. I filed a report with ******** PD and they plan to drive around and see if they can find them. I would like a full review as to whether this company is either licensed to sell door-to-door and if they are a review as to whether they have been in violation of any rules or restrictions, they need to abide by.

  

  Business Response

  Date: 11/10/2025

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to respond.
  

  After reviewing the details of this complaint, we confirmed that the individual who visited your residence was operating under a valid City of Meridian Mobile Sales Unit license. He was issued an official City of ******** license and photo ID badge, which he is required to carry while working in the field.

  We regret that your interaction with our representative caused frustration. While he was authorized to conduct door-to-door sales in the area, we have addressed this matter directly with the salesperson involved to ensure full compliance with our standards and expectations going forward.
  
  We appreciate you taking the time to share your experience. Brightside Windows is committed to maintaining professional conduct in the communities we serve, and feedback like yours helps us reinforce that commitment.

• Initial Complaint

  Date:10/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceling the project and no one replies or answers

  

  Business Response

  Date: 10/15/2025

  Customer was refunded, we spoke with customer and let them know that we were refunded, that was last week.

• Initial Complaint

  Date:09/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Witnessed Door to door salesman arriving in my neighborhood, take photo of clearly posted Highland hackberry HOA no soliciting sign posted across the street from my house and then proceed to go door-to-door up and down the entire neighborhood trying to sell windows at 8 PM. Salesman was very standoffish and aggressive and rude and somewhat threatening when I act kindly asked him to leave. would not provide his name or name of his supervisor.

  

  Business Response

  Date: 09/26/2025

  Thank you for contacting us regarding the recent concern about our representative knocking at a home with a No Soliciting sign. We appreciate the opportunity to respond and clarify our practices.
  Our company does operate as a door-to-door service provider, and while we understand and respect that some homeowners prefer not to be approached, our representatives may still knock on doors where No Soliciting signs are present. This is a business decision based on the fact that not all municipalities have enforceable ordinances prohibiting this practice, and in many areas, the First Amendment allows for limited commercial speech, including door-to-door contact.
  That said, we strive to be courteous, brief, and respectful in all interactions. We train our representatives to disengage immediately upon request and to never push a conversation if the homeowner is not interested. We also make every effort to comply with all local regulations and community standards.
  We understand that not everyone welcomes door-to-door contact, and we do offer homeowners the option to request to be added to our internal Do Not Knock list. If the complainant would like to be added to that list, we are happy to honor the request to ensure they are not contacted again.
  We sincerely apologize for any frustration caused and remain committed to improving our approach while still conducting our business lawfully and professionally.
  Please feel free to reach out if you need further clarification or if there is anything else we can do to resolve this matter.
  

  Customer Answer

  Date: 09/26/2025

   
  Complaint: 23931134
  
  I am rejecting this response because:

  ignoring homeowner no soliciting sign and claiming this as your business first amendment right is unethical and a gross misinterpretation of the amendment.

  Based on this logic, it seems as though brightside windows operates under the assumption that they do not to stop at stop signs, obey posted speed limits, comply with no trespassing or keep out or private property signs, etc.

  I would recommend they revise their flawed policy of intentionally ignoring homeowners posted signage and claiming this is somehow their constitutional right.

  Sincerely,
  
  ** ******

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightside Windows offered to replace the ten windows on the front side of our home. The work occurred on 8/7/25 and we found an issue with multiple windows on 8/8/25. Called the business contact we were given and they no longer worked for the company, gave us their old supervisors name and number and we requested they have their team come out and look at our windows. They said they were going to do so and never called us back. I text the supervisor and called stating we havent heard from them in two weeks. Called the home office and the supervisor called me the next day, scheduled a time to come to my home and never showed up.

  

  Business Response

  Date: 09/02/2025

  The customer was confused regarding the date of the scheduled home visit. Inspection was done the after the complaint. However, we have since visited the home and submitted a service request to our manufacturer. They are now in the process of producing the new products and correcting the problem. 

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******-******

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had whole home window install on March 28th of this year. We've had some issues with communication leading up to the install but ultimately got everything installed and have been mostly happy with our purchase. There were some post-install issues that needed to be addressed and we reviewed with with the project manager who inspected the installation. She agreed to getting us help with the issues we outlined and to help us with a few additional items. That was on April 17th. We've since heard nothing from the project manager or anyone from the company despite numerous calls and texts. The project manager's phone goes straight to voicemail as does the corporate phone number. We still have installation issues that need to be addressed and have no way to contact anyone that's worked so far.

  Customer Answer

  Date: 05/30/2025

   
  Yes, I would like to close this case as resolved. 

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24th we were approached by a canvaser for Brightside Windows. I was busy and told them to come back the next day. I had forgotten about this encounter when the manager showed up the next day to go over their product. I was not asked if I was the homeowner or not when it came time to signing documents and applying for a loan. It was a very high pressure sales pitch and told we were already locked in due to signing and applying for the loan. My mother the homeowner wanted time to think about the transaction and was upset about how much it was. She reluctantly wrote a check for deposit and post dated it until May 7th. We were informed we had 3 days to recind the contract but were not informed that this included the weekend days as this transaction occured friday the 25th evening. When we found that they cashed the check the following business day against our post dating agreement we were told we had already passed our ***** period to recind our contract. They agreed to refund the money which took several weeks. We were made aware that due to the homeowner not signing any agreements they would be unable to generate a work order and we wished to cancel the contract to avoid things being done improperly. We contacted the company to inform them of this and they never corresponded with their local office and sent someone out to seek payment and threatened legal action. We asked the represenative to leave our home and he did.

  

  Business Response

  Date: 05/14/2025

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to respond.
  On April 17th, one of our canvassers briefly spoke with the complainant and made an appointment for the Director to return the following day. On April 18th, a Brightside Windows Director met with the resident to present our products and services.
  Its our standard procedure to confirm that the individual signing documents is authorized to do so. During the appointment, a financing application via ************** was completed by the complainant and the contract was signed. A postdated check was also provided for May 7th. While it is not our policy to deposit post dated checks early, we acknowledge this happened in error, and we sincerely apologize.
  We understand that the complainant and the actual homeowner later decided not to move forward with the project. As stated in the agreement, there is a three-day cancellation period. Once the oversight regarding the check and homeowner signature was brought to our attention, we agreed to issue a full refund in good faith that we would receive the funds by May 7th. Although processing took longer than expected, the deposit was fully returned.
  Following the signed agreement, we moved forward with standard preparations for the project. Materials were ordered, and labor was coordinated. We also paid for work performed on behalf of the agreement. The complainant requested cancellationon Monday, May 12ththe rescission period had already passed. Additionally, they had previously informed our representative, Ashawn, that payment would be made by May 7th.
  We attempted to re-collect the funds May 12th to continue with the project; however, the complainant chose not to proceed. Due to the cancellation request being submitted after the legally required rescission period and significant steps had already been taken toward project fulfillment, we will be proceeding with the project as originally agreed.
  We are committed to maintaining professionalism and transparency as we move forward and welcome any further communication to ensure a smooth process.
  
  

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23324189
  
  I am rejecting this response because the actual homeowner never made or signed the agreement with the company.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightside windows approached us to replace our windows. The sales person misrepresented the company as being a full service window company, handling manufacture through installation. The windows were not installed correctly, unsurprising given that Brightside hired a small siding company to do the installation. The windows were damaged before the installation was complete. There was no weatherproofing installed. Contacted Brightside to have the job completed and they sent the same company out who argued over everything, did not have the necessary tools to even attempt completing the job, and left before even looking at all the problems. Contacted Brightside again about this and they sent out an inspector that would not look at the second story windows and agreed that everything had not been done correctly. Then Brightside tried to get me to agree on the phone that the job was done and payment was due. I took out a line of credit for $16500 with $7860 due at completion. Brightside then attempted to send the same siding company out a third time. The installation was done so poorly that the siding on my house is now getting damaged by the weather and I need to have a new company come in to replace the new windows. They did not measure or check anything but just hammered the new windows into the house, caulked them poorly, and walked away. I have weather damage happening inside my walls, my energy efficiency is unchanged, and I am unsafe since the windows will not close enough to lock.

  

  Business Response

  Date: 03/17/2025

  Hi, thank you for reaching out to Brightside Windows via the BBB. We are investigating the details of the complaint, and will reach out to discuss with you further. We appreciate your patience and thank you for choosing Brightside Windows. Its our pleasure to serve you.

  Customer Answer

  Date: 03/25/2025

  Please reactivate my case. I have been having problems with responding to the message. I accept their first step of beginning the investigation on their side but do not accept that the matter is concluded. Please let me know what else is needed to reopen this complaint or if I need to submit a new one and, if so, how can I respond if I have further problems with responding on the site?

   

  Thank you very much for your kind attention to this matter.

  

  Business Response

  Date: 04/25/2025

  Thank you for reaching out to Brightside Windows via the Better Business Bureau.  Your feedback is important to us.  We have forwarded this to the project management team, and they'll reach out to you soon to discuss next steps on how to take care of your complaint.  We look forward to helping you soon.  Thank you again for choosing Brightside Windows. It's our pleasure to serve you.

  

  Business Response

  Date: 05/19/2025

  
  Were truly sorry to hear about this experience and want to assure you that we take these concerns seriously. At Brightside Windows, our goal is always to deliver high-quality service and stand behind our work.

  After reviewing our records, we do have a service claim open, and both Brightside and the window manufacturer, have made multiple attempts to resolve the issue. Unfortunately, we've encountered challenges in coordinating a service visit, as the customer has either been unresponsive or unable to commit to scheduling a specific date for our team to address the concerns on-site.
  
  We remain committed to resolving this matter as quickly as possible and are more than willing to send a technician to properly assess and complete any outstanding work. In order to move forward, we kindly ask the customer to respond to our latest outreach and confirm a time that works for a service visit. We are here to help and want to make things right. We appreciate the opportunity to resolve this issue and hope to restore the customers confidence in our company.

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/13/24, Brightside Windows contract was signed to ***lace 8 picture windows in the front-facing side of the house. On 12/19, *** came to measure 8 windows, of which included 2 small windows that were not part of the 8 that I had agreed to. I Immediately called sales *** ******* on 12/20 telling him they did not measure 2 large picture windows that I thought were part of the 8. After discussion and assurance that the price per window would remain the same, we did a virtual walkthrough of the 8 windows that I wanted to ***lace. He then sent me an addendum to the contract on 12/21 identifying the 8 correct windows; however the price had increased by $1500. When asked why the price increased after he assured me it wouldnt, he said he had forgotten to include cost of grids to original quote. At that time, I started getting concerned on integrity of his original quote. So I refused to sign the addendum and verbally requested to cancel the entire order on the phone with him on 12/21. He called back on 12/23, indicating he spoke to his manager who gave the green light to keep the same price. However, at that time I was already convinced not to ***lace my windows with Brightside, concerned with integrity/quality, and indicated I really wanted to cancel the entire order as $16785 is a lot of money. On 12/26, his regional Manager sends me an email indicating recession period ended on 12/17 and it was too late to cancel. On 12/26, I ***lied to her email stating original order on 12/13 was incorrect, and addendum sent on 12/21 with a higher price superseded the original contract. In Jan, I cancelled the credit payment that would have been paid upon completion of installation. To date, Brightside is refusing to cancel the order and demanding payment for windows that were not installed. I did my due diligence in timely cancellation of an order albeit on 12/21 versus the 12/17th recission date of original signed and incorrect contract. I do not want Brightside windows.

  

  Business Response

  Date: 03/17/2025

  Thank you for reaching out to Brightside Windows on the BBB! Its our pleasure to assist you. You signed a contract to purchase new windows, and the contract clearly states that the contract cannot be canceled for any reason after the rescission date. So while it is too late to cancel the contract, were happy to help you with your order, and well make sure you have a wonderful experience and get your high quality, triple pane windows installed as soon as possible. Please contact us as soon as possible! Thank you.

  Customer Answer

  Date: 03/23/2025

   
  Complaint: 22987309
  
  I am rejecting this response because I sincerely feel I  have a right to cancel beyond the 3-day cancellation period.  

  The original contract dated 12/13/24 is attached and only states 8 picture windows; it does not specify the 8 windows the were selected to be replaced.

  It wasn't until 12/19/24, when people came to do a laser measure of the windows did I find out that the windows they were measuring were NOT the windows I selected.  

  On 12/20, I promptly called the sales **** *******, to complain about the windows that were measured were not the windows that I was expecting to get replaced.  After discussion and video walkthrough to confirm the specific windows, he then sent me an "addendum" on 12/21/24.  That addendum had a price increase of about $1500.  At which I promptly called him and inquired why did the price go up, especially after we spoke and he said it would all be the same price.  He said he had forgotten to add extra for "grids" in the original quote.

  After these 2 back-to-back errors, I questioned the integrity of Brightside and, in particular, *******.  I was no longer interested in purchasing their windows....first they measure the wrong ones, then when he specifies in writing the correct ones, the price changes.  On 12/21/24, I told ******* I was no longer interested in purchasing the windows.  I feel I have a right to terminate when the contract signed was not correct in the first place.

  In his effort to save face, he retroactively cancelled the 12/21, spoke to his manager and agreed to keep the same price.  However, by then I no longer trusted ******* and Brightside.  I am so disappointed at their lack of customer service.  This cancellation was early enough in the process and should not have been any liability on both  parties since the details of the windows were still being clarified.

  I also attached emails to his Regional Manager on 12/27 and related texts with ******* that were sent to their lawyers, who are demanding payment.  You can tell from the text excerpts the sequence of discussion.  This is so very disappointing.

  I have disdain for business owners who force a customer to have to keep a contract that is NOT correct.  Are their sales so low that they have to force someone to keep a contract that is wrong.  We're talking not more than 4 days after the deadline to cancel a contract.  I definitely would have cancelled within the 3-day window, if I knew the windows were not the ones I agreed. Unfortunately, I didn't know they were tracking the wrong windows until the technician showed up to do laser measurements.  Please explain to me why Brightside is refusing to cancel an order that is not correct.  They are being ***** by forcing me to get their windows when I don't want them at all now.  $16000 is a lot of money and I prefer to spend it on a trustworthy company, not Brightside. Customers have a right to spend their money wisely, especially in this day and age where everything is so expensive.

  Sincerely,
  
  Fleur De Peralta  cell:  ************

  Customer Answer

  Date: 03/24/2025

  Please add this file to my response sent a few minutes ago.

   

  This document shows how Brightside tried to increase the price of the windows after concerns that the wrong windows were measured.

   

  Thank you for adding this document.

   

  

  Business Response

  Date: 04/25/2025

  Thank you for reaching out to Brightside Windows via the Better Business Bureau.  Your feedback is important to us.  We have forwarded this to the project management team, and they'll reach out to you soon to discuss next steps on how to take care of complaint.  We look forward to helping you soon.  Thank you again for choosing Brightside Windows. It's our pleasure to serve you.

  

  Business Response

  Date: 05/16/2025

  Please note that your request to cancel the project was received well past the rescission period outlined in your signed contract. The rescission date is a critical part of the agreement, as it provides a limited timeframe during which a customer may cancel without penalty. We make it a priority to communicate this policy clearlyboth verbally and in writingand the rescission terms are prominently stated in the contract you signed. Because your cancellation occurred after this period had expired, Brightside Windows had already committed resources, including materials and labor, resulting in a financial loss.

  Customer Answer

  Date: 05/27/2025

   

  My case is not yet resolved.  Forwarding a screenshot picture of my text string proves that Brightside acknowledges changing price of original contract agreement.  They only agreed to not increase the price after I already decided to cancel the order because the windows measured were not the windows agreed upon signing.  They tried to increases cost when I corrected them.  Original signed contract is null and void.  I am not obligated to continue further business with Brightside.

   

  After this experience, I do not want to do business with Brightside in the future.  I just need to make sure they understand that original contract is null and void after they tried to increase the price. Their contract addendum to bring the price back to original cost with replacement of specific windows was not signed/accepted.  Full refund of $285 charged on 12/13/24 as a  deposit should also be refunded back to my credit card. 

   

  Thank you.