We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skateboard Equipment

CCS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skateboard Equipment.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes that were final sale. I received them and they look like they have been worn, they have scratches and dings in them, The quality for the price is not matching.

  • Initial Complaint

    Date:11/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company and it never arrived. Even tracking information shows it never shipped to me. The response was that it was my problem because they say items lost or stolen are on the customer. The product never made it past the initial shipping location so there is no way being lost or stolen has anything to do with me.

  • Initial Complaint

    Date:06/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son has placed a custom order for a skateboard and it the order was was canceled because of a possible copyright violation. The store erroneously flagged this order as there was no copyright violation. I provided the source of the graphic image that was in question. The graphic image was of fair use and not under a Creative Commons License restriction. My son also edited the original file making it not different form the file it was source and and original work of art. The sure made contact with me and informed me to resubmit the custom order. Unfortunately, the order was cancelled once more and the money refunded without any explanation. I work professionally in the design field for 30 years and I am well aware of copyright laws for print and digital works. My son did not violate any laws and I checked his work before it was submitted.

  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been erroneously charged based on the prices that are reflected on my purchase compared to the prices listed on CCS website. For order CCS844357:Board -$75 Trucks -$48.95 Wheels -$26.95 Bearings -$17.95 Grip tape -$7.95 Total should be -$176.80 I was charged $233.75 Thats a difference of $56.95 If all these items were purchased separately and not as a complete board the total would still be less than what I was charged for a complete board with a bundle reduction-Board -$75 Trucks -$69.95 Wheels -$43.95 Bearings -$24.95 Grip tape -$7.95 Total -$221.80 < $233.75 charged Similarly, my order CCS839765:Board -$25 Trucks -$30.95 Wheels -$25.95 Bearings -$17.95 Grip tape -$7.61 Total should be -$107.47 I was charged $137.41 Thats a difference of $29.95

    Customer Answer

    Date: 01/31/2024

    It was not part of my complaint for the company to change their prices, nor was that a request.

    my complaint was their prices are not transparent and are deceptive, making it impossible for a customer to do comparison with other companies.

    CCS was not forthcoming on their website prior to purchasing what the fees included nor did they provide an itemized receipt. They include an order summary that does not fully outline the total charges so that a customer can understand what is included.

    They clearly state in their website services such as assembly and grip tape application are free, yet add it back into the total price after purchasing. Im not asking them to change their prices, but rather to be transparent. 

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a skateboard deck, grip tape and bolts from CCS. I bought clear grip tape and opted to have it not installed so I could do it myself. The board came with black grip tape installed on it and the clear grip tape in the box. The board also had a ***** of **** missing from it and it scratched in many spots on the face. There is no way to talk to anyone, everything is automated. I have sent three emails to them with pictures, with no reply. My only option is to return it using the automated system and pay for return shipping and a restocking fee because they installed grip tape that was not supposed to be installed. I should not have to be out money, because they sent me a defective item.

    Customer Answer

    Date: 01/13/2024

    Refund was received 

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prefer shoes in November for grandaughter for Christmas when they came the box said size 7 which I need but the shoes was 8.5 way to big when I click on return out said it was on sale wont to get write size I paid them it was there fault to big of shoe want the right size

  • Initial Complaint

    Date:10/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order said it was delivered and never received it contacted ccs directly to seek resolution as seen in email attached. They haven't responded and it's been a week.

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pair of sneakers from the company close to 2 months ago. They were meant to be a Fathers Day gift and supposed to arrive before June 9th. They never arrived. Ive gotten confirmation from **** that the package has gone missing and I emailed it to CCS. For 2 weeks they have given me no information on my refund and the way they respond seems like theyre trying to brush me off. The last time they responded to my email was 8 days ago. The order number is CCS730072 and the tracking number is **************************

    Customer Answer

    Date: 08/31/2023

    The company has contacted me and refunded my money. Thank you for your assistance 

  • Initial Complaint

    Date:07/01/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent back an order I purchased online from CCS Skate, because the shoes (even after measuring my shoe size) didn't fit. I received confirmation from CCS Skate on 6/27/2023 they had received my return and never issued me a refund, which would be for $103.99 with a purchase date of 6/15/2023 and order number CCS728873. I have tried emailing the company, reaching out to them on their social media, and sending multiple customer service emails only to get no response. I am at the point of contacting my card company to file a complaint and get my money back. This has been a horrible experience and I would just appreciate the company returning my $103.99 since they received my return in perfect/unused condition. Please issue me the refund in full to my original payment method.

    Customer Answer

    Date: 07/10/2023

    Hello,

    My name is ***************** and I wanted to let the Resolutions Section of the BBB know that as of 7/6/2023, Case #******** with the ************* "CCS" has now been resolved to my satisfaction as a consumer with the desired resolution of a full refund for my returned purchase to my original payment method for a total of $103.99 after filing an additional complaint with my card company to push a refund. I never heard from the CCS *************'s customer service, but wanted to ensure I notified you as soon as possible that a resolution of a full refund has occurred.

    Thank you for your help and time,

    August *****

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with CCS Skate for 3 items. 1. Shortys Silverados Hardware, Creature ***************************** Pro Skateboard Deck, & a pair of Vans ***************** in Cobblestone size . I received the hardware in my first delivery and then on December 4 I received the skateboard deck, but not the shoes. I have been emailing CCS with no satisfaction. They are trying to tell me that they only send their orders out in one box. This is not true, the skateboard deck fills the entire box of the 12/4 ************ don't remember if the hardware was delivered in a small box or envelope. I just know that I took it out of the container & placed it in a small box with some other small items I had purchased for my grandson for Christmas. Both the hardware and skateboard deck are wrapped & under my tree.The item I am missing is the Vans *****************. Cost $52.50 + $3.15 Tax for a total of $55.65. Order # CCS629295. 1ZT675T4YW96811925

    Business Response

    Date: 12/08/2022

    Refund issued. 

CCS is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.