We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Dealers

TEC Equipment, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Dealers.

Complaints

This profile includes complaints for TEC Equipment, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TEC Equipment, Inc has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • TEC Equipment, Inc

      750 NE Columbia Blvd Portland, OR 97211-1406

    • TEC Equipment, Inc

      25619 Pacific Hwy S Des Moines, WA 98198-9020

    • TEC Equipment, Inc

      5959 Pacific Hwy E Fife, WA 98424-2537

    • TEC Equipment, Inc

      1110 E Vilas Rd Medford, OR 97502-9470

    • TEC Equipment, Inc.

      1955 E Greg St Sparks, NV 89431

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Problem Summary: Since this truck was ordered there have been significant impacts on the business. The breakdowns and service delays are untenable. We are not confident that diagnosis and corrective actions have been sufficient, due to the complexity and repetition of the repairs. Workmanship issues have compounded the concern. Now the truck is throwing Check Engine Light, which is still unrepaired, but the truck is working awaiting another service to replace a fifth wheel component/assembly.Impact:Approximately $30k in lost revenue due to missed work. Employee lost wages Reputational impact from incomplete jobs. Risk of fire at client site for hazmat spill from fuel leak due to incorrect repair. Loss of confidence in the reliability of the truck Corrective Actions: We are requesting that ***** and Tec Equipment work together to provide restitution to remediate the losses and provide resolution of the mechanical problems. If our request is not feasible, we are requesting a new replacement truck or refund of purchase price.

    • Initial Complaint

      Date:08/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a truck with warranty from TEC - ******** in May. The next day, my husband hooked up the truck to the trailer and drove off confident in his new purchase and before you know it, he heard a noise... something was not running right. No problem, he said, it has a warranty and I'll take it to the shop. By the time this truck gets fixed, we will have spent more than we paid for it. TEC Equipment deliberately gives you a false sense a security by offering a warranty (that you pay a pretty pennty for) that will pay close to nothing. The truck has been in the shop every other week with one thing or another. We pay close attention to the codes if they pop up and get the trucks asap to the shop. They want to comeback and say that the computer is 100% accurate. Computer glitches happen all the time. There are many causes to this, so don't depend on a computer as the final authority. We've had the truck at the repair shop for several days at a time for at least three /four times in sixty days! Do you know how hard it is to be one truck down, find a repair shop that will work quickly and efficiently, and get back up and going? The warranty company (TruNorth Warranty) will use every loophole to get out of covering certain repairs. TEC doesn't care that they sold you a lemon. We need to get the word out regarding their unethical business practices.

    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This location did work on my truck and when I got it back, there were hundreds of flies and still is quite a bit in this truck and I know they did not get in here with every door and window closed. Plus, they first denied that someone walked in the cab of the truck but after I told them that I dont walk in my truck with shoes on and that I leave them in front of my seat, they end of saying that someone probably went back there to deal with the transmission when I know that nothing on the dash has been touched by a mechanic. Also, I had 3 pounds of organic walnuts and they are gone and they are not cheap. No telling what else Im missing in this truck, but most important, is Im on my 3rd day trying to get rid of these flies or whatever they are because they sick blood too and less not talk about what Im spending to get rid of those insects. Also, from time to time, the truck sputters at 3 mph for a few minutes. Ill be writing the BBB too if there isnt a resolve.

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our trucking business name is Fast Way Express LLC and this is a complaint against TEC Equipment **************** dealership) in regards to a new ***** semi truck we purchased on 6/13/2022 for $196,872.40. After only ****** miles and 216 engine hours, all the electrical modules on the truck stopped working. The truck has been in their repair shop since 9/23/2022, for almost 3 months, and they are unable to repair the truck. They are telling us that the parts they don't have are on national backorder and they don't have an estimated time for when they will have the parts. ***** North America refuses to offer us a replacement for the truck or a refund. This is a new truck, under warranty, it is our only source of income, and we are unable to use it to make a living. We think 3 months is not a reasonable time period for repairs on a new truck under warranty. We paid $196,872.40 for this new truck and we cannot use it because TEC Equipment and ***** NA are unable to repair it. TEC Equipment keeps telling us that they're doing their best in trying to fix our truck, but they failed to return our truck repaired for almost 90 days.

    TEC Equipment, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.