Business ProfileforRAM Landscape and Irrigation, LLC

I hired *** to blow out my sprinklers at the end of Fall 2022. I again hired them to turn my sprinklers back on this last month. They came out and informed me that I had 2 broken valves and that my back flow unit also needed to be replaced. They them sent me a new bill adding a trip fee which the trip free should be included in the charge already. They did perform a back flow test while here which I paid for. It failed. They sent me an estimate for over ******** to repair valves, turn on water and replace the back flow unit. I had to fight with them about charging me a trip fee which eventually they did remove. I paid the back flow test fee. I had another person come look at the issues. He agreed that 2 valves are broken. He found a wire cut on one of my valves. He also found an underground pipe leak which needs to be fixed. I have been told that these issues occurred because they didn't actually blow out my lines last Fall. I've owned my home for almost 30 years and have always had my lines blown out to prevent this kind of damage. I have never had this happen prior to hiring RAM for the first-time last fall. I feel like their negligence caused these issue which I am now having to pay someone else to fix.