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Business Profile

Solar Energy Contractors

Imagine Energy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

This profile includes complaints for Imagine Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Imagine Energy LLC has 2 locations, listed below.

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    • Imagine Energy LLC

      5506 SE International Way Portland, OR 97222-4622

    • Imagine Energy LLC

      2409 N Kerby Ave Portland, OR 97227

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My partner, ***************************, and I own a home on which Imagine Energy ("Imagine") installed solar panels, inverter, and all accompanying components in 2015. We began having issues with our inverter in 2021 that Imagine has been unable to resolve. After many contact attempts, Imagine sent a technician in May 2023. He stated our inverter needs to be replaced and that he would send a quote to replace the inverter. We were never able to get our quote or further assistance on the inverter. Due to this, we contacted another company to see if they could replace our inverter. Upon inspection, the other company informed us that our inverter was under warranty (which Imagine never mentioned). The new company submit our information to the ***************** *******, who responded saying the warranty was void due to incorrect installation by Imagine. The new company stated that we should reach out to Imagine to have the replacement covered by Imagine's installation insurance to cover this type of situations. We notified Imagine in September of 2023 that they installed our inverter incorrectly, resulting in a voided warranty and that we would like them to replace the inverter. Contact was finally successful with Imagine in January of 2024 and they requested photos. They stated they would replace the inverter and they are sourcing parts. Since January, there has been no progress on resolving our solar array which has not functioned correctly since 2021. We have reached out to Imagine countless times via phone and email and are still unable to get assistance in resolving our non-functioning inverter. Our inverter appears to be for sale and available from numerous retailers online yet Imagine has been "sourcing" parts for 4 months. We've been requesting updates and have not had successful contact since 4/3/24, over a month ago. We are frustrated and highly concerned about incorrect installation, not being made aware of warranty, and lack of response/follow through on resolution.

      Customer Answer

      Date: 05/16/2024

      Imagine responded to additional email and stated they will complete the replacement on 5/29/24. Will update on/after 5/29/24. Thank you!

    Imagine Energy LLC is NOT a BBB Accredited Business.

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